Silver Airways

✅ Trip Verified | The worst customer service ever. The crew was so rude and loud, yelling over the intercom. I’ve never seen anything like it in my entire life. Won’t book with them again.

Not Verified | The worst airline experience I have ever had. We were denied passage onto our flight because we were at the gate an hour in advance and apparently were supposed to be there 2 hours in advance for one checked bag. There was one rude employee working that didn’t even offer a different flight until I inquired about it. The only one available is at 9.30 pm and we live 2 hours from the Tampa airport. We were told that rebooking free of charge was a courtesy she was giving us and that she could take it away. This morning I was on hold for over an hour and was told by two different people to send an email. There was nothing else they could do. Deplorable service. Pay the extra money to get people who actually care about their customers.

Not Verified | Do not use this airline! Yesterday our flight was re-scheduled 3 times within the hour of boarding time and then cancelled at the last minute. From the Gate, all 10 of us had to go all the way back to the front desk (not the gate reception, they had no clue) and got no good answers from the attendant. Eventually the attendant said it was cancelled due to mechanical problems. I asked why the flight status has not been changed to cancelled on the monitors, no answer. I asked if they had other planes, or is it just the one, no answers and no apologies. We had to find the bags we checked in at the lower level of the airport, they were at another airlines carousel in the baggage claim area. We found them thanks to another passenger that found his all the way at the end of the lower level. We lost prepaid car rental, hotel and dinner events for three days since the next flight we found through a real airline is in 3 days. Customer Service does not have a number to call just an email so that we can get our refund. So far we have paid for two flights now (until we get our refund) and are stuck at home re-scheduling rentals, hotel, activities and also our work time off (employers are not very happy when you ask for a vacation extension). Horrible horrible service.

Not Verified | Never got notified that the flight was delayed 3 hours until we checked our bags. Got delayed twice now for a total of 6 hours and it's not weather related. We could have driven to Orlando faster.

Not Verified | The airline canceled my flight five minutes after I was asked to check in. 24 hours prior to supposed departure. They were unreachable via email or phone after waiting online for over an hour. Anyone who rates this airline over terrible has to be related to someone that owns the company because they are the worst.

✅ Trip Verified | Absolutely terrible. Save your money. They canceled my departure flight an hour before we were to board. I booked a new flight on a different airline. Then they canceled my return flight the night before departure. The tickets that last minute were exponentially more expensive. It made my whole trip difficult. Not worth the superficial savings, just don’t do it.

✅ Trip Verified | Canceled both flights round trip went round and round with Travelocity and tried twice to get through to Silver but to no avail. Kept me on hold for an hour and never called me back when I left my number to keep in the queue for a call back. They used to be great, even during COVID. Now they are horrible!

✅ Trip Verified | We lost my flight due to a flight delay, yet my luggage had been checking already and it made the flight, but we missed it!! Trying to reroute our luggage back was a mission only made possible by the efforts of Silver Airways Baggage Customer Service. They both stayed on top of the matter, e-mail after email, text after text until my 3 luggages were found, and put on an airplane back to us. The luggages arrived separately and on different days! Both times I drove to the airport in Fort Lauderdale and they walked outside the airport to the Departure lane to bring me my luggages. That was outstanding care!! It saved me parking and time! These two individuals went above and beyond to make sure we felt taken care of and we felt like someone really cared about our dilemma!! Because of them I am grateful!!! Today we have back our 3 luggages after 10 days! Thank You for being Outstanding Workers!

Not Verified | Today, I was scheduled to fly from GSP to MCO. The flight was delayed twice before being canceled, all unbeknownst to me -- I received no notifications, no emails, nothing -- there was no screen display for the flight at the gate, either, and the only reason I found out it was delayed was another passenger asked about the notifications they'd received. The flight was canceled after I got home to wait for the delay (again, no notifications). I called the customer service number to be on hold for over 40min before deciding to do the callback option. Four hours later: no callback. Silver customer "care" emails are initially answered by a bot. I contacted United and got a refund. Booked with another airline. What a shame. Flew this airline/same destination a year ago with no issues!

✅ Trip Verified | I was scheduled to fly from Ft Lauderdale to Jacksonville. It was the last leg of my trip to Portland Or before I left Portland I was notified that my flight had been cancelled. It was rescheduled at a later time. When I got there the new flight was canceled. You can’t call these people they have no way to contact anyone. Ended up having to take an Uber to Miami to get a flight to JAX. Terrible