Silver Airways

Not Verified | They pushed my flight back 6 times & told all the guest they could get on the next flight in the morning . Left me having to spend the night at a hotel (pay out of pocket) Come back the next morning and they pushed the flight time back 3-4 times before I had to book another flight with another company. Then all they would say is “We can get you on our next flight” which was like 2-3 days later. I ended up having to fly to Tennessee & find a ride to Alabama because no flights were going to Alabama that day. Missed work, ruined my birthday trip & I ended up spending $300+ on a last minute one way ticket to get home & a 2 hour drive from Nashville at midnight. The only thing they are offering is $100 towards the room which was $145. Then it takes 3-4 months to get that back.

Not Verified | Silver Airways is without a doubt the worst airline I have ever seen in my life. I had a 10 PM flight from Jacksonville to Fort Lauderdale, a few hours before the flight I got a notice that the departure was pushed back until 11:15 another hour later I got an email stating it was taking off at 12:10. Finally I arrive at the airport at 10:45 to make sure I make my 12:10 departure time upon arrival at the airport they delayed it to 1:10 am. Once I arrived at the gate I waited there until which the worker at the desk stated to all of the passengers that the crew had timed out and they will be delaying the flight until 10 am the following morning. Many passengers were frustrated including one women who told the assistant at the desk that she had driven 3 hours and doesn’t have money for a hotel and hopes they can put her up for the night in a hotel. The same worker told the lady “There’s nothing I can do for you because it’s not our fault so it’s not my problem, you can sleep in the airport”. I was completely in awe of the absolute disrespect silver and their airline employees showed to passengers who payed a lot of money to get to their destinations on time safely. The following morning I arrived at the airport at 8:30 to make sure I will make my 10 am flight. I then was told that the flight was delayed until 12:30 pm. So after waiting 4 hours until 12 PM all of the passengers were seated at the gate and waiting anxiously. 30 minutes from our expected take off there were still no crew members at the gate, no pilots and the plane was parked on the other side of the tarmac. The pilots finally arrived but still no crew members at the gate. We continued to wait with absolutely no update of any kind and we’re further delayed passed our expected departure. After numerous attempts to contact silver airlines there was no response and it said there was nobody available at the call center and to try again later. I had tried 6 times to get in contact with no answer. We finally boarded our flight an hour later and the desk agents were rude and showed extreme levels of ignorance towards passengers who were trying to display their dissatisfaction with the entire process. Safe to say I will never ever fly silver airways again even if it is my only option. And I will personally never recommend the airline to anyone, in fact I will tell everyone I know to avoid taking this absolute joke of an airline. So poorly ran and very bad crew and workers all around. If I could give this negative stars I would.

✅ Trip Verified |  I booked a round trip with Silver Airways but could not fly with them either way. I received an email 2 hours before take off that it was cancelled. I booked a different longer, more expensive flight on another airline. An hour and half later, I received an email that my Silver flight was back on but I was already checked into the other flight. Then on the return flight, I began receiving flight delay emails at 2 am the morning of the flight then it was also cancelled. Again, I had book another more expensive and longer flight. Then to add insult to injury you cannot call and talk to anyone in customer service. There is only an email option to communicate with Silver. I sent multiple emails and over a week later, I was finally refunded for the flights I could not take but they cannot reimburse me for the additional $550 I paid in flights due to their fault and did not even attempt to accommodate me.

✅ Trip Verified | My plane from Silver Airways was supposed to leave around 3:30 pm. First there was about a 2 hour delay, then they just kept delaying for mechanical reasons. Once the plane finally got there, about 7:30 pm, they had to do more maintenance. Eventually they said the plane was inoperable so they were going to switch to a different plane so we waited until 9:45 pm when they plane landed to get us they decided to cancel the whole flight. I understand planes have mechanical problems and i definitely do not want to fly on a plane that’ does. I don’t understand why they told us they were going to switch to the other plane then cancel. It was ridiculous the lack of communication. On top of all that they gave us $12 food vouchers. We went to use them and the restaurants at the airport wouldn’t take them because silver airlines doesn't reimburse them for the vouchers and in my opinion that says a lot about this airline. I will never fly with them again.

✅ Trip Verified | No more Silver. Arriving in FLL on time with United and then looking at the Board where connecting Gate for Silver is. A6 (see image) so we walked from C to A gates and waited. Nothing happens and I got worried, something must be wrong. Checking departure display again --> A6. Nobody from Silver to be seen. I spotted a first officer for Silver there at the gate and he was new and called Silver and not even he did get a quality response what Gate the Key West flight is leaving from. Boarding time and nothing so putting 1 and 1 together that this is not a Silver Gate at all and running back to where we came from C gates. At the Gate they told me this is your gate but we are delayed. I said why is there no indication nowhere about the Gate, the delay and so on. Then only the lady made an announcement. I asked why the wrong gate is still displayed. They have no control over the boards. I asked can't you call whoever is in control of the departure and gate displays? No answer. So after running around and 2 hour delay we finally got to board and left FLL. I forgot but you guessed it there was nobody picking up the phone from the Help desk or other Silver number. The bad thing this seemed to be the normal thing, so who cares...If it is like that just tell the passengers wrong displays and delays are normal and part of our daily business. Needless to say but even with United using Silver as a partner, there is no Silver for us in the future.

Not Verified | First and last time I will ever fly silver if I can avoid it. Almost a 4-hour delay, with very little information as to why it was so far delayed. Once finally getting on the plane, it was extremely hot and uncomfortable. I am tall, this airline had absolutely no extra room. Fortunately there was nobody in the seat next to me, if there was, I genuinely don't think I would have fit.

✅ Trip Verified | Arrive to New Orleans on time. I arrive there expecting a 3 hr layover. Instead it was due to delayed til 10:45pm. That would have been over 7hrs. No reason why, there was no one at checkin desk, I was stuck at terminal with other passenger who had no clue. I called, no answer, sometime the flight just disappeared. I didn’t not choose fly with Silver Airways. It was quick connecting flight. Why don’t anyone notified why the flight is delayed is beyond me. No excuses, just tell the passenger what’s going on so we can make plans accordingly, finally I was able to reach the airport operator about my situations and many others who was stuck on this flight. About 30 min before boarding finally some one showed up. Worse flight experience I ever encountered

✅ Trip Verified | Rude staff. We were asked to move because of the weight of the plane. We did to be accommodating. To our surprise we were placed in pretty much a closet size Space in the last row, no way to recline and no way to get any air. Not sure if it was broken but everyone around us was panicked, uncomfortable and fanning themselves furiously. The flight attendant was about as worthless as a box of rocks. Here and the other flight attendant spent the whole flight loudly gossiping with her rear end directly in my friends face sometimes resting it on her arm. No one cared, no sense of urgency. But hey, you get what you pay for right?

✅ Trip Verified | Flight delayed three times into the late night - email only - no information. One person at the ticket counter handling all the people for previous cancelled flight. Cannot call anyone - nobody answer the support line, airport people don't know or support the airline. Once you buy the ticket you are on your own. Not enough staff and no management at the airport. We had to go to Southwest, who had a flight for us that night. They saved the day. We got to Tampa before the last Silver delay flight start time. Do not use this airline.

✅ Trip Verified | I booked my flight to Orlando and back to Charleston, SC for a healthcare conference for Thursday, March 24th - Monday, March 27th. It was no problem with Delta to get to Orlando easily and smoothly but once Monday came, Silver Airways was a nightmare and continues to be. First thing, flight got delayed and delayed and delayed so we ended up with an email saying 7:12 pm flight out and then their website saying 6:11 pm the former delay prior to this. (Our flight time out of Orlando was originally 2:35 pm. That’s fine, flights get delayed I get that. No problem. So as we stood in line for over an hour, we began to realize we weren’t moving and still not moving much and we were going to miss our flight. The people all in front of us were angry because of the lack of service and common sense the Silver Airways staff showed. The lack of simple “I’m sorry that your flight is cancelled, but here’s what you can do” didn’t exist and when it was our turn and we had just missed the flight, this is about 7:15 pm now, we walk up and speak to the agent who has no idea what to do and says that. Literally says to us “I don’t know what to do and what you want me to do” excuse me? So after asking her what can we do? How do we re-route? She informs us in a nasty tone and attitude that they don’t do that. They didn’t help. They didn’t do a thing and refused to help. Then when I shared that I booked with Expedia, she said that’s not their fault or problem. I cannot believe this. The attitude. The lack of help. The lack of doing their jobs and no refund thus far. We’ve made a few calls and Expedia stated today at 5:00 pm, I needed to call the Silver Airways phone lines which both lines no one answers on. No one. The 801 # just puts you on hold while the 954 # is disconnected. Silver Airways, you owe me my flight $448.98 and a hotel stay since I had to go find out at another airline (American Airlines) to go home and had to wait the night out the Hyatt Hotel at the airport.