Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 205 reviews
2/10
No Skytrax Rating
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1/10

"first and last time to fly with Silver Airways"

(United States)

Not Verified | It was my first and last time to ever fly with Silver Airways. When I departed from San Diego with Alaska Airlines, I checked my baggage and paid for it. I mentioned to the agent that I needed a seat assignment for the Ft. Lauderdale leg. She indicated I would have to do that with an agent at the gate. When the Ft. Lauderdale agent showed up, I asked her about my seat assignment. She was extremely rude, not just to me, but to everyone that walked up to the counter. She would not talk with me then but said she would get with me soon. 1.5 hours later, I walked up to the counter and gave her my information including the receipt for my baggage. She indicated that I was not in their system, no trace of my luggage anywhere. She told me when I got off the airplane, I should have gotten my luggage, gone to the ticket counter, and checked in again. They would have checked my luggage and I would have gotten a seat assignment then. She hand-wrote my boarding pass and said to me that she couldn't promise to find my luggage. At 68, and recently losing my husband of 31 years, I have found there is not too much to get upset about. Oh well, it all can be replaced, I thought. The flight was 2 hours late, 10 minutes before I boarded the agent told me my luggage was being put on the plane. Nothing much was said after that from her. She did follow through but she should not be working with the public.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt. Lauderdale to Savannah
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“the customer service is horrible”

(United States)

Not Verified | It has now been 8 days and my luggage has been lost and has not arrived. They have not helped me one bit and the customer service is horrible. All they have said is that they sent a message and to hold on until they find it. I keep calling with no update. This is unacceptable. I paid $35 to check my bag. It is no surprise that every review is 1 star on multiple sites.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Savannah
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"There was no air to my right side"

(United States)

Not Verified | This airline flew from ELH to FLL, knowing that the equipment to control the oxygen level in the cabin was broken, as well as AC. Inside the cabin, it was very very hard to breathe. There was no air to my right side. AC was working on the left side of the aircraft, so if I turned left, there was a little bit of air but it was very thin. Plus it was very very hot to a degree everyone was drenched in sweat. Stewardess had their own personal handheld fan and they pretty much ignored our request to do something about it. When we finally got to FLL, the captain did not even communicate to the airport authority that the cabin's air level was very low, and took time to taxi and stop in the middle of the airway to "Wait till a gate opened up" Passenger started to get angry and were shouting at the stewardesses but they did nothing other than telling the captain "passengers are a little irritated". Someone should do something about this airline's practice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNorth Eleuthera to Ft Lauderdale
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they are a scam"

(Switzerland)

Trip Verified | Horrible airline. Return flight from Eleuthera has been first cancelled on the scheduled evening and didn't fly either the next morning. Fortunately we have been booked on American Airlines in order to catch our long haul flight back to Europe. All we got from Silver Airways at the check-in counter was a voucher of USD 110 for the hotel expenses of the extra night in Eleuthera. Try to find a hotel in that area for two people for that price!! That's a joke. Back home we have sent the hotel invoice to Silver Airways as requested together with the voucher but have never been refunded nor have we ever got any kind of reaction from their guest relations. They have completely disappeared! That's a real shame! Do not fly with them, they are a scam.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEleuthera to Fort Lauderdale
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I lost my money completely"

(United States)

Not Verified |   This airline is a scam. I booked on Priceline. Silver changed the date of my flight. The date, not the time but the date. They would not provide me a refund but said I could book another flight with a credit, however I would be charged a change fee that actually cost more than my original ticket. Absolute scam. I had to drive to Nashville from Greensboro and back. I lost my money completely and was going to be charged more, because they changed my flight date. Do not book with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGreensboro to Nashville
Date FlownOctober 2023
Value For Money 12345
no
1/10

"Stranded with no care"

(United States)

Trip Verified | Worst airlines ever! First and foremost, upon booking on Travelocity, you are tricked in to thinking you are booking with a trusted major airline (United) to find out this is some unknown start up airline and flies old propeller planes with fresh paint. Our flight was delayed 3 hours for repairs than finally boarded just to sit for another 30 minutes before we were deboarded due to repairs being incomplete. Then ultimately, canceled the entire flight and said you would get refunds in 7-10 days. Stranded with no care of how you will get to your destination. Horrible, horrible airline. Shame on United for allowing this fly by night airline to be associated with United and ruining their reputation as a trusted airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Fort Lauderdale via St. Petersburg
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely horrible experience"

(United States)

Trip Verified | Absolutely horrible experience. Of the four flights that myself and a family member took to and from Nashville for a weekend trip from Greensboro, no flights were on time and one flight was canceled. I was forced to drive back from Nashville in a rental car because Silver decided to cancel my flight, while I was actively at the airport. Since Silver has no staff presence, an hour + wait time for their customer service phone line, and only one flight a day, I was out of luck. All our other flights were delayed, by anywhere from a few minutes to a few hours. You have no idea what is going on at any time, they seem to have no ability to communicate at all. The relatively cheap flight is absolutely not worth the stress and hassle. Do not fly.
AircraftATR
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNashville to Greensboro
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. Drove 5 hours from Houston, TX to New Orleans, LA to catch a flight to Jacksonville, FL to make a family member funeral services. Sat at the airport 5 hours because the flight was delayed twice, then when it was time to board the flight they told my family and I the flight was overbooked, despite already having our boarding passes. Needless to say we never made the services. You would think since they knew the flight was supposedly overbooked they would have let people know ahead of time so they could make other arrangements. Instead they let us sit there for over 5 hours and then when it was time to board they told my family and I, as well as the other passengers the flight was overbooked by 20 people. Then they call the airport police. It has been a nightmare trying to get our $ back as well as hotel fees. Do not fly with this airline. I hope this same situation happens to every employee at Silver. Because I’m a firm believer that people really don’t care until it happens to them. Then maybe they would treat their customers better. This airline is a joke.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Orleans to Jacksonville
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very unprofessional"

(United States)

Trip Verified | Original flight time was supposed to be 10pm. They delayed the flight to 12.21am. I don’t think I’ve ever been on a flight with them where they are on time. On top of this they canceled my ticket almost an hour before we were supposed to take off. Very unprofessional. Now I’m going to have to pay way more to buy a last minute ticket.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to Fort Lauderdale
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the experience was horrible"

(United States)

Trip Verified | I booked the flight for September 15th, 2023. Flight was scheduled to depart at 8:30 PM. After several emails that kept pushing the time later it was determined that the flight was to depart at 12:30 AM. I got a call from someone from Silver Airways at about 5:30 PM and was asked to be there before 8:30 because TSA would close and they would not let any passengers in after that time. I got to the airport at the time I was asked to, and ended up waiting until 12:30 AM. At 12:30 AM when there was about 12 people for this flight, some passengers started to leave. They had received an email that they were rescheduled for the flight on the next day. I personally and some other passengers did not receive said email. Someone came to the counter and started checking everyone's confirmation to see if they were rescheduled. I was told by the associate that I had been rescheduled for the next day even though the plane was on its way and he stated that he could not put me back on the flight. That is the most ridiculous thing. Long story short. 3 passengers were not rescheduled and ended up boarding the plane at like 3:00AM. It is frustrating and this change did not work for me because I was returning the next day to Gainesville. I spoke to some other passengers and they expressed that the airline was delayed 90% of the time. I do not recommend anyone to book tickets with Silver Airways, the experience was horrible to say the least.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGainesville to Fort Lauderdale
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no