Saudi Arabian Airlines

✅ Trip Verified | This was the first time, I flew with Saudia. The crew on both flights were friendly, the plane on the first flight looked pretty new (B787) and looked great on the inside, clean and new. The second plane, a B777-300, looked worn inside, dirty carpet, the entertainment system didn't work. But again, the crew was friendly and a great service. Wi-fi on the first flight, was ok, on second flight, there was no wi-fi. So, it was a bit if a disappointment for a gulf based carrier.

Not Verified | The flight was cancelled on the day which was stressful but can’t be helped. I was put in a hotel but not told what time to come the next morning to figure things out. I came back early and waited in a queue. I understand this all can’t be helped and they did sort out my journey as best the could. I was told because it was cancelled so late on the day and it was a long journey I would be entitled to 520£ compensation and to apply via the website. It is now August 2023, I have filled out at least 15 forms of which some were replied too. I received multiple discharge forms stating that I would be compensated if I fill it in and send it back. I’ve done this so many times and now been compensated. I have had numerous phone calls to which they say they, they will send a reminder to the compensation department.

✅ Trip Verified | I had two legs on my recent flight with Saudia. One from Incheon to Jeddah and the next from Jeddah to Paris Charles De Gaulle. The flights weren’t particularly bad but similarly not noteworthy. As it was a full flight, check-in took a bit of time. The meals were passable and did the job. I made a special low fat meal request and was satisfied with what was offered on both legs of my flight. Flight attendants were friendly and carried out their duties, but lacked a certain service finesse which I would analogize to a well-intended niece helping at the dinner table as opposed to professional cabin crew. My biggest gripe of Saudia has to do with the lack of functionality of their inflight entertainment system as it glitches ALL the time. I have flown with them close to a half dozen times and every time I fly them there is an issue. I am happy with their offerings except that the programs either abruptly ends and return to the default screen or the entire planes IFE needs to reboot since half of the devices aren’t operational. Overall, Saudia does the job, but without any high notes. I got there on time as did my bag.

✅ Trip Verified | I travelled on 27 July 2023, and when I reached in London I got the bad news that my luggage didn't arrive. From that day i am trying to getting help from Saudi Arabian Airlines but not getting any response.

✅ Trip Verified | Overall a good experience with Saudia, while the flights were on time, the service of the staff was pretty much okay and the online check-in procedures good too. The inflight entertainment can be improved, even as the food onboard. A remark on the flight was the low level of spoken English of the crew. The plane itself was quite spacious but not always clean.

✅ Trip Verified | I had booked a flexible business class ticket with them back in March. I am waiting for a refund from that flight that I have cancelled in March up to this day. I spend over 80 euros on calls with the costumers service, spend hours and hours on end trying to reach them via email, calls on many different numbers and their WhatsApp number. I kept being pushed to other departments and other emails for my request. To even cancel took me 2 full days of calling and writing to them. The customer service is the worst I have ever experienced.

Not Verified | Old aircraft. No meal served and only same snack offered on both flights which was not filling as we were returning from hajj and were very tired and hungry. No headphone was provided in one of the aircraft on route MED-RUH were screen was working. In another aircraft RUH-DXB screen was not available. No WiFi available. No Inflight entertainment.

✅ Trip Verified | First time I flew out on Saudi Arabian airlines from Manchester to Jeddah. I really enjoyed my flight it was excellent. The airplane was very spacious, very clean I was impressed. Atmosphere was great, cabin crew very helpful and polite, food provided 2 meals were very tasty. I really enjoyed the hot meals, service was great, overall I give a 10/10 service. Second journey was from Jeddah to Islamabad the plane was to small, no tv entertainment, the meal provided was horrible, but the cabin crew Mohammad and Rawal were great.

✅ Trip Verified | I really like Saudia. My 20th flight with them in 6 months, all without exception were on time, crew always cheerful and willing to serve and a really nice lounge in Jeddah.

✅ Trip Verified | My baggage were delayed/lost and I completed a form at the airport but they did not even give me a copy or some kind of a ticket. They said they will contact me and also wrote a phone number to contact but nobody was answering. I called the 800 number but they are also of no help. Their customer care is simply useless.