Saudi Arabian Airlines

✅ Trip Verified | I have never had such a horrible feeling experience and after covid that's saying something. This such a horrible airline, from the staff at the airport to their customer service call centre. Lack of communication, service delay, even though we explained my mom was feeling unwell and we needed to know if could fly the next day instead since there was a 4 and half hour delay at Gatwick! The airline was extremely unhelpful, apparently unable to book us into the flight the next day, my mom ended up hospitalised on arrival to Saudi. On the return, I tried to flag down someone, got assistance as my mom wasn't feeling well, they did not know how to contact DR for medical advice, after 15 minutes they figured out who to call but there was no answer. I have no words for any of these people, simply shock and inhumane.

✅ Trip Verified | Flight on the 22nd of September 2023. Flight SV871 Manila to Jeddah. Seat 4A, Business class. I was first very excited as the plane was the one equipped with a much recent Business class cabin in 1-2-1 configuration, compared to the 2-2-2 that served Manila for a long time. But the experience quckly turn bad. Not any menu was available, one of the crew was telling us what was available. She arrived to my seat, and told me "you want to eat? So we have light snack, and start reading few names of snacks" I chose the arabic Mezze. But wait?? There is even no proper dinner? Last month on the same flight I had an amazing food experience. After the Mezze, they came and remove all my things, then I asked "there is no dessert or something else?" She will come back later she say.. I did got a cheesecake. My neighbor was also complaining, he asked for a second service of mezze. Fee hours of sleeps, less than expected due to this very long service. I wake-up 1h30 before landing and asked to eat. I explained that I want breakfast, and I didn’t yet ask for one. She say ok and again as there are no menu told me what was available. Saudia is a hit or miss, sometimes it is very good, but this was a disaster.

✅ Trip Verified | Booked for 3 passengers with 6 luggage. Received only one on 14 September 2023. Complained at Gatwick Airport regarding the missing luggage. Received 3 luggage on 18 September 2023, and still 2 missing. No phone or email from the airlines for the missing luggage and no apology or compensation for the service.

✅ Trip Verified | I am writing to express my extreme dissatisfaction with the recent experience I had while traveling with Saudi Airlines. My booking reference number is and I was scheduled to fly on flight from London to Dhaka via Jeddah. Regrettably, my journey was marred by a significant delay, which caused me immense inconvenience and distress. This delay was especially distressing as I was traveling under extremely challenging circumstances. I had to make an urgent trip due to the passing of my mother, and the delay exacerbated the already difficult situation. Not only was the delay disruptive to my travel plans, but it also resulted in missed connections and additional expenses. I had to incur unexpected costs for accommodation and transportation due to the airline's failure to adhere to the scheduled departure time. I believe that such a significant delay is unacceptable and reflects poorly on the airline's commitment to customer satisfaction. I had chosen Saudi Airlines with the expectation of reliable and timely service, but this experience has left me deeply disappointed.

✅ Trip Verified | We were delayed in Frankfurt, sitting on the tarmac for 1.5 h with late and short explanation by the captain “problem with luggage + Frankfurt couldn´t offer a free slot for take off" same adventure on my way back, 3/4 h before we got out of the plane for reasons unknown, suitcase never showed on the carousel. For me it was the first time where passengers stand up before the plane got to it´s gate or the seat belt sign being switched off. They seem unable to force this issue on their own folk.

Not Verified | Greetings of thanks, appreciation and respect to the Tunisian flight attendant, Marwa Al-Buraiki, the Turkish flight attendant, Gulcin, and both the Saudi host, Samer and Khaled, for their good treatment, high morals, and taste with us and with all the passengers on board the Nice-Riyadh flight on 08/18/2023. Frankly, it was a good trip with them. Five-star service. Thank you again to Saudi Airlines for choosing such wonderful people who make the traveler feel like he is with his family. السلام علورحموبركات ، تحية شكر وتقدير واحترام لكل من المضيفة التونسية مروى البريكي والمضيفة التركية جولسين وكل من المضيف سامر وخالد السعوديان على حسن تعاملهم وعلى اخلاقهم الراقية وذوقهم معنا ومع كل الركاب على متن الطائرة رحلة نيس-الرياض بتاريخ18/08/2023 صراحة كانت رحلة طيبة معهم خدمة خمسة نجوم شكرا مرة ثانية للخطوط السعودية على حسن اختيارها لمثل هالاشخاص الرائعين الذين يجعلون المسافر يشعر كانه مع اهله لكم مكلالامتنانمروىجولسين خالد سامر

✅ Trip Verified | This is the worst airline experience I ever had. The stewardesses were rude to me. Never received a blanket or headphones. A glass of water took ages for them to bring. This only happened after asking them multiple times. The restrooms were wet and dirty. They didn’t put any effort on keeping them tidy. During the meal service, they never provided me the options between the different choices. Just served the meal. Long story short, never again!

✅ Trip Verified | This was the first time, I flew with Saudia. The crew on both flights were friendly, the plane on the first flight looked pretty new (B787) and looked great on the inside, clean and new. The second plane, a B777-300, looked worn inside, dirty carpet, the entertainment system didn't work. But again, the crew was friendly and a great service. Wi-fi on the first flight, was ok, on second flight, there was no wi-fi. So, it was a bit if a disappointment for a gulf based carrier.

Not Verified | The flight was cancelled on the day which was stressful but can’t be helped. I was put in a hotel but not told what time to come the next morning to figure things out. I came back early and waited in a queue. I understand this all can’t be helped and they did sort out my journey as best the could. I was told because it was cancelled so late on the day and it was a long journey I would be entitled to 520£ compensation and to apply via the website. It is now August 2023, I have filled out at least 15 forms of which some were replied too. I received multiple discharge forms stating that I would be compensated if I fill it in and send it back. I’ve done this so many times and now been compensated. I have had numerous phone calls to which they say they, they will send a reminder to the compensation department.

✅ Trip Verified | I had two legs on my recent flight with Saudia. One from Incheon to Jeddah and the next from Jeddah to Paris Charles De Gaulle. The flights weren’t particularly bad but similarly not noteworthy. As it was a full flight, check-in took a bit of time. The meals were passable and did the job. I made a special low fat meal request and was satisfied with what was offered on both legs of my flight. Flight attendants were friendly and carried out their duties, but lacked a certain service finesse which I would analogize to a well-intended niece helping at the dinner table as opposed to professional cabin crew. My biggest gripe of Saudia has to do with the lack of functionality of their inflight entertainment system as it glitches ALL the time. I have flown with them close to a half dozen times and every time I fly them there is an issue. I am happy with their offerings except that the programs either abruptly ends and return to the default screen or the entire planes IFE needs to reboot since half of the devices aren’t operational. Overall, Saudia does the job, but without any high notes. I got there on time as did my bag.