SAS Scandinavian

✅ Verified Review | 1st August. A very short domestic haul for about less than an hour. The flight was overall nice and smooth. SAS delivered the flight, but it is operated by FlyBe through wet-lease. The cabin was clean, but as always with this type of aircraft (ATR-72), the space is a bit small. The cabin crew was 2 flight attendants, who had a lot to do during the short haul. They were nice and professional, but busy doing all service within less than an hour. The flight was quite on time leaving Stockholm and arriving in Kalmar with only 10 minutes delay due to some kind of a passenger issue. Take off and landing was done smoothly. The small "dish" served onboard was salmon paté with dark bread. They served snacks and drinks, including beer/wine at request for the SAS Plus (premium economy) passengers. All passengers in SAS Go (economy) was served coffee/tea, but had to buy other food or Beverages. My evaluation is based on the case, that this is a short domestic flight of less than an hour. I would not like to sit in an ATR-72 for a long haul.

✅ Verified Review | 10th August. Return flight from Kalmar to Stockholm. The evaluation is the same on this flight as with the first flight. Again, the SAS flight was operated by FlyBe (wet lease). The flight attendants were professional, efficient and polite. The flight was easy, nice and hassle free, which followed the scheduled time. The only hitch was not on the flight or the personnel, because it was due to some kind of weather. I experienced some turbulence before the landing. The pilots managed the weather with some gusts with great experience, so I felt very safe. The type of aircraft is a bit odd since the only door to board it is placed in the rear end. I evaluate the haul as it is since it is a very short domestic haul of less than an hour. The food and beverages for SAS Plus this time was thin bread rolls with cheese or turkey. Coffee/Tee and other drinks was freely available as well as snacks.

✅ Verified Review | 1st June. Long haul flight from Stockholm (ARN) to Newark (EWR) for further travel to Memphis. I chose to break this up since it concerns 2 different airlines in the same booking. The aircraft was overall clean and fresh with the new cabin. I travelled in SAS Plus (premium economy), and it was indeed a very nice and comfortable experience. The crew were very efficient, professional and polite. They served 2 meals during the flight as well as plenty of snacks and drinks. The meals was quite tasty and there was between 2 different options too. They had also and onboard entertainment system which show some of the latest movies and TV series. Also free wi-fii was available too of good quality. The seats in premium economy was comfortable and offered great leg space, especially since I am quite long and need a lot of space. I definitively recommend SAS for long haul travels

✅ Verified Review | Oslo to Edinburgh booked in SAS Plus, or premier economy. Perhaps it is worth noting that SAS do not offer or sell Business class on Nordic, or international European flights. This was an early morning departure after a night-stop in OSL from an earlier TOS/OSL flight. Check-in was done using a machine the evening before. This was fine. Having no hold baggage there was no contact with SAS ground staff. The Fast Track security is offered as part of the SAS Plus deal. This eased the way through a very busy OSL departures area on a summer Monday morning. The flight departed from the F gates. To access the F gates you need to pass though the E gates and Passport Control. Travellers in SAS Plus have access to the SAS Lounge. Unfortunately there is no Lounge at the F gates and having gone though Passport Control there was no right of return to the Lounge in the E gates area. Boarding appeared efficient, announcements were made in Norwegian followed by English. SAS Plus offered 9 seats in total at the front of the B737-600. All other seating was for SAS Go. There is no seat difference at all except the bulkhead row did offer more leg room, this based on experience from an earlier flight in SAS Go. After an on time departure a light continental breakfast was served. Heated bread rolls, yogurt, a very small packet of muesli, juice and the usual coffee and tea. The tea/coffee cups used are really too small and flimsy. The Flight Attendants did however offer refills as they passed through the cabin. The aircraft arrival at the gate in EDI was 5 minutes ahead of schedule. That said the process for leaving the plane was subject to about a 10 minute delay cased by the lack of ground staff. SAS appear to contract Swissport as their EDI agents. From observation and the experience, there was not enough staff in attendance. I would recommend SAS for future travel, perhaps SAS Plus is not worth the extra money for such a short flight? Minor issues were the lack of staff representing SAS at EDI, and better signage at OSL for Lounge locations.

✅ Verified Review | Newark to Copenhagen. I was surprised at how good this SAS flight was. Seats very comfortable and width / length excellent. What surprised me was that this was one of best meals I have had on plane. It actually tasted good. The breakfast was excellent with frittata and fresh fruit etc. The flight attendants wore different outfits to serve the meals and were very attentive. I do not know why it does not get on any of the top lists.

✅ Verified Review | The new SAS business class really is a great product - and fantastic value for money, at least when booking it from outside the Nordic Countries. When I was looking for business class seats in March from Frankfurt or Milano to HKG, SAS was the best on offer in terms of value for money, a third to other Star Alliance carriers. The new seat is really great and comfortable - and the overall cabin rehaul works very well with a sense of peace and relaxation, particularly on SAS A330. SAS could improve a bit on food - and the airport experience in Arlanda (e. g. no lounge SAS lounge after passport control). Staff were friendly but also a bit reserved. Certainly room for improvement there as well if they want to reach a more international clientele connecting via Stockholm.

✅ Verified Review | Split, Croatia to Washington, DC via Stockholm, Sweden and Copenhagen, Denmark. SAS Arrival Services in Stockholm gave me the rudest treatment I've ever received by an airline. The flights were not bad, but the customer service experience in Stockholm was bad enough to make me think twice before flying this airline again. I did not know where to go when I arrived in Stockholm. I had a layover there overnight, and the signs were very confusing. I went to Arrival Services for help. When I got there, two people were receiving help at the counter, so I took the next number and stepped back to wait in line. As I waited, a large group of unhappy passengers missing baggage started to show up there, except they ignored the numbers and the line and went straight to the counter. I was upset, but I figured that the customer service folks would ask them to wait. Rather than tell them to take a number, however, they simply started serving the rude passengers. Trying to be polite, I waited, and waited and waited. After about 30 minutes had passed and roughly 30 other passengers had walked around me, I decided to be more assertive and approach the representative directly, who had stepped out from behind the counter. When she finished with her previous passenger, I looked her right in the eye and said hello, and started to ask for help. At that moment, another passenger (presumably Swedish, from the way she spoke) stepped around me and started speaking to the same representative. The rep turned to her and started helping her instead. Finally fed up, I interrupted them and asked for help. I stated that I had been next in line for 30 minutes, and I just had a simple question to ask. She said "I'm working right now", in a tone that indicated I was not worthy of her assistance. Not sure what I had done wrong (other than wait in the line they had askede to wait in), I interrupted again. I said "My problem is simple, I don't have any lost baggage". She replied "I am speaking to this person right now", indicating the girl that had stepped in front of me. Now completely annoyed for having been repeatedly ignored, I said "she just stepped right in front of me!", to which I received the response of a disgusted sigh and a dismissive wave of the hand. She turned away and helped the order passenger. I was floored by the rudeness. I walked away for 15 minutes, and came back. The other passengers were now gone. I walked directly to her and asked if it was finally a good time to offer me some help. She smiled at me as if we'd never met before, no apology, but it was one of those smiles that indicated she was really just hoping I would leave. Although she did finally answer my question, I left there feeling like I must have really done something wrong to earn that kind of treatment. Maybe it was just that I wasn't Swedish. Everything else was okay. Flights were fine, food was fine. Inflight staff were moderately polite, but not incredibly warm. **ASKED FOR THE TICKET HE PROMISED

Flew from London Heathrow to Stockholm Arlanda. Disappointed that SAS didn't live up to my expectations. Although the Cabin Crew were polite and attentive, I felt something was lacking. The aircraft was looking a little dated in side, and the cloth seats, I felt, let the overall image down. As a SAS go passenger, felt that the inflight beverages that were purchased were a little pricey, and glad I wasn't on a longer flight to have to purchase more. Leg room ŵas of a generous pitch, and probably better than most, however, it is not this, per se, that would make me rate the airline higher.

✅ Verified Review | Nice to San Francisco via Copenhagen. Cabin crew sometimes friendly, sometimes icy. Food going to Europe tasty and sensible. Main meal on return not tasty and a weird choice - oddly spiced chicken with curried rice. Served with 20% real juice drink. Also on return, food served often but items borderline bizarre - deer sandwiches, strange pocket thing. Felt like SAS shopped for the cheapest stuff they could find. Transatlantic, almost all was free, but you had to pay for sodas! Also at one point, peddled large sandwiches at a price. Flight from Nice to Copenhagen, not even water was free - though coffee and tea were! - and absolutely no inflight entertainment. Check-in handled very well as was boarding - having mainly Danish passengers probably helped - no charging mobs. Seats in economy standard are a tight arrangement. Inflight entertainment (transatlantic) easy to use - and worked! Overall, OK for price - cheap, and felt like it. If I felt a trifle rich, next time might avoid SAS.

✅ Verified Review | London Heathrow to Copenhagen with SAS Scandinavian. Sound flight. Departed and arrived on time, FAs friendly and efficient and baggage arrived quickly. Only annoyance was my boarding card didn't recognise my TK Star Alliance Gold status - to be fair I think this is a wider issue which is not unique to SAS - which led to slight delays at fast track and lounge access. The flight was only £65 one way so no complaints.