SAS Scandinavian

✅ Verified Review | Flew Stockholm to Chicago. What a great Business Class product from SAS Scandinavian. Very comfortable seat and lot of space to work and store your things during the flight. Service during the flight was very friendly with Scandinavian touch. The food was tasty and I liked the presentation. Wi-Fi worked well but some more films should be great to have on IFE even the screen is big and with great quality.

Flew SAS with a connection in Copenhagen and can say that I would recommend them to others. Departures were on time as were arrivals, seats were fine, cabin crew were courteous and professional, luggage allowance was good and snacks were provided for brief flights.

Booked via codeshare with Icelandair Saga (business) class from Reykjavik via Oslo to Barcelona. Icelandair on first leg was wonderful. SAS was truly awful. There was no business class (even though I definitely paid for it). The flight is 100% economy class. Those suckered into paying more get an economy class seat (3x3) at the front of the plane. They put a card in the seat to inform the flight crew where "business" class ends and economy class begins. As near as I can tell, the only benefit you receive is an included lunch - the same mediocre lunch other (smarter) passengers can purchase for about 8 euros. Cold chicken, salad (greens with no dressing), kimchee (seriously) and a tiny chocolate swizzle stick - thrown at you by a surly flight crew. No inflight entertainment system allowed us to listen to the crying and screaming children (of which there were many) for 3 hours. It was akin to a charter flight to Disney. I can only surmise that I somehow got booked on a bargain vacation flight from Norway to Spain. Never ever will I fly SAS again.

Booked via codeshare with Icelandair Saga (business) class from Reykjavik via Oslo to Barcelona. Icelandair on first leg was wonderful. SAS was truly awful. There was no business class (even though I definitely paid for it). The flight is 100% economy class. Those suckered into paying more get an economy class seat (3x3) in the front of the plane. They put a card in the seat to inform the flight crew where "business" class ends and economy class begins. As near as I can tell, the only benefit you receive is an included lunch - the same mediocre lunch other (smarter) passengers can purchase for about 8 euros. Cold chicken, salad (greens with no dressing), kimchee (seriously) and a tiny chocolate swizzle stick - thrown at you by a surly flight crew. Weight watchers has better food. No inflight entertainment system allowed us to listen to the crying and screaming children (of which there were many) for 3 hours. It was akin to a charter flight to Disney. I can only surmise that I somehow got booked on a bargain vacation flight from Norway to Spain. Never ever will I fly SAS again.

✅ Verified Review | Stockholm to London with SAS. The worst experience in 25 years of travel. Pilots on trike. People leaving the ariport in tears. Staff are no help. I had to be back in London for surgery with a specialist even showed them my medication and note from the NHS. Nothing. Missed my appointment after being on a waiting list for 11 months. Avoid especially if you have young children who might be frightened by the uncertainty and the fact no one cares. They showed me to a terminal to rebook and then when I ask why its not working they then admitted it was broken. They had not prepared or thought of ways to assist passengers in advance and it concerns me that real harm could have been done with no contingencies in place.

Went to Sweden for business and couldn't get a direct flight to Gothenburg at the right time so took SAS from Birmingham via Copenhagen. Planes were clean and the cabin crew were good. The seat on the A320 was quite uncomfortable, but at least fairly spacious. The only problem I had was the flight from Copenhagen back to Birmingham was delayed 50 minutes (not the airlines fault) and while we sat on the tarmac the plane was incredibly hot and the the air conditioning was either not working or barely noticeable. It was a very uncomfortable 50 minutes especially as the passenger next to me was a pretty big and decided to take up as much room as possible and squeeze me almost through the window (again not the airlines fault). All in all a decent service except for the air conditioning.

✅ Verified Review | I was flying a SAS Scandinavian domestic flight within Sweden, Umea to Gothenburg via Arlanda (Stockholm) I was seated just after the economy plus ends. In economy plus you get drinks and snacks for free. One of the two stewardesses serving the front rows offered the two passengers next to me (middle and aisle) a sandwich free of charge and drinks. I was ignored, so I asked the second stewardess that I was not offered a sandwich (note I was watching when my fellow passengers were served). She gets me the sandwich without an apology and says, that will be SEK 35! I said to her; why do I have to pay when my two fellow passengers do not have to pay? She looks at me in a very arrogant way without a word and walks to her colleague. Apparently her colleague made a mistake by serving my fellow passengers in economy go class without charging it. Everybody can make a mistake but the arrogant attitude of the young lady working onboard is not acceptable. Unfortunately this is not the first time airhostess of SAS is having a terrible arrogant attitude towards their passengers. I am amazed that their management is not working harder with behavior training of their staff, especially when they financially have been in trouble the last years. When I have the choice I always fly with one of their competitors even if some of them are a low cost carrier, but far better service onboard!

We checked in at Stockholm ARN airport at 11:30AM for our 1:30PM flight to Copenhagen on May 19, 2016. The flight was originally announced "delay" at about 1PM. At around 2:45PM, I got a text notification from Expedia stating the flight was "canceled". No announcement was even made by SAS crew at the gate. Apparently, many SAS flights were canceled during that time due to the airport radar problem. We followed thousands of passengers to stay in lines to get tickets reissued. The ticketing windows closed before us after our 1 hour wait and we were told to exit the custom and go to the front office to get new tickets. We spent another 3 hours dealing with the chaos and mixed information at the airport but we still didn't get our new tickets at the end. We found our luggage abandoned at a carousel and decided to leave the airport and spend another night at Stockholm. When we reached Stockholm, all hotels near the Central Station were fully booked. I called the SAS phone number in the US and they told me no flights until 8PM the next day. Anyway, this was the worst travel nightmare we had ever experienced. We eventually reached Copenhagen by train (though we also encountered some problems with the train, another long story.) Anyway, SAS obviously didn't do a reasonable job communicating with the passengers. We spend 7 hours at the airport getting different information on our own and still didn't know what to do.

✅ Verified Review | First a SAS Scandinavian domestic flight from Skellefteå to Stockholm, then on to Copenhagen. The domestic flight got 2 hours delayed "due to lack of planes". Arriving too late for my corresponding flight, I got stranded in Stockholm around 10 pm on a Friday night. Next to no arrival service available. One overworked customer service agent working out of the lost baggage window (only one). I got dumped into an offsite hotel without dinner, and put on a 7am flight to CPH, the only available which meant I had to get up at 5am.

✅ Verified Review | Chicago to Rome via Copenhagen with SAS. They cancelled the flight at midnight after a 2 hour delay due to technical difficulties with the plane. We were told that they would not be helping us with hotel arrangements or transportation because there was a convention in Chicago and all hotels were sold out. We were therefore left to fend for ourselves and escorted out of the terminal. On top of that we were also told that staff at O'Hare could not assist us with rebooking because there were no SAS staff located there. Instead, we would have to wait until SAS staff in Scandanavia was open the next day to find out when our flights would be rescheduled. Completely awful experience.