SAS Scandinavian

✅ Trip Verified | I shall do everything I can to avoid flying with this airline again. I should have read the reviews but mistakenly thought they'd be good. What an error. I have flown 16 times this year (about my norm) and I have to say that the crew, particularly on the Tromsø to Oslo flight was the rudest I have ever encountered. I was already stressed as the plane was delayed at least half an hour and my brother had contacted me to say my 97 year old father was very ill. Having Emergency exit seats we obviously didn't have any items with us on seating but, once in the air, my partner handed me a few things, including my very expensive Sony, wireless, mouse cancelling headphones. I didn't really want them and out them in the seat pocket. On landing the Gate wasn't ready and we sat on the runway. Anxious to find out what had been happening with my father I thought I'd see if the airport WiFi extended as far as the plane. Brilliantly it did so I entered into a WhatsApp conversation with my brother. This delayed me leaving my seat so I was one of the last to disembark. When we got to the hotel I was really upset to find I had left the headphones in the seat pocket. They have disappeared. So... as I know they were there (seat 12A) the crew at the very least didn't do their job and check seat pickets, or, alternatively, stole the headphones! Once at the hotel myself and a member of staff there spent an hour trying to contact SAS yet it seemed impossible to alert them immediately. I had to fill in ridiculous forms and then went to Lost and Found 2 days later. No headphones. Repeated this process for Stavanger, the plane's next destination, with the same outcome. Totally inexcusable as they were there at the end of the flight. To reinforce my view of SAS we were due to fly out of Oslo 3 days later. We had our boarding cards and were waiting to be called to the Gate when we had a text telling us the flight was cancelled!! It took us 5 hours to try and find ourselves a solution to the mess created. As above I was very anxious to get home by this time and alternate seats were offered 2 days later on Christmas Eve evening. Would that flight have been cancelled, too? In the end we booked ourselves a train to Stockholm and flew back from there 24 hours later. SAS staff at Oslo were frazzled and, again, rude! Too many people and not enough staff. We had to wait nearly an hour to get our luggage back and gave up and booked our own hotel as the length of the queue and speed it was moving woukd probably have meant we wouldn't have had a bed for the night! No apologies. No clarity as to why the flight had been cancelled. The ticket mavhine that allocated a place in the queue was out of paper and no one seemed to want to resolve this. Just a shambles!

✅ Trip Verified | The aircraft was a newer A320 with the same uncomfortable hard seats as what we flew up to Kiruna on. Kiruna Airport did not have a lounge so we had no lounge access. On board, the crew were a younger crew who served the food then were more interested in spending time chatting. One crew member was making far too many announcements in both Swedish and English and his voice was beginning to get annoying. We were in SAS plus and were provided with a Scandinavian style cheese bread which was adequate. We arrived and left the aircraft 10 minuted early, but it took nearly an hour for our bags to be delivered.

✅ Trip Verified | We flew in SAS Plus. The lounge was great and great service. On board, we had an older mature cabin crew who were great and did a great (and professional) job looking after the passengers, including dealing with a medical emergency. A we were in SAS plus, we were provided with some food and drinks. The seats were very hard and uncomfortable (a wooden seat would have felt the same). I pity anyone flying on these aircraft for longer than 90 mins. We landed early and fast and our luggage was delivered promptly.

✅ Trip Verified | My host booked my flights with the Lufthansa because I wanted to avoid airlines such as SAS. This is due to my past bad experiences. Long-distance LH flights are better than such SAS flights. But sadly my return LH flights got cancelled and was rescheduled with SAS. But I noticed a qualitative difference between LH and SAS. My LH tickets were expensive by the way. And I was even a bit angry with LH because I wanted to avoid SAS and the like. The passengers in the economy class were packed like sardines. They had no choice of food. Food was minimal and miserable (i.e., for long-distance flight). I asked if I could have some water instead of tea/coffee but the woman pointed out to my almost empty bottle of water. Non-alcoholic drinks were bare minimum. No alcohol (unless one buys it). Compared to LH, SAS appears to be more like Ryanair. And of course there were other technical problems, delays, last-minute rescheduling, and so on. What is striking to me is what seems to be SAS’s ideology/policy of miserliness/stringencies/pettiness towards its customers: Extract the maximum from the customers by offering the bare minimum. I do/cannot not know. This may indeed guarantee the airline’s success and prosperity. As a lay person, one would have thought that small gestures of hospitality, generosity, and discretion would actually not damage the success of the airline. If I had a choice, I would never like to choose SAS. So sorry.

✅ Trip Verified | Nice modern aircraft and friendly crew throughout. Seemed well organised, I'd definitely use SAS again. Flight was on time and no schedule changes.

✅ Trip Verified | Business class now more crowded and stressful to fly than economy. SAS in Norway particularly (but also Sweden) has this ridiculous policy of basically selling gold card membership to everyone. All you need is an Amex Card and a second Eurobonus credit card (total cost for the cards is 350 Euro per year), fly twice and bingo you have a gold card. Massive deflation effect on actual gold membership. And a total rip off for poor dummies still paying for business class tickets, thinking they confer any kind of comport privileges. When boarding you see a third or more of the passengers get on the plane during business class/gold boarding although there is only 6 rows of business class? Last time I flew from Bodo to Oslo. When I came onboard with my economy ticket, as the first person after business boarding, half the plane was full!! But only 7 rows of business class. So the privilege of early boarding is useless. Much more crowded when boarding during business boarding. In fact, all the privileges of a business class ticket is gone due to this policy. Long lines and fewer screening machines at priority security check. You can see the economy security line going much faster. Early boarding is more crowded than economy boarding. Sitting in SAS Oslo Airport Lounge is far more crowded, loud and stressful, than sitting in nice lounge chairs located at most gates. This lounge in particular can be quite a traumatic experience during peak hours....Hordes of children screaming and running around...sitting is more crowded than on the plane....way too warm... So paying for actual SAS business class ticket hasnt been worth the money for a long time. But now due to Gold card deflation it has become MORE expensive, LESS efficient, MORE stressful then economy.

Not Verified | I took this airline on the morning of 11/25/23 to fly from Hamburg to Copenhagen. We arrived to the #9 kiosk for SAS at 7:15 AM for our 9:30 AM flight . There were approximately 12 passengers in line, most that belonged to a family group, and yet we were not attended to until 8:55 AM due to the staff incompetence. There was one crying female employee stating this was her first day and another extremely rude employee that arrived a bit later. The crying employee finally gave us our passes and checked our bulky luggage (later I found out she forgot to scan my passport) and sent me to the rude staff to pay fees. The staff ignored me for approximately 5 minutes and my plane was supposed to leave in half an hour. I told her this was unprofessional, and then she told me she won’t serve me. I asked what does she mean - I paid for a ticket and waited an hour and a half in a short line with a child ? At this point, I approached another employee for assistance and then the staff finally agreed to take my money. Neither employee had a name tag, neither gave me their name, both refused to give me the manager’s name and contact info. On the flight, the stewardess told me that SAS Hamburg always has problematic employees at the desk. Several of the passengers near me were angry because they paid to select their seat, in advance, but were assigned others right before flight. I would never again fly an airline that has people with this attitude in customer facing positions.

✅ Trip Verified | I purchased the seat but they re-sold my seat to someone else and gave me an middle seat. suffered thru the trip and no refund when I asked for the purchased seat.

✅ Trip Verified | SAS is by far the most hideous, cynical and humiliating airline out there. It summarizes the idea of making the economy experience as miserable as possible, so next time you're willing to pay all kinds of upgrades. A humiliating concept with the goal to squeeze as much money as possible out of every flight to shovel a few more pennies to their shareholders. . Legroom is non existent. On an 11 hours transatlantic flight your knees are jammed between your's and the front seat. Except one tiny free drink with what they call meal (of course only non-alcoholic), they hold a credit-card terminal under your nose, even for a miniature-can of coke. Attached photo of the atrocity called "dinner" condenses their cynicism in a says-it-all image. Of course the luggage got lost and exactly no-one at SAS felt compelled to help relocating it. "Not our problem." It was delivered 4 days after our arrival. It comes with no surprise that up to now it is impossible to reach anyone for the modest compensation of $150 to bridge those 4 messed up vacation days with fresh underwear and a few care products for 2 people. This airline is an absolute disgrace. Avoid them like the plague.

✅ Trip Verified |   Where to start Check in was good There is no use of a lounge in Manchester Flight was 2.50 late Everyone's Luggage was off loaded at Manchester due to a fault in the hold. Customer services in Stockholm just handed us a card to do the delayed luggage ourselves No ownership The only person who showed any concern was baggage manager. I emailed Customer services who just gave a standard answer and CEO who has not replied. The Customer services director who I spoke to by tel was utterly disinterested I did get my bag 24 hours later SAS have not even had the courtesy of replying to me. On a positive the crew were friendly and efficient This is simply the worst customer service I have ever received from an airline I guess they will read this and shrug their shoulders I will be astonished if they reach out but I live in hope. I truly dislike writing such a negative review but it had to be done