Ryanair

✅ Trip Verified | London to Barcelona. First time ever to fly with Ryanair and this has been an absolute disappointment from the very beginning to the end. Booked my ticket in May 2018 thinking I had a bargain compared to the prices shown by other airlines. I even selected the priority option costing a little extra. This meant I could carry a 10kg bag with a small bag. Arrived at the airport to drop my suitcase but was told I had to pay £50 because I didn't have this on my ticket. Completely shocked I argued but of course had no choice but to pay. After this the flight was delayed for almost 3 hours didn't arrive at my destination until 2am for a conference I had to attend by 8.30 the following morning. Well, thinking the nightmare was over and glad to have survived the ordeal. On my flight back, I thought perhaps the £50 I paid would have covered both leg of my trip only to be told that I needed to pay another £50 on my way back. Making a total of £100 pounds excluding the cost of my original ticket which was £98. While queuing pay for the cost of my laugage, I met several families who had exactly thesame problem as myself. Ryanair needs to state the exact cost implications of their flights. Now if I had known that this flight would have cost me almost £200, I certainly would have flown with British Airways without any doubt. Well, you learn every day. I'm never flying with Ryanair again but it would be a complete injustice if I did not share my experience on here. Sadly the rating does not allow zero hence the 1/10

✅ Trip Verified | Lamezia Terme to London. A total joke - every flight is always late because they let the people that have not paid for cabin baggage on last and take away their bags at the gate, it's not until the last person has got on the plane that they start loading the "confiscated" cabin bags into the hold - 120 bags takes ages to load, so the entire plane with all passengers seated sits there for 30 minutes whilst the bags are loaded. This has happened every flight I have been on and every flight has been over 30 minutes ate taking off. Oh and the seats are the most uncomfortable on any airline.

✅ Trip Verified | Stansted to Frankfurt. 29 May 2018, Flight was cancelled without information and then no flight for 2 days. I have to buy ticket from other airline. Return on 5 June 2018 was delayed 4 hours. They did not pay a penny for compensation?

✅ Trip Verified | Edinburgh to Prague. I have no problem with the cabin crew. However the ground staff needs training in how to help passengers, not berate them. Most other airlines allow for a visa check at the gate. Not Ryanair. I was passed through security, appeared at the gate in plenty of time, but at the time to board I was told to go all the way back through security to a miniscule and obscure check-in desk to have my US passport checked for my flight to Prague. It didn't matter one bit that the Czech Republic is visa-free for US citizens, only that I was required to do this. Of course I was not able to make the flight, but even worse the gate attendant was outright rude, stating it was not her fault. The gist of it is she was right, but her completely unhelpful attitude also tripped out at least 4 other US citizens on the same flight. This regularly happens due to poor ground training and procedures. After writing a complaint to Ryanair customer service the response was predictable, no apology, it is the passengers' responsibility to check the visa requirements. Ryanair needs to amend their procedures and place a qualified individual after security and before boarding so there is no longer the need for paying customers to be inconvenienced by missing their flight. I will never fly Ryanair again.

✅ Trip Verified | East Midlands to Las Palmas. Rude Staff, ran out of alcohol and other Refreshments, left us outside plane Waiting For shuttle bus as they only had 2 buses instead of 3. Worst flight I've had. Avoid at all costs.

✅ Trip Verified | Nürnberg to Porto. Painful way to travel. This airline has been late every time I’ve flown it. The cabin is super hot and stuffy and be prepared to tolerate drunk groups of people on the later flights. Some flight attendants are polite and kind, some are not pleasant. Seats are very uncomfortable and cramped. Yes the fee for travel can be cheap if you can avoid all the upcharges, but you pay in a different way. - through late flights, long lines, gross cabins, drunk passengers, constant selling, bad food options etc. So regardless of the cheap flights, I’m done with Ryanair. Not worth it.

✅ Trip Verified | Skavsta to Stanford. Would never recommend using this airlane after today's experience. First we arrive at 5 pm in the morning, at the cost of our night sleep. When we have checked in our bags and gone through security, they inform that not airplane is coming, due to late arrival, until seven to eight hours later. Still they could not offer any hotel room until four hours would pass, as the airplane could come earlier than their estimation. When we arrive the second time the plane is first estimated 30 minutes later than before, then to change into one hour. No personal of Ryanair was reachable neither at the airport nor through phone. Later departure to the same destination by Ryanair went into air as normal without any possibility for us to board that plane. I just give a big warning of Ryanair, the worst flying experience ever, though I'm a frequent flyer.

Not Verified | Stansted to Cork. Our flight got cancelled about 30 minutes prior to take off; not delayed, completely cancelled. So I have no idea how the plane, on flight service, seats, or anything related ot the flight were as I never made it on a plane. So we waited in line for 3 hours to speak with a customer service representative about booking an alternative flight. When we finally made it through the line (many, many flights were cancelled this day), we found out that ALL Ryanair flights for the next 2 days to every location were completely booked, so the soonest we would be able to get on another flight was 3 days later. We had limited time where we were going as we were on vacation. So we decided to book with another airline (same day meant that it was very expensive). The customer service representative told us we qualified for compensation to make up some of the extra cost, and actually told us it was a good thing we got on another airline with how quickly all their flights were filling up. When filing for that compensation, we were told the cancellation was outside of their control so they would only refund the flight. We were given many reasons why the flight was cancelled by various airport and airline employees. Ryanair was not even willing to compensate money I would have lost if I had rebooked on their airline and stayed in London the additional 3 days. Next time I will pay a little more to go with a more reputable airline.

✅ Trip Verified | The flight time from London Stansted to Nuremberg generally takes about 90 minutes. My flight was delayed by almost 3 hours, resulting in an arrival in Germany at 1am. When Ryanair does the basics well, it is a very good airline. I want to get to my destination safely and an on-time. I have used Ryanair for many years because it never seems to compromise on safety and has had an excellent on-time record. Something is going wrong with flights from London Stansted, which, I believe, is Ryanair's largest base, as measured by aircraft and passenger numbers. When I travelled to Nuremberg, I noticed that a large number of flights were leaving with delays - my own flight's delay was the longest but delays of 40-60 minutes seemed routine. People have told me that there is an ongoing problem with Swissport, the ground agents at Stansted airport. This may be so but, at the end of the day, Ryanair is responsible for the agencies with which it has contracts and for the operation of its flights. When a ground agent is not available to staff a gate, that is, and should be, a reflection of Ryanair. in the case of my flight to Nuremberg, I was told that the plane was flying with delays because of a concatenation of events: a technical problem leading to a plane change earlier in the day; ongoing problems with Swissport; a loss of slot because of late servicing of aircraft by Swissport; ATC restrictions. The short flight passed without incident and the crew were competent and efficient. As usual, there was no-one available at Nuremberg to offer advice and assistance to passengers arriving almost 3-hours late.

✅ Trip Verified | Barcelona to Venice. I would never recommend this airline to anyone. There are hidden fees (55 euros per way) for improper check-in, the site is faulty preventing check-in, and the customer service is not helpful or understanding. Emails, due to poor design and overload of graphics go straight to the spam folder. The entire service is designed to nickel and dime customers, thus the company’s business model is about tricking customers and writing special terms to catch them unawares.