Ryanair

Not Verified | Malta to Sevilla. I gave it one star, but if I could give it zero I would. It is the first and last time I fly with them. When I got to the airport they did even open the desk until an hour before we boarded. I had to pay 55€ because I didn’t do the check in properly. When I try contacting them they charged me .56€ per minute and they never answer I was was on the phone for at least one hour. To continue my nightmare the flight was terrible, it was like a greyhound bus in the sky! The entire time people were walking and standing all over the plain it was a completely chaos.

Not Verified | Edinburgh to Stansted. My experience was terrible. Every possible hassle that I could think of arose. Couldnt check in attempted several times and finally was told checkin was closed. Also told flight had left before it was time. Had to find customer services at Edinburgh airport who was so helpful. She followed me through every hassle until i got my boarding pass. Took 2 whole hours to get through checkin and security. Had heard they were bad news but didnt expect them to be this bad. They really are what they say - cheapest airline, but I would add troublesome airline too. Special assistance did all they could to get me to the flight on time but she really had to get a move on. Got there just as they were boarding. Never ever again will I use Ryanair.

✅ Trip Verified | Barcelona to Berlin. My last Ryanair flight. Absolutely abysmal airline. They cancelled flights 2 weeks in a row and did not have next available flights for 2 consecutive days. Their chat personnel do not help at all by answering queries. There is a long waiting time and they are slow once on line. Their refund procedure takes 28 days, and further delay if they need anything more from your end. I never know if I will receive my refunds eventually and if I will ever reach a destination through Ryanair. I am a student and chose it to save costs but even at those low costs I will never book it again simply because of the delay and cancellation troubles, horrible customer care response and ridiculous refund policies.

✅ Trip Verified | Cologne to Manchester. About 100 minutes late leaving CGN this morning due to crewing issues. No information from ground staff regarding delay but nothing on Flightstats either. Once onboard all was as expected and was impressed by relief crew performance. The coffee was scalding hot this trip and as it should be and was probably the best drink I have had inflight in many years. I did not bother with food having already eaten at the airport. Overall very happy with the inflight experience.

✅ Trip Verified | Manchester to Cologne. A few minutes late departing Manchester but due to timetable padding arrived on time. Legroom was fine. Overall experience was very positive and much better than the last time I flew BA short haul within Europe. Service was fine, the only minus point was the coffee being lukewarm.

✅ Trip Verified | This was the worst experience I have ever had to deal with at an airport, they started to do check-in late and were extremely disorganized which caused the plane to be delayed an hour (to 11.30). We actually started to board at 11.45 and the plane was delayed once again delayed to 1.30, we weren’t reimbursed with food nor water for the flight that took 3x longer than it should have due to their mistake. It also caused us to miss our plane to Boston with a group of 4 of us over a grand of wasted tickets. Now my family and I have to wait in an airport for up to 10 hours for the next flight. We will never use Ryanair again and recommend no one else to either.

✅ Trip Verified | Berlin TXL to Palma de Mallorca. Flew Ryanair on behalf of Laudamotion TXL-PMI and return. Booked seats in advance so my boyfriend and I could sit together and checked-in online. Outbound flight: Had no problems during the flight, we were on time, landed a little earlier, flight attendants were friendly (I sometimes tend to get sick and at first I panicked a bit as there were no sick bags but when I asked an attendant she gave me one). Unfortunately the crew was very hard to understand when they announced something on the microphone, I never understood them as the quality was very poor. One thing I didn't like is that we had a group of drunk guys on board and the crew didn't told them to be more quiet, they even sold more beer. Everything else was as expected. Inbound flights: Fine as well, departing and arrived approx. 15 minutes later than scheduled but okay. The flight itself was a little rough but not Ryanair's fault. It was a flight in the late evening and I wanted to sleep a little but the crew bothered a bit as they always tried to sell something like scratch cards. Everything else fine. Seats on both flights were okay, we are both quite small (1,67m and 1,73m) and the leg room is enough for a short flight like this.

✅ Trip Verified | We were supposed to leave at 5 pm. Plane was delayed for about an hour. After boarding we got a notification that, due to the delay, we had to wait in line to leave. This was around 6 pm. Half an hour later we got an announcement that we had to wait longer because of bad weather. And one hour later the flight was cancelled. We couldn't leave the plane for about another 2 hours and sat there without anything to eat or drink. We directly went to the desk to book another flight, only option was Friday June 1st. The day we should arrive home. Or in two weeks. We asked them to check 6 different airports, but apparently no options available the next day. They told us we could file a claim and get our money back. We filed a complaint, it got declined because of bad weather. This is not true. If the plane had been there at scheduled time, we would have left without any problems at our scheduled time. A plane to Bari with flight number FR8723, left on its scheduled time at 5.25 pm. So this is just a very convenient excuse but not true at all.

✅ Trip Verified | Abysmal customer service. Flight being delayed 2hours 30minutes is one thing, their communication is another. We were made to wait over 30 minutes with no explanation, no way to sit on anything. The 'waiting zone' was outside, we could plainly see our plane was not there. Yet they herded the passengers into this tight corner, outside, no where to sit, no explanation. When I complained I only got a shrug. Awful, awful experience. Seats were uncomfortably small but that is to be expected from economy class.

✅ Trip Verified | . Rome to Paris. Be watchful of the air fare. Dont get trapped by the initial ticket amount. You may have to pay for so many extras that the cost may easily exceed double the basic cost. In spite of booking the seats, priority & cabin baggage. I missed out on the check in baggage for which i had to pay 80€. So be careful while booking the tickets.