Ryanair

✅ Trip Verified | Cologne Bonn to Copenhagen . When we got to the airport to get our boarding pass, was told that we have to pay 55 euros per person to check in which can usually be done on a kiosk in 2 minutes. Our family paid 165 euros in the end. Our wonderful Europe vacation ended right there. This is the first time I experienced this kind of business practice. Then later I found in the fine print section on the ticket saying airport check in fee is 50 euros. Very disappointed and will never fly Ryanair again.

✅ Trip Verified | Paphos to Stansted. More than 3 hours delay. Boarded on time, then informed about a delay and then sent back to the airport gate. We were put in another aircraft and we left after 3 hours. Arrived in London and waited for the baggage for more than 40 minutes to arrive at the belts. All the people from other Ryanair flights were piling up, waiting for the belt number announcement to reclaim their baggage. Most of them had been waiting for 30 minutes already. Ryanair did not give any information, just blamed Swissport! Also, there were 100s pieces of left luggage from the previous day in front of Ryanair's baggage information desk, adding to the total chaos! Total delay for me was 3h45', which costed me to miss all my evening. Ryanair sent through an email stating 2h54' delay. However, the official departure and arrival information, states 2h59' delay. Someone is not telling the truth. Compensation is given for 3h and more. Of course they want to avoid refunds to their customers even if they are actually entitled to 0 which does not make me or my family and friends confident and keen to travel with them again. They needed to treat their customers better if they wanted to keep them.

✅ Trip Verified | Booked a return flight from London Stansted to Pisa and from Pisa back to London STN. Stansted outbound was delayed for 2 hrs 30 mins. Currently, I am waiting for my flight to depart. It was supposed to depart an hour ago, however, there is still no information available. Do not fly with Ryanair. Avoid at all costs.

✅ Trip Verified | Bologna to Stansted. A truly dreadful experience with Ryanair. Just 15 minutes prior to take off, having checked in etc., flight was cancelled (along with a number of other Ryanair flights) because of heavy rain - funny thing was, every other airline was continuing to fly, there were no other cancellations. There were no Ryanair staff in the airport to help or advise - check-in was being handled by other (I presume airport) staff. So, because of the sudden number of Ryanair cancellations all happening at the same time, that meant there was something like 1000 people all queuing to speak to three, non-Ryanair, staff at the information desk. We managed to book flights on another Ryanair flight, 36 hours (and two expensive nights in a hotel) later.The one good thing? I don't work for Ryanair. I feel truly sorry fo the staff (when you can find them) - they try to be helpful, but they know they work for a bunch of cowboys who couldn't give a damn. I can come home and decide never to fly Ryanair again, Ryanair staff (poor souls) have to get out of bed every day and go back into work.

✅ Trip Verified | Venice to Frankfurt. 55euro fee to check in. I truly expected more from a European airline. Very disappointed and will look for an alternative before booking again. Sad that I had this experience as they are very affordable and offer great routes.

✅ Trip Verified | Athens to Stansted. Flying Ryanair is never a good experience, the question is "how bad will it be this time". As always, the remotest gates, no jet bridges, long queues, and during the flight, terrible seat comfort, an announcement every 3 minutes that "you can buy something" and many more. At least this time, the flight was not cancelled, was on time and staff was friendly.

✅ Trip Verified | . to NaplesWhat a shambles! After not being able to check in online 2 hours before departure as informed on the website, I requested help from the staff in the airport. However, I was still charged a whopping amount of 880 dkr as a "check-in charge". Being a frequent flyer I have never in my life had problems with checking in on a flight, and I'm appalled at Ryanair's scams. On top of that the flight was delayed considerably, of course with information being little to none. I am not surprised that the staff have called for strikes.

Not Verified | 2 hr delay at Pisa (including an hr in a hot, poorly air-conditioned plane), got to Stansted and there was no-one to open the plane doors (another 15mins) and then 1 hr 20 mins wait for our bags! Snacks trolley took an hr and 10 mins to reach us in row11 (not even half way down the plane!). Absolute shambles with the staff running up and down the plane to hand each other snacks as their trolley was insufficiently stacked!

✅ Trip Verified | Palma to Stansted. Absolute nightmare, disgraceful, painful and torturing travel. From the beginning of the trip, the flights were late, Staff at Palma airport was completely unprepared, shouting at people, being rude. We were asked to wait for the bus to get to the aircraft which took over 1 hour, under heat without being given any explanation or water. Then got inside the aircraft and had to wait again for ages before taking off - poor air conditioning. In Stansted, when we all thought the experience was over, there were 1,000 delayed passengers left stranded at baggage reclaim waiting for luggage for hours. Staff unprepared, rude and clueless. Overall? Was meant to be home at 19:00. Only got there at 00:00. Last time ever I flew with Ryanair. Never again.

✅ Trip Verified | We were flying from Thessaloniki to London Stansted airport on 15/07/2028. Not only there was a delay up to 1h and 40 minutes without even letting us know anything when we arrived and we missed our transfer there was no one at the customer service. The worst company. Unacceptable service and frequent delays (our forward flight was delayed as well)