Ryanair

Not Verified | I had a very unpleasant experience travelling with Ryanair from East Midlands to Warsaw Modlin. I had one small luggage (suitcase) with me. My ticket informed me of the luggage size regulations that my suitscase followed and also ticket said that I’m allowed to take one small luggage into the cabin. The gate lady came up to me and put a yellow band around my suitcase and it then went inside with the other luggage. After Landing at Modlin airport my suitcase came out with a broken lock and a broken zip, on top of that next the zip stitches holding the suitcase together were broken - it look like somebody was trying to get into the suitcase. I’m not impressed with the service.

✅ Trip Verified | Booked Frankfurt to Corfuusing the “Flexi Plus” option given I was connecting from overseas with a long haul flight with plenty of luggage. At the time of the purchase, the information page was indicating that the 20Kg baggage was indeed included. When I tried to check in at Frankfurt airport on 11/09/210 I was extremely surprised that I was asked to pay 50 Euros for the 20Kg allowance - the employees were referring to an ambiguous police change - which I cannot locate on your website. What I was able to find is that Ryanair removed the 20Kg allowance from the “Flexi Plus” however they still provide it for the “Plus”. However, at the time of my booking “Flexi Plus” was also eligible for 20Kg.

✅ Trip Verified | Stansted to Shannon. Very efficient flight. Despite the late take-off flight arrived on time. Cabin crew was very friendly, cheerful and in good humour which certainly made for a nice ambiance. The buy on board service was good, I had a lovely chocolate and cranberry cake with tea for 5 euros. Overall I was very pleased with this flight but I wish they had the lovely Ryanair cabin crew tie for sale!

✅ Trip Verified | 737 is uncomfortable and narrow plane to fly, with Ryanair's legroom a 2hr 20min flight was all I could handle. Cabin uncomfortably hot then cold. Smooth journey, cabin crew pleasant and rude, food and drink prices are absolutely ridiculous compared to other low cost airlines. Always try to avoid whenever possible. For what I've paid the price doesn't reflect for the seat quality and food drink prices. Would recommend only at the lowest price.

Not Verified | Athens to Berlin on 7th September. Das ganze Personal war unfreundlich, da fliegt man wirklich "gerne" in den Urlaub. Dies ist meine letzte Reise mit Ryanair und ich möchte jeden warnen, der daran denkt mit Ryanair zu fliegen. The whole staff was unfriendly , as you really "like to fly" on vacation. This is my last trip with Ryanair and I would like to warn everyone who is thinking of flying with Ryanair.

Not Verified | I booked a around trip from Barcelona to Malaga. This was a connection flight. We flew from New York to Barcelona via AA and then Barcelona to Malaga via Ryanair. I was going to my sister's wedding and almost missed the wedding because of Ryanair. Terrible service. Staff is rude and don't care about customers. I had to wait more than 2 hours on a line to just print out my boarding pass. I asked the agent to speed up the process because I would miss my flight and received a very rude answer that she did not care if I would miss my flight. They did not have enough people to take of the customers. Additionally, I was charged 60 euros just to print out the boarding pass. Their app does not work properly and I lost a long time trying to print out my boarding pass on the app.

✅ Trip Verified | I am flying again with them from Stansted to Rome but their website didn’t let me check in online and in the airport they charged me €55 to check in. Then the flight is delayed. This is my last travel with Ryanair and I would like to warn anyone who’s thinking of flying with Ryan air, you will be wasting your money, time and add extra stress to your life better pay a bit more with a different airline and have a pleasant journey.

✅ Trip Verified | Stansted to Brindisi. Another shameful, stressful flight by Ryanair. What's the point of getting into the airport on time if the flights are always delayed? But as always, no staff mentioned anything about it, we were queuing up for hours, and I arrived at the destination 3 hours later. Thank god I haven't got any more flights booked with Ryanair. Never again.

✅ Trip Verified | Milan to Sofia. Me and my 83 old mother were early at the check-in counter. All three employees were really slow with the check-in procedure of passengers. One of them left one hour before the flight, another one was speaking 20 minutes on the phone while passengers were waiting. We were the last ones to be served, the luggage label was available but the system shut down and we were the only ones not to be allowed to enter the plane. We had to pay 100 euros each for new tickets. Will not fly with Ryanair again, even if the tickets are for free.

✅ Trip Verified | Santiago de Compostela to Barcelona. This flight was cancelled, only alternative given to us was to fly 4 days later on the first flight from the company with the same route and with seats. As this was not an option, we asked for refund and bought flights for the next days with other company. Of course the price of these flights were astronomical but we had no alternative as we could not stay four days without flying back home. We put a claim on their site to ask for compensation for cancellation and the refund of the difference between their flight and the new flight we had bought. The answer is: not reimbursing the new flight as we opted for reimbursement of our tickets, and no compensation since the flight was 'cancelled unexpectedly'. This must be the most ridiculous motive to not compensate for cancellation. Other than that: Ground service obviously did not do their job as they did not offer an alternative route (except four days later) and should have offered a place to stay for the night (it was 23.30 when we left the airport). Value for money in this case is terrible: we were refund but somehow lost 10€ between paid and refund, had to buy new tickets from our own pocket at expensive rate. For other times I flew with the company I remember seat being just OK but colour scheme in the aircraft is just terrible to my eyes, blue and yellow plastic.