Ryanair

✅ Trip Verified | Stansted to Knock. Missed our flight due to the long queue at the service desk alone. Can’t understand the use of electronic boarding pass when they don’t have stalls where you can self drop off your baggage, unlike any other airlines. We were a family of five with a baby and we’re frequent flyers. No one assisted us - have to carry our luggage back. We were tired from walking a long way to the gate rushing at Stansted airport. Our sole check-in luggage was not refunded £25 pounds that we claimed back because we ended up flying another airline going to Ireland. Rude service desk even to the manager not hearing our side. Wouldn’t fly again. Please avoid them. I didn’t believe other people reviews but now I totally regret it. Just very poor service.

✅ Trip Verified | Barcelona to Cardiff. I have never experienced such a terrible flying experience than I did yesterday, 27th August with Ryanair. Firstly from having to pay €110 for not checking in online. Then greeted at the departure gates at 8:45am and not being allowed to board the plane as the “gates were closed”. We were then told to go to the Ryan Air office and when we asked where it was located we were simply told “downstairs”, no directions or help offered and we were expected to carry all of our luggage back to the very entrance of Barcelona airport. When we got there, there was quite a long queue for the Ryan Air desk. We were told that they couldn’t do anything for us as there were no flights available until the 31st of August which would have meant waiting 4 days due to a strike. Therefore we had to travel to another airport an hour away from there and board another flight with a different airline. We were not offered any compensation and I am disgusted with the service we received and it is safe to say that they have lost our custom as we will never use this airline again. Not only did we lose out on the money we payed for the original flight but also the money we had to pay for the check-in service also. Every member of staff we dealt with from this airline yesterday was extremely rude and all hold terrible customer service skills. Also we were held up by having to pay the check-in fee and issues with the facial recognition machines.

✅ Trip Verified | My husband and I attended a wedding in Tuscany and had bad experiences on both our outbound and return flights from Stansted to Pisa. Ryanair staff in both Stansted and Pisa, were extremely rude with multiple passengers complaining about a rude member of ground staff from our outbound flight from Stansted. Ryanair have a policy where you must to pay a £25 charge if you choose to bring a small roll on luggage for which there is ample room for and can be easily stored in the overhead locker on the aircraft. The £25 is due if you do not pay for ‘Priority boarding’ that allows you to carry on a small bag and roll on luggage for £8 ; for which there are only a limited number of spaces available and is almost always sold out. My husband was required to pay this fee and was also told by a member of staff, that he has been ignorant and had obviously ‘ignored’ his emails - which was not the case. If not there is the option to check in a 10kg case for the price of £20.40 each way. Which amounts to £40.80, for only a long weekend away. Apart from the extra costs that were not clear to me on the Ryanair website or app. As we were at Pisa airport and boarding the plane I was given a telling off from one of the Pisa Ryanair staff for trying to assist them as we were one of the last to board by attaching the luggage tag to my husbands small roll-on luggage after we had paid the £25 fee for it (that we would now have to wait for at the baggage carousel at London Stansted airport, despite finding out that there was more than enough room for it inside the overhead lockers when we boarded the plane) and repeatedly asked ‘Why, Why, Why?!’ I had possibly attached the tag to the bag, which is completely acceptable in the UK, to which I responded that ‘I was trying to help as I could see they were tight on time’ and told firmly ‘not to do it, that is not good and Why would you do that?’. We are disgusted by the way we have been treated by Ryanair staff and by all of the extra costs that were added. We were drawn to the airline due to the flights being the cheapest at the time, however would rather pay more for a professional, courteous service without the extra costs. After calculating these costs, e, this worked out as more expensive than other airlines that we did not book with due to the fact that Ryanair seemed cheaper. Please, do your research before booking with this airline and if you would like to be treated professionally and in a courteous manner and avoid paying for things that should be and are included with other airlines... then do not book with Ryanair. As they may advertise themselves as the low fares airline, but it adds up in extras!

✅ Trip Verified | I flew out with Jet2 the service was fantastic. I unfortunately flew back with Ryanair. We arrived at the airport 2 hours before departure and went to check in, the staff advised we had to check in online or we would be charged £55 per person. I checked correspondence from them via email and I cannot see this displayed. If this is the case then what is the point of them then making everyone queue up. I had a small gym sports bag but because it was an inch over the guideline I was then billed a further £25. Myself and half the aircraft were passed from desk to desk from rude and unhelpful staff. Finally when I was at the last stage of being sorted and my family were £320 down between us the woman on the desk decided to have a full blown gossip with her colleague and take over 15 minutes to sort our boarding passes, I had to ask her to hurry up as we were about the miss our flight! The aircraft had spare seats everywhere but they put me and my family across the whole plane and sat us alone even thought they could easily arranged us to be sat together. I paid £90 going out with Jet2 and ended up paying £275 for a one way flight home with Ryanair.

Not Verified | Bristol to Venice. I'm only attempting to complete the abysmal check-in process for the wife. I repeatedly get a 'Check-in timeout' and can't help suspect this is a Ryanair ploy to extract more money later.

✅ Trip Verified | Barcelona to Liverpool. Worst airline I have ever used, I flew to Barcelona with Jet2.com who were fantastic. On the way back I travelled with Ryanair who were terrible. They have introduced a baggage policy, which is a money making scheme, they’ll charge you for a small suitcase, should it have wheels, even if it meets the measurement criteria for cabin luggage. Other passengers had larger luggage but as they didn’t have wheels and they weren’t charged. This should be made clearer upon booking! Finally, they employ the rudest staff who were not at all helpful. I will never use them again

✅ Trip Verified | Stansted to Paphos. I don’t normally write reviews and didn’t think I would ever write a positive one about Ryanair. However I feel I should give credit where credit is due. Flight out to PFO from STN was smooth, on time, and it even felt like I had sufficient leg room (I’m 1.82m in height). We were worried about getting back to STN on the 24 Aug because of the pilot strike. But I have to say the return journey was good, left a little late due to congestion of airspace but similar experience on the flight back, smooth running. So as I say credit where credits due.

Not Verified | Warsaw to Stockholm Skavsta. We had an average flight on Ryanair. Very cheap ticket. As for a cheap airline, the staff didn’t care and they were sitting on their seats and doing nothing. Legroom wasn’t that bad. If you don’t want to overpay, Ryanair is good for you, but it would be impossible to last on Ryanair on a 5 hour flight. Travel with them only on maximum 3 hour flights.

✅ Trip Verified | Alicante to Liverpool. Awful experience at the airport, queued for the full 2 hours at the airport. Passports checked 3 times. No time for a coffee never mind breakfast. Get your act together Ryanair!

✅ Trip Verified | Barcelona to Edinburgh. An airline which ends up costing more than everyone else by the time you add the extras on. Purposely splits parties up unless you pay extra to choose seats. Staff look a mess, rude and unprofessional.