"I'll bring your change later"
Veronica Birley (United Kingdom)
Nuremberg to London Stansted. Watch out for "I'll bring your change later" scam. This is the second time recently that a Ryanair steward has claimed not to have any change when selling me food and/or drink. He promised to bring it once he got some change, and I reminded him a few times, but still he didn't. The first time this happened to me, I was obliged to let it go. The second time, yesterday, I went and found my steward just before we started landing and asked him to go now and get me my change. He blushed, and did so. It wasn't much, one euro, but each euro pocketed is a euro stolen - from Ryanair, from me the passenger - oh and a percentage from the taxman too. But right in front of your seat there is a notice, saying that every sale will be accompanied by a receipt. I didn't get one - or think to ask for it. That's how they get away with it. Always demand your receipt on RyanAir, even if it's only for a couple of quid.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | NUE to STN |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"everything went smooth"
D Freitas (Portugal)
Lisbon to Hamburg. First time using Ryanair and everything went smooth. However the seats were quite old, as the aircraft indeed seem to be too. The legroom is reasonable but not enough to be comfortable. The crew was friendly. It left and arrived on time. The price was pretty cheap too. I don't like the fact that it is only possible to check in online one week prior to departure and that it doesn't exist the traditional bag in the back of the seat in front of you.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LIS to HAM |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Ryanair are getting better"
5 reviews Szymon Opaliński (Spain)
This was my second time with Ryanair and I was positively surprised. First flight on time, no problems, aircraft clean and very basic but good service. Crew were friendly. Return flight was delayed because of a mechanical issue but we were boarding the plane just 45 minutes later. We arrived 20 minutes delayed in Barcelona. Again good service, clean aircraft and friendly crew. Ryanair are getting better.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | BCN to STN |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"consider flying with Ryanair again"
M Bertram (Australia)
Ryanair from Cologne to Warsaw. We departed and arrived early which was great. The seats weren't particularly comfortable but you get what you pay for I suppose. I was glad that our flight was only 90 mins as even I found the leg room quite small (and I have very short legs). We had no problems stowing our luggage in the overhead lockers (which we had carefully measured to ensure it was the correct size after reading too many horror stories of people with oversize cabin baggage). The flight attendants were friendly. We hadn't realised we needed to have our boarding passes stamped by a visa check person at the Ryanair desk before security (it was on the ticket but we just hadn't read it). We were lucky that the staff at the gate kindly offered to do the visa check for us instead. Considering the cost of the flights I would consider flying with Ryanair again but only for very short trips.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | CGN to WAW |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"rude and incompetent air hostess"
L Troy (Ireland)
Generally I don't expect much from Ryanair. However, when travelling on a flight from Cork to Stansted London last week, I came across the most disinterested, rude and incompetent air hostess I've ever had the displeasure of witnessing. Not only did she not greet anyone, she was rolling her eyes throughout the safety demonstration she was performing - the only thing she was demonstrating was how bored she was! However, the cherry on top was that she broke a bag! She broke the handle off a bag when closing the over head bin, picked it up from the floor and shoved it back in beside the bag as if nothing had happened! I was outraged and I wasn't the only one. So what is the procedure when a member of staff breaks a passengers suitcase? Hide the evidence and hope nobody notices? The only brief moment this woman cracked a smile was when everyone was getting off the plane and she was glad to see the back of them. So unprofessional, to say the least!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | ORK to STN |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"priority boarding crowded"
19 reviews Steve Siauw (Japan)
MAD to Palermo with Ryanair. Seasonal summer flight. Many people bought priority boarding service making priority boarding as crowded as normal boarding. Plane was delayed for 30 minutes, but somehow arrived only 15 minutes late. Baggage was delivered fast. No complaint on this low-cost carrier.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | MAD to PMO |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"continue flying with Ryanair"
Carlos Moreno (Belgium)
I started avoiding Ryanair scared of the way they used to behave with passengers but I increased the number of flights and it is worth it regarding cost and time. Last friday our flight was diverted to Bilbao because of the weather, and Ryanair set up buses to Santander and sent an email apology for the route change. I will continue flying with Ryanair if things keep at least at this level.
Aircraft | Boeing 737 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | CRL to SDR |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"plane was clean"
Tim Nicholson (United Kingdom)
Flew Ryanair from East Midlands to Dublin. For £25 for a day return and both flights early I am not sure if there is anything negative to say. The plane was clean, it was cramped but only took 45 minutes. Both flights were smooth. Enjoyed seeing a friend in Dublin, did some shopping all made possibly by budget carrier. For paying next to nothing and having both flights early I thought it was very good.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | EMA to DUB |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
Ryanair customer review
Conny Anderton (Belgium)
Tried to check in online for flight from Brussels to Barcelona but it kept trying to charge for seat assignments, we feel these add on charges after purchasing tickets is a "bait and switch" tactic to sell tickets. Therefore we decided to check in at the airport. The clerk at Ryanair was not helpful and told us we had to check in at another counter managed by SwissAir. We were there almost 2 hours ahead so when we went to check in we were told that there is an extra fee for checking in within two hours of flight. €45 per person. We were shocked that there was this sort of fee enough so that we will never use Ryanair again. The service was mediocre on the flight, the seats had little leg room (good thing we are not large people). Luckily the flight was short.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | BRU to BCN |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin crews extremely nice"
Vojko Gorjanc (Slovenia)
Several leisure flights in last year from two Italian airports (Venice Treviso and Trieste). After several bad experiences with Alitalia switched to Ryanair. All flights on time (most of them with early arrivals) and great airport service, especially in Treviso. With the new approach, much more passenger friendly attitude when it comes to the cabin luggage and assigned seats they really made a huge change. A bit worried before the last flight from Treviso to Tenerife South due to 4+ hour duration of the flight, however also this flight better than with traditional carriers. On time, both cabin crews extremely nice, even the seating not bad, mostly due to non-reclining seats. Good job.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | TSF to TFS |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |