Ryanair

We were contacted by Ryanair at 1am with news that our flight from Alicante to Birmingham was cancelled due to French Air Controller strike. Despite given a helpline number we were unable to get through. The information at the airport was poor. A queue of about 100 people with 2 people on the desk. People had been in the queue for over 3 hours. Seats were not available for at least 6 days. On our return, information and support from the helpline was very poor . We won't be flying Ryanair again.

✅ Verified Review | Cork to Malaga with Ryanair. Our journey started at check in desk in Cork we had booked priority with Ryanair but we still needed to queue up with the other passengers considering there was only one desk open. We then went through security which was surprisingly empty and staff there were friendly. There was a fifteen minute delay that was understandable when we got to the gate we boarded with priority but once we boarded the aircraft it looked like a rubbish tip. There was rubbish under all the seats which was all the litter from the inbound flight. I expect the aircraft to be clean and tidy for the next departure. Once the aircraft was airborne the cabin crew came around with the food I ordered a breakfast, and it was awful.

This was the return leg of our flight after our day trip to Copenhagen. I like that they don't hang around, when boarding the plane it is very quick. My seat for this journey was a window seat, 10F by the engine. As with the trip out, the service onboard was good and staff friendly. I didn't eat on this trip just water, so can't comment on the food. We arrived back in Luton only 5 minutes late, but missed our bus home due to immigration delays. Overall for what we paid for these flights we were both happy with the plane the service and the trip.

Dublin - Berlin Schönefeld - Dublin with Ryanair. Very impressed with their new-found improved customer service experience. Smiling, attentive, engaging and happy to serve customers and deal with their queries and requests. Travelling with a sick passenger on return, the flight attendant was extremely helpful, concerned and reassuring. Baggage rules are now relaxed and gate staff were very willing to check in bags for people who wished to. I've been quite reluctant to fly with them in the past but this reticence has now been put to bed and would be more than happy to fly with them again. One point lost due to crammed waiting area at Schönefeld.

Flew Edinburgh to Brussels. This airline's business model is essentially, "as long as it's cheap, they will buy it, no matter how badly we treat them". If you find a really cheap flight with Ryanair, go for it, but just beware that if you try to change anything their customer services will not be helpful in any way or polite. The gates they get are always on the edges of the airport and they do not give you water on the plane if you ask for it. You have to buy bottled water. Every other airline I have flown gives you a cup of water. You will be charged for anything extra and it isn't cheap for the extra stuff (which includes suitcases). If you need to take suitcases, just take easyjet or another not budget airline. It might end up only being slightly more expensive and you will actually get treated well.

Flew Birmingham to Dublin with Ryanair, have never been on one of these flights that hasn't been at least 90% full, this time around 50% as extra flights had been laid on for Cheltenham and this was one of the flights going back to Dublin near empty which made for a very relaxing experience. I fly this route several times a month and usually default to Aer Lingus as they can be cheaper if planned and booked in advance. This time fares on both airlines were exorbitant thanks to St Patrick's Day and the Cheltenham Festival and Ryanair came out cheaper. Brand new 737 with new interior and the very pleasant staff resplendent in their new uniforms. After a very stressful journey to the airport it was lovely to be greeted by such friendly staff, relaxing interior, comfortable seat (I had paid for exit seat for extra leg room so can't comment on the regular seats) and lovely relaxing music. It all felt surreal because our go-to response to anything Ryanair has usually always been negative but this looks like it's set to change. A few years ago, when I had taken my first Ryanair flight in many years I actually laughed at the state of the garish interior but not any more. Why ever did Ryanair not make these changes years ago, I imagine they are going to elicit quite the competitive response from competitors and not just from the no-frills market either. One comment I would always have to make about Ryanair is that although they can be categorised as 'no frills', the same can't be said about being a 'low fares' airline as some of the fares, particularly on this busy route can sometimes resemble long-haul fares. Apart from that, well done Ryanair and please keep up the relaxing music on boarding and disembarkation which is a really nice touch.

Prague to Stansted. Since the change of the baggage policy it's actually been great to travel with this airline. Onboard meals and drinks are an ok price and the meals are warm and. Boarding was not a problem. The only slight negative is that it's a considerable walk to the gate because they have their own wing of the airport so be sure to plan time for this. Onboard entertainment would have been nice considering this was a 2-hour flight but I can live without it.

Faultless for the EUR34 paid for a return day trip to London. Smooth security clearance and boarding at Bratislava in the early morning, on-time departure and early arrival. Enjoyed a decent coffee for EUR3. Comfortable it is not, but bearable for 2 hours, yes. Return flight boarded, departed and landed early. A couple of rows free at the back of the aircraft and managed to stretch out. I sense their "Always getting better" programme results are filtering down and no longer have the same fear/dread about flying Ryanair. Very good value for money and even looking forward to next flight.

Nuremberg to London Stansted. Watch out for "I'll bring your change later" scam. This is the second time recently that a Ryanair steward has claimed not to have any change when selling me food and/or drink. He promised to bring it once he got some change, and I reminded him a few times, but still he didn't. The first time this happened to me, I was obliged to let it go. The second time, yesterday, I went and found my steward just before we started landing and asked him to go now and get me my change. He blushed, and did so. It wasn't much, one euro, but each euro pocketed is a euro stolen - from Ryanair, from me the passenger - oh and a percentage from the taxman too. But right in front of your seat there is a notice, saying that every sale will be accompanied by a receipt. I didn't get one - or think to ask for it. That's how they get away with it. Always demand your receipt on RyanAir, even if it's only for a couple of quid.

Lisbon to Hamburg. First time using Ryanair and everything went smooth. However the seats were quite old, as the aircraft indeed seem to be too. The legroom is reasonable but not enough to be comfortable. The crew was friendly. It left and arrived on time. The price was pretty cheap too. I don't like the fact that it is only possible to check in online one week prior to departure and that it doesn't exist the traditional bag in the back of the seat in front of you.