Ryanair

My wife and I flew Ryanair from Athens to Santorini in a Boeing 737-800. The flight was full for this 30 minute hop. Left and arrived on time. We only had hand luggage and made no purchases. Having not used Ryanair for many years this was our fifth flight in the last 6 months. Having no recline on the seats and allocated seating has made for a more enjoyable journey.

Worst possible flight for not so "cheap" price Since we needed a Visa to travel to Spain their mobile app to check-in online did not work for us. So from Edinburgh to Barcelona I printed my boarding pass and asked them what should we do on our way back since the app did not work and we may not have access to a printer on our way back, They said since the app did not work for us it would be ok and they will print a boarding pass for us free of charge at Barcelona. Of course they didn't and charged us 30 euros for a piece of paper. They don't have a decent customer service even for payment and we had to stay in a long queue for nearly an hour. They claim to be cheap but I don't consider £300 per person for 1:30 hrs flight "cheap". Anyways I will avoid them if I can.

Ryanair flight, FR2773, Fes Morocco to London Stansted. Very similar to the outbound, a no hassle flight experience. Fes airport is a mess but that's nothing to do with Ryanair. Excellent priority boarding, plenty of room for bags in the overhead and front row seats. Departed slightly early from Fes but arrived half an hour early into Stsnsted. Flight crew very good and attentive. Seats OK for the roughly three hour flight front row are narrow though because of the trays in the arm rest but that offset by the monumental leg room available in 1A. Superb experience.

Ryanair flight FR2772, London Stansted to Fes Morocco. Priority boarding worked, first on first off. Aircraft was clean and tidy, crew efficient. Had front row seat so acres of leg room, OK so it's not the widest of seats and the tray table is in the arm rest but it's fine enough for a three hour flight and I'm 6' plus tall too. Aircraft departed on time from Stansted and arrived early into Fes. What more do you really need to make it a good experience.

We travelled from Billund to Palma de Mallorca with Ryanair as they were the cheapest at the time. Plane was on time, arrived before estimated arrival, baggage was a bit late in Palma, but I don't think the airline has anything to do with that. Seats were good, but couldn't recline. Legroom was mediocre at best. Staff was nice and helpful. The food onboard were really fat and of poor quality. Excellent value for money.

A month before departure of our Ryanair Brussels to Alicante flights we wanted to remove 2 bagages from the reservation (2 bikes, 120€ each). Simply not possible. When Ryanair were asked for a reason, their customer service replied: 'that does not matter'. Cancelling flights is also not an option: loss of all money. See attachment for this chat with Ryanair customer service

East Midlands to Malaga with Ryanair. Boarded aircraft on time. Then told due to high winds we were unable to take off. This was not a problem as there is nothing you can do about the weather. About 2 hours later we were still on the aircraft - told they will contact Ryanair and get back to us in 20 minutes - this became an hour later. Told we would be disembarking and hopefully depart later when the wind had died down. A further hour later we were still waiting for ground crew to take us into the terminal building - not enough staff on duty. Finally told ok to take off so we departed after 4 hours sitting on the aircraft. After 2 or 3 hours (depending upon miles of flight) one is entitled to refreshments, phone calls and emails. This is obviously not able to happen on board the aircraft, so Ryanair leave you there so they do not have to pay out for anything. After this delay everyone was obviously hungry, so Ryanair made a fortune on inflight food and beverage sales.

I flew Ryanair from Manchester to Dublin return. We pre booked seats and checked in online and no issues. We only took hand luggage and made sure we got to the gate early and my hand luggage wasn't taken. I am quite a nervous flyer and having never travelled with Ryanair before. From the start they looked after us and on return to Manchester we flew through the storm and had a lot of turbulence and a very bumpy landing - the crew constantly made sure we were all ok. I would definitely fly with Ryanair again.

We prepaid for 20 kg of baggage as well as seat selection. The check in process in Marrakech was pretty straightforward and quick. We did have to walk on the tarmac both in Marrakech and Sevilla. Flight attendants were courteous and smiled. Granted there are no inflight entertainment or free food, nor inflight magazines. But the flight arrived on time with no fan fare. And there was plenty of legroom for us. They offered a charity scratch card raffle ticket for 2 euros. For a short 1 hour flight, Ryanair fit the bill.

Ryanair flight was on-time and arrived slightly early into Lanzarote from Leeds. Cabin crew were just downright miserable and didn't look to be enjoying their jobs. All were foreign and very difficult to understand, same for the flight crew. I wouldn't like to think what they would have been like if we were depending on them in the case of an on-board emergency. Seats were a bit uncomfortable for a 4.5 hour flight but, that's acceptable for the low price we paid. Priority boarding is well worth the extra if you are taking a hand-luggage size suitcase on board to make sure that there is space available in the overhead lockers.