Ryanair

✅ Trip Verified | Really disappointed about all the supplements you have to pay after buying the ticket. The new rules about not having the right to bring your hand luggage with you on the plane (small purse + small hand luggage as typical) is absurd. Now you have to pay to be sure not to get it in the hold. In my case, I had another flight to catch so I needed to have my hand luggage with me which forced me to pay the extra price. Furthermore, we are two travelling, and when I made the checkin online the system gave us two seats far away from each other. Next option was; "You are sitting apart, do you want to sit next to each other?" Click yes, and an extra supplement is charged to change one of the seats to be next to the other one. Why just not put them together from the first moment if two normal seats are actually available??

✅ Trip Verified | I always fly with the same cabin luggage. On my flight back home from Dublin to Kaunas, my luggage was recognised as too large and I had to pay €50 for it. Lady who took my luggage was really rude, did not explain anything properly, was talking in an inappropriate manner. I felt very stressed and upset afterwards and I am very disappointed in the overall customer service of your airlines.

✅ Trip Verified | Three flights with Ryanair during my trip to Sicily, Rome Fuimicino to Catania and a week later, Palermo to Vilnius via Bergamo (self-connection). All in all, a great impression. All three flights arrived in time, very quick and efficient boarding and disembarkment, modern aircraft, quite comfortable seats, courteous cabin crews. Also, it's really great that they abolished the visa check requirement for Schengen flights for non-EU passport holders. All flights were completely booked but this didn't cause any problems. The only minor drawback is - a lot of advertisements during the flight. Generally, it was an amazing experience, especially for a low-cost carrier. I'm very grateful to Ryanair for possibility of getting almost to any country of Europe with very low fares.

✅ Trip Verified | Barcelona to Venice. I bought a Priority Plus ticket and it cost about 40 Euro, especially when I realised that I could get a lower price with separate add-ons. The seat is fair in terms of the space and the food is of an average price. The staff was friendly and the flight was just in time.

✅ Trip Verified | Leeds to Faro. After the pilot/holiday fiasco I’ve not found communicating with Ryanair easy. I was required to travel from Leeds rather than Newcastle. I paid for petrol, parking and underwent major stress in the process. Ryanair emailed me beginning of do December telling me they get back in due course but still no correspondence yet. They credited me with £700+ and were quick enough to retract that mistake they had made. I’ve now been calling them for 25mins+ which they said would take 12 mins.

✅ Trip Verified | Flying from Edinburgh to Rome on 17 January. They allocated different seats to me and my friends, all tickets being bought by me at the same time. So different corners of the plane just because we didn't pre-buy the seats! I have never ever met this kind of thing.

✅ Trip Verified | Zaragoza to Stansted. I checked in at Zaragoza airport a Samsonite suitcase and when I collected it at London airport it was badly damaged and unusable. I approached the Ryanair staff at the airport to make a complaint about it and a woman said to me that I had to make a complaint on the website because it was a bag older than 5 years. I insisted and she refused to acknowledge my complaint. Unbelievably, after making the complaint on their website they have come back to me with a letter that says: "For the purpose of a claim under 15.1.2, acceptance of Checked Baggage by the bearer of the Baggage Identification Tag, without complaint at the time of delivery, is prima facie evidence that it has been delivered in good condition and in accordance with the contract of carriage." My suitcase could have lasted for at least another 5 years if it hadn't beenfor Ryanair, but what I really find annoying is the way the staff conned me into not being able to make a complaint immediately.

✅ Trip Verified | Manchester to Malaga. Probably the worst experience I’ve had flying with Ryanair. Staff very rude, unhelpful and miserable. I understand that they are very busy but manners take nothing considering they are the first people you encounter when starting your holiday. Also found it very disappointing that they could offer very little in flight snacks.

✅ Trip Verified | Stansted to Brindisi. Since more or less 6 months Ryanair say that if you want to have your baggage with you, you must a priority fee. This fee suppose to allow you to pass for first At the moment that you show your ticket. In the flight that I took yesterday this didn't happened, many people without priority passed before of me and this is something really unacceptable, doesnt make sense to pay something if after you cant have the service that you are paying for, i know for sure 2 people that passed before me and that are been relocated to the priority, even if they dont have it, and i guess that someone else is passed as well. Very very disappointed.

✅ Trip Verified | I am disgusted at the amount I had to pay because I forgot to check in online. My round trip flight from Dublin to Glasgow was only $45 but it was another $40 checking in my bags. You’d think they’d offer free return bag check in considering it was round trip. When I got to the airport this morning they charged me 90£ because I forgot to check in online (50£) and to recheck my bags (40£) in to return to Dublin. I checked my bank account and it was $122. That’s an absolutely ridiculous amount just to “check in.” I will never be flying with Ryanair again.