Ryanair

❎ Not Verified | Madrid to Marrakesh. Ryanair, while servicing its customers with prices that are reasonable for flights in nearby countries (such as in my case, when visiting Spain, and flying to Morocco), knows nothing about customer satisfaction or conflict resolution. Aside from experiencing technical difficulties upon departing to Morocco when trying to check-in, my flight prior to and when boarding was equal, and my experience incredibly poor. The flight was announced to be delayed only 30 minutes, when the plane really landed over 2 hours later than scheduled. This caused for me to be stranded at the airport late in the night, as I arranged with my hotel to be picked up from the Marrakesh (RAK) airport, making me feel very unsafe. During the flight, one of the male flight attendants was being very flirtatiously aggressive with two women traveling together that I was sitting next to on the plane. Every time, in passing, the male flight attendant would take the opportunity to engage in unprofessional behavior with one girl in particular. At one point, the two exchanged phone numbers and planned to meet after the flight landed in Marrakesh (RAK), and this event caught the attention of other passengers on the flight. Also, en route, many of the passengers that were traveling in groups were kneeling in the seats, and talking to friends that were sitting behind them. This happened in multiple groups and was never addressed by airline staff. My experience with Ryanair has been frustrating and communicated very clearly to those working with Ryanair, three times. Unfortunately, it seems that Ryanair is a company that knows its own rules and regulations very well, and if you do not (as a passenger), you are considered unfortunate and will only receive a mere apology for any uneventful experience had with the airline. Paying a small amount more for another airline is much advised.

✅ Trip Verified | Flew from Oslo to London Stansted. Worst airlines ever! We have to buy Priority boarding to have cabin baggage with us and still had to wait in a long queue. All people were buying Priority and the cabin was full of luggage! Ryanair have just found out how to make money from it. Also, the seats! Me and my husband were sitting on different sides of the plane, both alone in the rows! This is a joke. If we want to sit together - pay more money again! Moreover, the flight was delayed for an hour and we were stuck inside the plane. I will never fly with Ryanair again!

✅ Trip Verified | Surely the world's worst airline. A budget airline that has so many hidden fees - it's not so budget. And the service is awful. You now have to book priority booking in order to guarantee a backpack and a small handbag (it's just a way to scare you into paying more money). You can't check in your return trip without paying extra for early check in. This wouldn't be a problem if they provided digital/mobile boarding passes. They don't - as usually when you are travelling you are not taking a flipping printer with you, you have then pay extra in order to print your boarding pass in advance. Completely unnecessary/archaic and incredibly poor service. Also, think of the trees people. They are so useless they rig the time of flight knowing that they will run late but somehow magically be "on time". Planes are shabby. Fine for budget airline - but as I said, it's no so budget with so many hidden fees.

✅ Trip Verified | Bag drop at Glasgow Airport was very quiet as I have experienced in the past, with just one agent on duty who double checked the weight of my bags as they were on the weight limit, and processed them efficiently. Usual long walk at GLA to the gate, this time on the main International Pier. Priority Boarding was enforced by the gate staff, who were keeping the queue well organised and started to board on time. On board, warm welcome by the male cabin crew member at the rear door and the cabin crew seemed to be on hand to help the last minute boarders who didn't want to be separated from their hand luggage. Very standard level of service on board, goods sold efficiently and the usual Ryanair announcements made. No word from the flight deck at all which was strange. The crew slightly irritated me talking loudly in the rear galley (I was in the second from rear seat) but one of them was lamenting the fact she had a "loud voice" so I don't think this was deliberately rude! The flight landed early and buses were in place very quickly to allow us to disembark. Smooth, no nonsense flight which will maintain Ryanair as my airline of choice on this route.

✅ Trip Verified | Berlin to Bucharest. They were late and the staff was agitated because of it. They boarded priority travellers first without checking their tickets, so that half of the travellers profited and skipped the line without having the right to do so. We didn't want to ruin our evening, so we didn't object, we just wanted to get home smoothly. After boarding the aircraft and after having found a small space in the cabin storage compartment to store our coats, two late passengers arrived, each of them carrying a rather large suitcase. Without saying anything, the flight attendant took our coats out of the storage compartment from above our heads and into my wife's lap. She then pushed one of the suitcases inside and left. No explanation, no intention of helping us store our coats somewhere else. My wife stood up and tried to store the coats somewhere else. This got the staff angry, because they were keen on making up lost time and wanted to depart as soon as possible. They started shouting through the microphone, urging everybody to take their seats and saying that taking your seat is really easy to do. Not only were we denied our minimal confort, decency and respect, but they were now also offending us in public. When I asked them, during the flight, if their attitude seemed normal to them, they started shouting again and they immediately joined the one I was adressing as to create pressure and intimidate us. It was unbelievably rude and hostile.

✅ Trip Verified | I booked Ryanair more through hope than expectation to fly from Madrid to Birmingham, I preferred to fly with Iberia Express but they fly on days not compatible with our schedule. A few days before we were due to fly there was the threat of Ryanair going on strike on the day of our flight 20th Dec, which had me regretting my choice however it was averted and our scheduled flight was unaffected. The flight itself was as good as can be expected. The cabin crew especially 1 young woman was friendly and welcoming. As there were several empty seats at the front they allowed passengers to use those seats. The plane took off more or less on time and arrived to Birmingham on schedule. 1 thing I will say about the priority boarding is, it's worth the extra money, it allows you and your partner/family sit together and gives some order to boarding having 2 lanes, I remember when it was 1 queue of boarding it was chaotic and seemed much longer to board.

✅ Trip Verified | Gdansk to Stansted. Arrived on time, checked in, got on board on time and then captain said we will have at least 1 hour delay due to restriction from traffic controllers, and then delay even more. Got ticket with like priority boarding and insurance, I have to say this plane are very bottom line, compare to others, and then wait without any proper answer. I decided to give Ryanair another chance, but looks like they arent reliable.

✅ Trip Verified | Flew Knock to Athens via Stansted. I had a "Priority " ticket". Even though I flew all the way with Ryanair I had to purchase two separate tickets and therefore had to check in twice. Once in Knock and again in Stansted. We were an hour late leaving Knock, no apologies or explanation. My flight to Athens was for 6.10pm but I wasn't allowed to go to the departure lounge until check in opened and had to hang around the arrival hall for three hours. One coffee shop and a fast food joint, nowhere to sit. Finally get to check in and there aren't any employees! In the check in area, 10 out of 20 weigh stations weren't working and when I found one that worked it was after three attempts. There was one lady outside the check in counter and her job was to tell you to lift your case into the conveyor belt and scan the boarding pass. Didn't offer to help anyone. I checked in one case and had one carry-on and a small bag. The carry on was fine from Knock to Stansted but was not acceptable Stansted to Athens! This I learned while boarding so my carry on went into the cargo. I didn't have time to open it to get some items that I wanted to "carry-on". Flight was supposed to leave at 6.10pm. They called us to the gate at 5.25pm and we stood there until 6.35pm, finally told to proceed, got stuck on the stairs 15 minutes and to add insult to injury another 10 minutes in freezing temperatures at the bottom of the steps attached to the aircraft. We eventually left at 7.10pm, an hour late. Again, no apologies or explanations. Of course I was delayed in Athens because I had to wait for two bags instead of one! I will never fly with them again unless it's absolutely necessary.

✅ Trip Verified | Bratislava to Stansted via Aalborg. That Ryanair is low fare is well known and so I did expect not to have much space on the plane and that I was able to take one bag into the cabin if lucky. When I was already sitting on the plane from Bratislava to Stansted I received my e-mail that my flight from Stansted to Aalborg was canceled and I could not get off the plane to Stansted because it was too late. In Stansted, I was told that I have to wait 26 hours for a next flight and I had a right to have a refund and at least a hotel room where to stay till the next day. After waiting for 7 hours at the customer service I was told to wait for extra 2 hours just so they will check if there is any hotel room available. After another 3 hours they told me at the customer service that they don't know anything about a hotel room and that they will give me a standby ticket to Billund and I can try to catch it, because in that time I had less than an hour and there have been more standby tickets and they took just limited amount of them. It was hell, but after problems at the airport check-in and running for life (and plane) I got there. I arrived in Billund at late night and I had to travel to Aalborg by buses until the morning. I asked for refunds and they told me that I will receive them within 10 working days. That was in September 2017. I did not receive anything and I tried to contact them multiple times but either I was ignored completely or they just wrote me that they forwarded my e-mails and complains to different departments. In December 2017 I finally was able to contact them and account department of Ryanair wrote me that I will have my refunds on my account within 28 days. 28 working days passed and I haven't seen a penny. Honestly, I would not recommend using this airline no matter what. If you have a chance to use a different airline or transport please do. If you have a problem they are sending your messages from one department to another or they just ignore it saying that they have a lot to solve and its not only their online service but customer service at the airport and cabin staff as well.

✅ Trip Verified | Really disappointed about all the supplements you have to pay after buying the ticket. The new rules about not having the right to bring your hand luggage with you on the plane (small purse + small hand luggage as typical) is absurd. Now you have to pay to be sure not to get it in the hold. In my case, I had another flight to catch so I needed to have my hand luggage with me which forced me to pay the extra price. Furthermore, we are two travelling, and when I made the checkin online the system gave us two seats far away from each other. Next option was; "You are sitting apart, do you want to sit next to each other?" Click yes, and an extra supplement is charged to change one of the seats to be next to the other one. Why just not put them together from the first moment if two normal seats are actually available??