Rex Airlines

✅ Trip Verified | I am flying to Adelaide today for my dads 91st birthday. Last week I tripped over and broke my left wrist in 2 places. So it was with some trepidation that i took this flight…but it has been the most fantastic experience. Darren assisted me right away to book in, helped me with my case and upgraded me to business class due to my injuries. Darren was so kind and caring! Amazing value and excellent customer service.

✅ Trip Verified | Excellent airline to fly, very family friendly, great in-flight complimentary service and staff are very friendly and willing to help. On par with Qantas and very well priced. Will always fly Rex.

✅ Trip Verified | Julie from the customer service team was excellent in assisting us to change a flight at pretty short notice. I can't imagine how hammered airlines must be at the moment, and she was calm, helpful, and even called back when the call dropped out! Fabulous service.

✅ Trip Verified | I booked a flight online through an agency for a return flight to Adelaide from Melbourne. The conference I was in ran late and I missed my return flight. I rang the support help line and the rude supervisor informed me the ticket had been cancelled with no chance of getting me on another flight, or a refund. She was totally rude and unwilling to help me. I had to book on another airline at my expense to get home. Will never recommend this mob to anyone, they should stick to regional flights and not try to mix it with the professional carriers in domestic flights. They should also try employing polite reasonable supervisors with customer service in mind. I rang them and spoke to a service person, who went and asked her supervisor who refused to transfer me onto another flight, but just cancelled my ticket with no refund. Disgraceful

✅ Trip Verified | Overall very pleasant and enjoyable flight, especially for the price point. (That basically places it directly against budget carriers like Jetstar and they are just in completely different leagues). The Rex domestic 737 fleets, as you may know already uses previous Virgin Australia planes, and the interior is essentially Virgin themed (Virgin colored head rests, bulkhead covers). Which don't get me wrong, it isn't a bag thing at all. This means at a budget rex price you get to enjoy full service carrier class legroom (same legroom ad Virgin Australia) and everything. There are also snacks provided during the flight (again, something you don't see often at this price point) along with a complimentary drink. Boarding is done via jetbridges for the front section of the airplane and stairs for the back section, to speed up turnover times. Overall, an excellent option that definitely introduces fresh competition to the other carriers serving this short Melbourne-Sydney route!

✅ Trip Verified | I booked the wrong way instead of MEL-SYD-MEL booked SYD-MEL-SYD same dates. Once I found the error, called 131713 and informed the same within 48 hours of purchasing the 6 tickets under single booking. This is 3 weeks before the flight. This girl charged $66 for each passenger although all six under single booking. Return flight cost $77 but 2 minutes route change cost additional $66 per passenger. Very unhappy and will not travel again with Rex.

✅ Trip Verified | Friendly customer service. Complementary snack and hot drinks were offered on board. Very reasonably priced - my fare included checked in luggage up to 23kg. Plane was on time Highly recommend this company.

✅ Trip Verified | I took advantage of incredible airfares for a short trip to Sydney and can't fault my flights. From check-in to the Cabin crew especially Andy and all ground crew I interacted with everything was spot on. For a short flight they certainly delivered and I experienced the same on my return flight to Melbourne. It's about time Australia had such a friendly and service oriented airline.