"I’ll never fly with them again"
R Casey (Australia)
✅ Trip Verified | I boarded my flight in the morning 9.30 am for Regional Express heading to Melbourne. Plane was full we were on the runaway and the Pilot announced an issue with the engine. We had to wait on board for half n hour and then they announced we all had to get off the aircraft. We were waiting 2hrs and then told we have to keep waiting and then we had to get another flight with another airline (at our own cost) or wait till 8.30 at night for the next flight. Im still waiting for my refund 7 weeks later. They were rude and unhelpful and I’ll never fly with them again!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Brisbane to Melbourne |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"an amazing first experience"
Casi Corrin (Australia)
Not Verified | I just wanted to give REX the biggest of compliments. Not only was it easy to book a last minute flight (no fault to my own. Virgin cancelled my flight and would only put me on a flight tomorrow morning) but your customer service and being upgraded because of my terrible experience with flying recently was greatly and amazingly appreciated! Your check in staff started this with moving my seat to front on economy while your staff at the gate upgraded to me to business class. I can only say thank you from the bottom of my heart for an amazing first experience with Rex. You will now always be a choice in my flights moving forward! Thank you to Justin (I believe was the cabin staff lead) not only did he provide an amazing experience but all your cabin staff were friendly and amazing!
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Sydney to Brisbane |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly service of staff"
M Heale (Australia)
✅ Trip Verified | We have recently started flying with Rex Airlines. We have been pleasantly surprised by the friendly service of staff, on time departures and our luggage was waiting on the carousel when we arrived to collect it.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Would not recommend!"
M Wall (Australia)
✅ Trip Verified | Sydney to Melbourne. 5 hour delays for flight. Missed out on a lot activities planned for my birthday trip. Was offered vouchers for refreshments that were worthless. Would not recommend!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the best customer service"
L Barrow (Australia)
✅ Trip Verified | Rex Airlines is super warm and friendly. Felt treated like a VIP, staff helping you when you arrive at the airport, you will be approached by a real human rather than a cold machine. In Melbourne on the 29 March, the staff member was ready to help - the best customer service, checked my suitcase in for me and told me where to go every step of the way, great for a first time traveller with Rex. Very impressed, cabin clean, tidy and covid safe, Great experience with Rex. Will travel with them again.
Aircraft | Boeing 747 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"recommend to fly with this airline"
Luciana Vaccarino (Australia)
Not Verified | I had such a great service that I had to write a few words. What a pleasure to fly with REX, the service was great. The service I received on this flight and the care from the crew was more than special, not had such fantastic service like REX provided on this flight. I recommend to fly with this airline, you will not be disappointed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Brisbane |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"made the entire process so much simpler"
Jennifer Gauci (Australia)
✅ Trip Verified | I found them to be extremely helpful and professional. When I first arrived at Melbourne airport to check-in I was looking for my booking reference to find my flight and check in and a lovely staff member helped me check-in via my name instead. She made the entire process so much simpler. All the staff have been so helpful and helped make my trip a much easier, less-stressful experience. The flight attendants and pilots on both flights were also great.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Brisbane |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"recommend using this airline"
Cheri Oblucki (Australia)
✅ Trip Verified | We were upgraded to Business Class which was a lovely surprise. The staff were exceptional, food and drinks were top class and served with smiles and lots of laughter. As my sister and I needed wheelchairs the staff made sure we were treated like royalty. We will never forget the kindness that was shown to us. I highly recommend using this airline for your next flight and discover service beyond anything you have experienced before.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Melbourne to Orange via Sydney |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delighted with my first flight"
D Horton (Australia)
✅ Trip Verified | My first time flying with Rex I was absolutely delighted with my first flight on Rex Airlines! It sure won’t be the last. The efficient and courteous customer service was greatly appreciated. Also being given a complimentary upgrade to business class on the Melbourne to Sydney leg was a treat.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Melbourne to Port Macquarie via Sydney |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"genuine interest in their passengers"
N Morlan (Australia)
✅ Trip Verified | As we fly interstate on a regular basis and have only recently encountered Rex Airlines, this service has taken a means of getting from one destination to another level. We have had the pleasure of flying both Business and Economy so can give feed back on the fabulous and unique service across the aircraft. The Cabin Crew are attentive, enthusiastic, warm and friendly and display a genuine interest in their passengers. Business Class was above and beyond. The service was exceptional, all beverages were generously replenished. The food was delicious and might I say the best we have consumed on any airline. . Economy Class we felt very welcomed. The complimentary drinks and snacks consisted of quality produce. We are extremely pleased that Rex has extended their routes allowing us the pleasure of supporting them. Rex has definitely set the bar high here in Australia and we look forward to seeing the smiling friendly faces of crew and ground staff on our frequent trips. Offering a fare price point for domestic travel may enable us to enjoy a luxury upgrade on a more regular basis.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Gold Coast to Melbourne |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |