Rex Airlines

✅ Trip Verified |  I have been flying rex for a while. They offer an option to bid for upgrade to business which up until recently included access to the lounge at Sydney. But apparently it no longer includes that, but they fail to mention this in the advertisements they email you. When I found out I asked to cancel my upgrade bid and was refused saying I should have read small print Terms and Conditions. Changing the product, not telling people about it, and refusing to do anything about it is really disappointing. The airline itself is normally fine, but how poor the support was in this experience worries me alot.

✅ Trip Verified | First time my wife and I have flown with Rex Airlines. The Rex Airlines lounge in Sydney is very pleasant. The flight was on time and the Cabin Crew were first class and service was excellent. We will definitely fly with Rex Airlines again. Highly recommended. Hopefully, they will open a lounge in Brisbane soon.

✅ Trip Verified | I fly between Melbourne and Sydney for work every week. I've flown Qantas, Virgin, Jetstar and Rex in the two years or so I've been with my current workplace. Rex offers Qantas levels of service at Jetstar prices. The flights include a small snack and free tea/coffee/water which is only matched by Qantas (if memory serves) despite often being the lowest or very near lowest priced carrier at the particular times I prefer to fly. In the last year I recall only one incidence of the flight being delayed for reasons that were unexplained (a thunderstorm in Sydney grounding all flights not included). I've experienced one cancelled flight but had more than a day's notice. I've completely given up on Jetstar due to their being more often 30mins delayed than actually on time and two cancellations in a three month window. I now simply won't fly any other carrier if Rex also offers a direct route at a time approximating when I want to fly.

✅ Trip Verified | Highly recommend Rex. You no longer treated like “cattle class”. All round service, efficiency and food was great. Biggest plus was the amount of leg room. If Rex maintain this standard they will shake up our domestic flight industry where the current 3 major players have let their standards fall to below an acceptable level. I’m actually looking forward to my return flight.

Not Verified | What a sensational service which allowed my daughter / niece to board the plane with me to ensure I was settled and knew where I was going. I am 90, a little frail and forgetful. Its a service that isn't well known, even the ground crew where not aware initially. A few calls to customer service had that fixed and we were good to go. My daughter came with me in Melbourne, we were taken out to the plane in a car, up in the hydraulic lift and she came on board. Got me settled and left. Same at the other end when flying back. Upon landing I waited patiently and my daughter was there to fetch me. Outstanding service, which I would use again providing my health holds up. If not they have a carers facility which would allow my daughter to fly with me at little or no cost. Rex allowed me to spend 2 weeks with my family in the city I was born, whilst my loving daughter went on an over due holiday to QLD with her hubby.

✅ Trip Verified | Flight to Sydney from Melbourne cancelled after multiple delays. They don't even provide accomodation for cancelling a flight overnight, the next they arranged is 7:30am. I have to wait for my checked bag to come out for few more hours yet. Joke of an airline, avoid if flying late. At least Jetstar provides accomodation

Not Verified | First time on Rex and definitely not the last. The staff were extremely helpful and friendly throughout the trip and even the baggage handling team where very careful when loading the plane. I have no doubts that we will be using Rex again as our domestic carrier from now on. Great job.

✅ Trip Verified | First time flying with Rex and wouldn’t hesitate to fly again with them. Nice crew, comfortable seats and on time. I’ve flown with Jetstar many times but so over their flight delays.

✅ Trip Verified | Worst customer service. Cancelled flight, after 4 times rescheduled on the day, merging 3 separate flights together, still on ground 5 hours after. Offered a full refund. Accepted. 35 days, airline now claims only 2 staff process refunds, and haven’t been able to process mine for 35 days. We spent $1824 extra on this trip to make alternative, on the day arrangements, plus cancellation fees , etc etc, as it was a business trip. We have contacted them 25 times. No complaints department communication with 2 active complaints, no contact and no contact number. Hire a donkey and ride anywhere but don’t book with this airline. As bad as the big red kangaroo.

✅ Trip Verified | I recently had the opportunity to travel with Rex Airlines on a trip from Wagga Wagga to Adelaide. Unfortunately, my experience was far from satisfactory. Upon checking in at Wagga Wagga Airport, I encountered an unexpected hurdle when I was informed that my fragile item could not be carried on board as I had hoped. Despite the item being meticulously packed with layers of bubble wrap and cardboard corners, I had to check it in as luggage. The journey began with a delay of 1 ½ hours before our flight to Sydney finally took off. After a layover in Sydney, we faced another hour-long delay before continuing to our final destination, Adelaide. Upon arrival in Adelaide, the challenges persisted. No baggage claim carousels were labelled with flight information, leaving passengers, including myself, unsure of where to collect our belongings. Other passengers generously helped each other navigate the situation. Upon retrieving my other bags, I discovered that my fragile item was missing. This led to a frantic search and conversations with representatives from three other airlines present at the airport. Although these staff members tried to assist us, we still hadn't received any customer service from Rex at this point. Eventually, after considerable effort, we located our fragile item only to find that the glass had been shattered and the item damaged. Seeking assistance, we were directed upstairs since there were no Rex staff in the baggage service area. However, the process of finding customer service became a bit confusing and disorganized, resulting in us being redirected back downstairs to wait for a staff member. Feeling frustrated, we decided to call for assistance using a courtesy phone. A Jetstar representative promptly arrived and collected a form to begin proceedings for the damaged item, however it was not their responsibility. Nevertheless, they contacted Rex staff on our behalf. Despite these efforts, the waiting continued, and we again attempted to seek help from check-in customer service, only to be directed back downstairs to the baggage claim area. Finally, after waiting for what felt like an eternity during our ten-hour transit, a Rex representative appeared and performed a cursory examination of the damaged item. We were informed that the item's fragility meant they held no liability for the damage. During this encounter, the Rex customer service officer made a passing remark about checking or inquiring about the incident before speaking to us, which led us to believe crucial information may have been withheld to avoid liability. In conclusion, the customer service provided by Rex Airlines during this journey was deplorable. The lack of clear communication, consistent redirection, and apparent indifference to our concerns left a lasting negative impression. Due to this unfortunate experience, I will not be traveling with Rex Airlines again. If Rex Airlines aims to retain loyal customers and improve their reputation, I strongly advise reevaluating their customer service model. Redirecting customers without providing adequate assistance will undoubtedly lead to more dissatisfied passengers and tarnish the airline's image.