Rex Airlines

Not Verified | Rex Airlines is a standout in terms of professionalism and helpfulness. Their call centres are here in Australia, staffed by knowledgeable and problem solving women (sorry men, I have just dealt with amazing women). Rex is our airline of choice when it flies where we need to go. It is hands down better than the other airlines based in Australia and is a reminder that an airline can work well and treat customers with personal and professional service.

✅ Trip Verified | A very big shout out to Jude and Liz at the check-in service desk, as well as Tup the client manager on the flight. I happened to leave a bag containing a priceless religious item at the check-in desk as we were running late for the flight. And in my haste I left the bag at the desk. I totally forgot about it and would have been extremely devastated and upset if I realised I left it behind. Once we boarded the plane and settled in, a very kind Tup and other staff member came up to us and returned the bag to us!! I can only guess that Liz and Jude realised I was a religious Jew and made the effort to return the bag to us on the plane before it took off! My wife and I were so touched by this extremely kind gesture. We spoke to Tup during the flight and expressed our gratitude but I wanted to leave this note of thanks to Jude and Liz too. We always try and fly Rex, your staff are friendly and happy, so different to the other airlines we have flown on domestically. And this incident just reinforces the good vibes we get when flying Rex.

✅ Trip Verified | Took a trip recently travelling from Sydney to Melbourne on Rex Airlines new intercity jet service. It was a chance to test out their new service having many years ago flown on a regional flight to a country NSW town. A couple of standouts were immediately obvious starting with the check in staff and process at Terminal 2 in Sydney. Not only were the kiosks easy to use for check in but on proceeding to the desk for bag drop the staff were very friendly and helpful. On board the planes have good legroom and it was nice, although a short flight to at least get a snack and cup of coffee. Then on the return leg had to change my flight to an earlier time and again the service stood out. The call centre reservations staff member was delightful. There was no robot at the end of the phone and they cared about helping make changes. Everything about the experience really was good old fashioned country service with a smile. It really sets them apart from their competitors.

Not Verified |   I inadvertently booked a flight for tomorrow when I was actually running late for my flight today. This situation could have been a travel nightmare, but the amazing girls at Rex Airlines turned it into a heartwarming story of kindness and exceptional service. Upon realizing my mistake and lateness, the girls from Rex Airlines went above and beyond to assist me. Without any hesitations or fees, they changed my flight to the same day, ensuring I could make it to my destination without any additional hassle. This act of flexibility and understanding was a first in my 53 years of flying experience, and it left a lasting impression on me. What truly stood out was not just their efficiency but also their warmth and sense of humor. Despite the late hour, the girls maintained a cheerful demeanor, even sharing a few light-hearted jokes to ease the situation. Their genuine care and friendliness made the entire experience delightful and heartwarming. Moreover, the comfort of the planes and the exceptional service from the entire staff further elevated my journey with Rex Airlines. The level of care and attention to detail demonstrated by the staff was truly commendable and made me feel valued as a passenger. Rex Airlines will be my preferred choice for all my future travels. The exceptional service, comfortable planes, and amazing staff have won me over completely. Thank you, Rex Airlines, for turning what could have been a stressful situation into a memorable and delightful experience. In conclusion, I wholeheartedly recommend Rex Airlines to anyone seeking a top-notch travel experience.

✅ Trip Verified | Boarding not regulated, people boarding from the front having to cross those boarding from the back. It would be simple I believe to set up a process by seat numbers to avoid this type of shamble.

Not Verified | Recently we flew to Sydney from Brisbane and back to Brisbane after going on a cruise. The travel agent booked us on Rex, we were a bit unsure about it knowing that Rex was predominantly a regional airline. But we have now found our new 1st choice airline, everything about the airline is top notch from the early notifications to pleasant and helpful staff at the luggage check in. The staff just can’t do enough to ensure your trip is smooth and enjoyable their new 737-800 jets are spacious and comfortable, you don’t feel like you’re being herded onto a cattle truck. The departure time was on time and arrived on time at the other end. Their slogan is our heart is in the country and it just feels like good old country hospitality. Keep up the good work guys, you give the other big airlines a run for their money.

Not Verified | Have to praise Regional Express (Rex) on their amazing customer service with both their ground and flight staff! It was so nice to be met by smiling faces, polite (even with a sense of humour!). I was also lucky enough to get an upgrade to a seat with extra legroom. After having absolutely dismal service recently from Jetstar and Qantas, it was nice to know that Customer Service from an airline still exists. Thanks Rex!

✅ Trip Verified | Absolutely love this airline! The best airline in Australia, I dare say. Ground staff are extremely helpful and nice, and flight attendants are just lovely: they will do anything to make sure you feel appreciated and welcomed onboard. Their customer service is also exceptional.

Not Verified | First time flying Rex and won't be the last. Reliable, on time, comfortable, great price that includes baggage and an in-flight snack but most of all exceptional service. Sean in Adelaide went above and beyond to welcome everyone and help wherever possible. All staff were friendly and helpful. Best experience flying out of Adelaide in a while and will definitely fly with them whenever I travel interstate. Highly recommend.

Not Verified | Both flights on time. Easy online checkin and friendly customer services. We bid to upgrade on both flights and received our upgrades. Disappointing that we could not enter the lounge for a coffee but it is in the T&C so what do you do! Clean aircraft and efficient service. We would definitely consider Rex again.