Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1136 reviews
8/10
5 star Skytrax Rating
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10/10

"by a long mile the best"

(Zambia)

Not Verified | Durban to Stockholm via Doha. First flight Durban to Doha left on time. Crew were good, had a one hour stop in Johannesburg for refueling and picking up passengers. IFE is very good. Main meal was good although the portions these days are extremely small. All drinks including water are served in small plastic cups. Plenty of drink runs were made throughout the flight. Only disappointment was the breakfast, some sort of snack wrap which was awful. Stockholm to Durban was delayed once we were all on board and ready to take-off. Not the airlines fault, there was a medical problem with one of the passengers so we parked and medics were called. It meant we missed our connection in Doha, As we came off the plane there was our name on a board, the ground crew had our new boarding passes and vouchers for a hotel, very officiant! Beautiful 5 star hotel (even for economy class passengers) far better than the one Emirates uses in Dubai. Very generous meal allowance of $180 per person, couldn't even spend it all. I have flown with all three Gulf airlines and have to say Qatar Airways is by a long mile the best. PS - $380 return Durban / Stockholm on a 24 hour special, unbelievable.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDurban to Stockholm via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"CSD was professional but friendly"

(United Kingdom)

Trip Verified | Delhi to London via Doha. The return flight from DEL to DOH was uneventful, mainly due to the fact I slept most of the way. With a 3.45 departure I could not believe ear plugs had been removed from the wash bag to be replaced by a lip balm. In DOH I was told that even with a First ticket you could not take a guest with you, even though he was on a business ticket. A380 back to LHR, the difference between Qatar’s business and first is the seat. The cabin was spacious and the seat did make a comfortable bed, but no pjamas offered and no mattress cover, only a meager thin blanket con this daytime flight. Food was the same as business , nothing special. Free wifi provided was very patchy. Took a trip to the bar to see it as had been told was worth a look, and it was but very busy, so retreated back to my seat. Crew on this flight were a delight, CSD was professional but friendly and the other crew were a joy! Much better standard than on the way out. Personally I don’t think first class is worth the price with Qatar difference with in business.
AircraftBoeing 787 / A380
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteDelhi to London via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Great service in the cabin"

(Hong Kong)

Verified Review | Kiev to Doha. Plane took off on time and landed 20 minutes prior schedule. Great service in the cabin and on the ground. Had 3 available food options. Comfortable seats. Best choice for me out of many airlines. I like their will to help passengers, to personalize customer service.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKiev to Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"100% happy with what they offered"

(Hong Kong)

Verified Review | Flew Doha to Hong Kong. Food: 3 options available for breakfast and dinner. Dishes are hot and tasty. Good beverages selection. Service: best customer service, personalized assistance. Seats configuration of economy class on Boeing 787-8 Dreamliner not the best but at least it’s not cramped like on big airlines of Europe or Asia. At the end of the day you get what you paid for, so if you want better food options, a seat like a sofa at your home or you need someone to put pillow under your head - choose business or first class accordingly. I’m 100% happy with what they offered and what I had because many similar airlines doesn’t have even half of what Qatar Airways has.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Hong Kong
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Crew are wonderful"

(Qatar)

Verified Review | Flew Paris CDG to Doha. The blockade has forced me back into Qatar Airways - thank you blockade! These A350s are wonderful, better in my view as a passenger than the A380s. Crew are wonderful. Frankly I think Qatar is trying even harder and it shows, really wonderful aircraft, crew and service.
AircraftA350-900
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteParis to Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"flight was good although food not"

(Australia)

Verified Review | Sydney to Amsterdam via Doha. The flight was good although food not especially from Doha to Amsterdam which was terrible (a smaller plane), then on the flight back to Australia on A380 the food was bad as well - the breakfast I chose was cream scrambled eggs - the first time food was cold so the air hostess brought another plate which was uncooked and not eaten, and coffee came out black and cold - orange juice warm and no ice. The staff were lovely but either did not have the training or did not understand to know what I was complaining about.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSydney to Amsterdam via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Service out of CPH was rushed"

(United Kingdom)

Verified Review | Copenhagen to Male via Doha. The business class seat in the middle is very exposed on the 787, however the A350 was a much nicer cabin experience, even though the central overhead lockers are removed, the A350 seemed my more spacious and airy. Food was nothing exceptional, dine on demand is fine in business, however if your to sleep and the passenger opposite decides at 2am to eat, you’ll be disturbed. The pyjamas were a lovely touch, but the rest of the bedding was really poor, think blankets and lumpy pillows. Service out of CPH was rushed and the crew seemed harangued, however on the MLE sector it was much improved, the cabin was half full. I think Qatar crews lack the finesse and professionalism of Singapore Airlines, quite disappointed for my first time with QR.
AircraftBoeing 787 / A350
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteCopenhagen to Male via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service onboard is fabulous"

(Australia)

Verified Review | Qatar Airways is one of the best airlines I have ever flown with. The service onboard is fabulous. However on this flight to Paris - Bangkok - Doha and then Doha - Paris, I noticed a few things which should be improved. Check-in in Bangkok could be better and more classy. Business check-in was a bit too laid back. In Bangkok, Qatar uses Thai Airways Business lounge. It is a great lounge but some privileges are not accessible to Qatar business class passengers, massages for instance. Onboard, it was great however the selection of wines was better a few years ago. For instance, Pol Roger rosé was a better Champagne than Lanson.
AircraftBoeing 777 and A350
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBangkok to Paris via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Superb service throughout"

(United Kingdom)

Verified Review | London Heathrow to Doha. Very good. Check in opened early. No queue. Very pleasant staff. Only 150 pax so three seats each. Superb service throughout. Aircraft was delayed due to air traffic at LHR. But arrived on time. Only disappointment was the food. Not up to the normal Qatar standards. But cabin crew were very attentive. Its the attitude of the crew that make a real difference. Overall a very pleasant experience.
AircraftA380
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLondon Heathrow to Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"A340 had the shortest legroom"

(United States)

Verified Review | Bangkok to Atlanta via Doha. I had 6 meals on this trip, sampled the first, picked at the second and third and just looked at the rest to see if there were any positive changes. Only one time did the attendant came by to pick up used cups, napkins. Since I had a window seat, I did not feel like squeezing past the aisle seat and walking my garbage down to the galley. They were good about handing out water - just not about collecting it. A340 had the shortest legroom I have experienced, my seat back was short and uncomfortable and the bathroom nearest me ran out of water early into the flight. I needed Wi-Fi from DOH to ATL but they did not offer any.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Atlanta via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results