Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1282 reviews
8/10
5 star Skytrax Rating
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3/10

"the seat was very hard"

(Australia)

Trip Verified | Doha to Amsterdam. Check in was efficient, nothing special. Staff on board were friendly and helpful couldn't ask for more, however the seat was very hard and uncomfortable. I was in the middle of a 3 seat combination, my husband on one side and a larger (wide) man on the other who decided that sitting for the whole flight with his legs wide open and his body taking a 1/3 of my seat made the flight very awkward. This is too close for comfort. When the food was served it was hard to make out what the food was - there was a croissant with one of meals, it was so shriveled up. Scrambled eggs with some dreadful sauce on it, other food offerings I found to be poor. My husband is 6'3" so when fellow passenger in front reclined his seat the space became impossible. Just improve on the quality of the food and give us a bit more space, it would make a world of difference.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDoha to Amsterdam
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(United States)

Trip Verified | Philadelphia to Doha via Jakarta. First time flying overseas and I loved my flight with Qatar Airways. Professional and courteous staff for 12-13 hour and 8-9 hour connecting flight. Should I make it overseas again I’ll fly Qatar!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhiladelphia to Doha via Jakarta
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"one of the best airlines"

(Australia)

Trip Verified | Brisbane to Moscow via Adelaide / Doha, and Qatar Airways is definitely one of the best airlines around. Its lounges are simply the best (especially with Krug Champagne) and the product is great for all classes. Ground staff is not often on par with flight attendants but I understand the standards are different. My last flights onboard of A350 from Adelaide to Doha and A380 from Doha to Melbourne were absolutely fantastic. A321 flight with 100% occupancy are a little bit cramped, but for me Qatar Airways is one of the best airlines in the world, on par with Singapore Airlines
AircraftA350-900 / A380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBrisbane to Moscow via Adelaide / Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"give a five star experience"

(United Kingdom)

Trip Verified | Travelled in Qatar First class (Doha to Perth). I am a gold member in Emirates but has decided to change carrier and tried Qatar Airways. I was not disappointed. In flight service in first is excellent. Crew were extremely friendly and clearly wanted to give a five star experience to their customers. Doha first class lounge is the best I have been. No doubt they have won a lot of awards. You need to travel with them to appreciate their superb service. A380 first class lacks as much privacy as in emirates but the seat and service makes up for all that. There are only 8 seats and crew give total attention and makes the journey one of the most memorable.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteDoha to Perth
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"one of the best airlines"

(Australia)

Trip Verified | Adelaide to Doha. The seats are not designed for tall people. Standing at 196cm (6’5) I couldn’t lay down straight in the bed. And with your legs enclosed in the bed position, bending them a little was nearly impossible and extremely uncomfortable. I flew Qatar long haul 16 months prior in economy and for me seat wise Economy (exit row seat) is better for someone of my height. But besides the seat Qatar Airways once again showed why they’re one of the best airlines in the world!
AircraftA350
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteAdelaide to Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great job Qatar Airways"

(Japan)

Trip Verified | Tokyo to Athens via Doha. The staff, the food, the free hygiene pack and the entertainment is excellent. I love everything about this airline and will definitely fly with them again. Great job Qatar Airways till next time.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteTokyo to Athens via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is commendable"

(Philippines)

Trip Verified | Zurich to Clark via Doha. It was my first time on Qatar's A359 and I can't help but notice the improvements in its new economy class product. Seat pitch was superb, and much more spacious than its Dreamliner counterpart. The new Thales entertainment system was intuitive, but the selection pales in comparison with Emirates. The gray seats provided a contrast with the maroon seat covers. While the Dreamliner economy was OK, it pales in comparison with the A359's. My only gripe with this particular A359 was that the WCs seem clunky, especially for a new aircraft. One was out of order, while the order had a broken toilet seat. As usual, Qatar's inflight service is commendable. Attendants were very responsive, courteous, and pleasant. Drinks were frequently offered, which is a practice that I would like to see in other airlines. On the DOH-CRK leg, a flight attendant was concerned that my preferred dinner from the menu was unavailable (I was on one of the last rows served), and so she made sure that I get the first pick for breakfast. These little things leave a lasting impression. I've been on a lot of trips, including many with QR, and I can't remember a time where the FAs go this extra. And of course, flying with QR will likely take you on a layover at DOH - the best airport in the Middle East. Good things aside, the flight out of ZRH was delayed for more than half an hour, which means that my almost two-hour transit time at DOH would be cut short. It wasn't the airline's fault, but it was a good call on their part to dock at a remote gate at DOH and ferry the passengers via bus directly to the transit security check. Unfortunately my checked in luggage did not make the transfers.
AircraftA350 / Boeing 787-9
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteZurich to Clark via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thoroughly impressed"

(Australia)

Not Verified | Perth to Paris via Doha. Absolutely amazing flights, both legs of the Perth to Paris trip were excellent. We were traveling with two kids and an infant, the cabin crew could not do enough for us. The seats were very comfortable and the food was amazing. Now, the most amazing part has been the in between service, a lady from the Australian office has been amazing with helping us plan the return leg. I have not had true hospitality like this aboard any other airline. Thoroughly impressed and cannot wait to fly again.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePerth to Paris via Doha
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cabin service is outstanding"

(South Africa)

Trip Verified | We have never experienced such amazing service on any airline. The cabin service is outstanding - friendly and supremely efficient but never intrusive. Wonderful food beautifully served and every kind of drink you can think of! The airport in Doha is like a five-star hotel and the assisted passenger service puts Heathrow and Edinburgh to shame. We had a transfer time of just over an hour between our flights and our suitcases were waiting at the carousel when we arrived. A great improvement on last year's experience from Heathrow to Edinburgh when we had four hours between flights and British Airways only managed to deliver one of our suitcases 36 hours later! The Boeing 787 is a great aircraft but we preferred the cabin layout of the Boeing 777. We will definitely choose Qatar over any other airline in future. My husband needs a wheelchair so travel can be a bit stressful but I can honestly say, this was the best flight we have ever experienced and we have been flying between South Africa and the UK for 50 years!! Thank you!
AircraftBoeing 777 / 787
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteJohannesburg to Edinburgh via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"they were good"

(Australia)

Trip Verified | Melbourne to Madrid via Doha. First time on Qatar Airways and they were good. I usually fly Singapore Airlines but my travel partner was a One World flyer so we tried Qatar. Seating on the A380 is very comfy with loads of legroom and what felt like a slightly wider seat than on Singapore Airlines. Crew were lovely on both flights though bar/food service was a bit slow and we had quite a wait. No drinks cart to start with like Singapore Airlines and the food wasn't all that wonderful but compensated for by the spaciousness and the crew themselves. IFE was good though movie list not as extensive as I expected. Crew from DOH to MAD were particularly friendly, professional and they made the flight a real pleasure.
AircraftA380 / Boeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Madrid via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results