Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1173 reviews
8/10
5 star Skytrax Rating
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9/10

"cabin crew professionalism"

(Greece)

Trip Verified | Doha to Athens in January 2017. Smooth transfer through Doha Hamad and on time departure. Only downside was use of transfer bus from gate to aircraft instead of a bridge. Food quality and flight entertainment were excellent, as well as choice of beverages (soft drinks, and juices - not interested in alcoholic drinks as I do not consume them!). During the flight a problem arose with the passenger at the front fully reclining his seat. In spite of my polite requests not to fully recline, he became rude and we started arguing. Cabin staff intervened, first with no success, as the guy became abusive towards me and my wife. The head of cabin crew then intervened successfully. We started talking and explained to me airline procedures relating to this sort of situation. At some stage he held a briefing with cabin crew on all flight events and relevant procedures as well as closing the day. I submitted a written commendation regarding cabin crew professionalism on handling of this sort of situation. Really amicable - well done!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDoha to Athens
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"A very pleasant airline"

(Greece)

Trip Verified | Doha to Dubai in January 2017 on business with my wife. Had a fairly smooth transfer at the Hamad International in Doha. The departure gate was a considerable distance from the gate of our arriving flight but signage was clear and using the walkways provided got us to the departure gate on time. Departure on time, welcoming staff quite clean aircraft for a short flight of about an hour. A very tasty chicken sandwich was provided and beverages. In-flight entertainment was on and could be used. I had my own headphones which I did use! A very pleasant airline I would recommend.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDoha to Dubai
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a pleasant experience"

(Greece)

Trip Verified | Dubai to Doha in January 2017. Excellent ground services, punctual departure from assigned gate. Travelling with my wife on business. Only minus point was that there was no bridge to the aircraft - rather an old-style transfer bus. Staff was courteous on boarding. While on the aircraft, take off and landing were smooth - obviously the pilot was well trained! Food served was a delicious chicken sandwich , as well as beverages - enough considering the flight time is about an hour. In-flight entertainment was on and used my own earphones. Overall, a pleasant experience I would recommend to all!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDubai to Doha
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent service with a smile"

(South Korea)

Trip Verified | Flew TXL-DOH-ICN. Berlin to Seoul, December 23 Business Class, 3-hour layover at DOH International, Qatar Airways Al Mourjan Lounge. My first QA flight and they are now my airline of choice. TXL-DOH boarding was a bit disorganized but I put that down to the airport layout. TXL-DOH flight excellent, comfortable seats, entertainment system had many choices and worked perfectly, USB charging port, noise-cancelling headphones, provided with complementary pyjamas, amenity kit, 2 types of champagne, delicious meals, excellent service with a smile. Washrooms clean, new and decently-sized. Debarking and layover at DOH no problem, business lounge is easy to find and is 2 floors, buffet restaurant on 2nd floor, spacious, excellent business center, shower facilities, and quiet areas. DOH-ICN leg (8 hours) was even better, there were only 2 people in business class so we were treated like kings. Arrival on time, debarking was painless. Will definitely fly with them again.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBerlin Tegel to Incheon via Doha
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"woke up just before landing"

(Australia)

Trip Verified | Milan to Jakarta via Doha in October 2017. We boarded the A330-300, staff with friendly smiles and got to our seat 23F which was a window seat, at the seat was IFE, and coat hook but no USB charger. This A330-300 was an older one. We took off on time, the meal service options were roast chicken with potatoes or beef stew, I chose the chicken which wasn't the best. I tried to sleep but due to cramped legroom I couldn't, so I took a walk, I got back to my seat and started to watch the IFE, but it was small but had a lot of options. We landed at Hammad International airport 30 minutes late, had a 2 hour layover before boarding the Boeing 787-8 to Jakarta, again the legroom was cramped but this time the IFE had a USB charger, so I could charge my phone. I woke up just before landing, we landed on time at Jakarta.
AircraftA330-300 / Boeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMilan to Jakarta via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"one of the best airlines"

(Austria)

Trip Verified | Munich to Male via Doha in economy class. I had a really great experience with Qatar Airways. The flight was on time and staff is exceptional with excellent service. The flight from Doha to Male was even better, because there were less people and I had the exit row on my own. Qatar Airways is definitely one of the best airlines.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMunich to Male via Doha
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"an amazing experience"

(Austria)

Trip Verified | Maldives to Doha. It was an amazing experience in Qatar Airways business class! It was my first business class flight and everything was just excellent - the seats, the inflight entertainment, food and beverages, and the staff service! They took care of everything and the flight was very relaxing and luxury. Wifi connection could be better though
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteMaldives to Doha
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"best experience on our flight"

(Australia)

Trip Verified | Melbourne to London via Doha. My partner and I had the best experience on our flight to London. We left Melbourne on Monday 18th Dec. Thanks to the staff at the check in desk, who was very welcoming, helpful and made our journey so much better by giving us exit row seats on the upper deck. My partner who is very tall loved the extra leg room. I just loved being upstairs where it was a bit quieter and definitely helped me settle my nerves with flying. We were able to sleep and on the second half of our journey the staff were very accommodating. Thank you Qatar Airways, looking forward to flying home.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMelbourne to London via Doha
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"become my airline of choice"

(United States)

Trip Verified | Doha to Philadelphia. After a 10 hour flight on the Boeing 777-300 I was looking forward to comparing both cabins. I have to say that even tho the A350 is one of my favorite aircrafts because of how much quieter it is and the external camera views that give you a sense of extra safety and peace of mind, I wish the seats were like the ones on the triple seven. The capsule made me feel a bit claustrophobic not to mention that you completely feel far apart from your traveling companion. On the Boeing 777 we were side by side, talking, eating and just loving the flight, on the A350 we felt apart so much so that because the cabin was not full we chose an isle and a window seat (the hallway was between us) but we felt closer. I think Qatar is aware of this and the new Q-Suites will fix this for couples or families that travel together. The tray table is located in a place that during the sleep portion of my 14 hour flight I found myself hitting my knees often. I felt shelled in and at times it was not comfortable. The A350 also has a mini stand in lounge that none used during the flight except for me to actually stretch during portions of the flight. The crew also looked as if they were working with less space than in the triple seven. Qatar’s service is the best in the industry so these things I point out just in comparison with the previous equipment flown. I also have to mention that because the same crew had double the passengers to serve they did not spend as much time with you as they did on my previous flight. One thing that is unique to Qatar is their business class affordability if they have the seats to sell the upgrade. On other airlines even if they have the seats they don’t give you the opportunity to pay for an upgrade. I booked this 14 hour flight coach and upgraded for $850.00 and trust me the superior service is worth it alone. Qatar has become my airline of choice for international travel.
AircraftA350
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteDoha to Philadelphia
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"The best traveling experience"

(United States)

Trip Verified | Manila to Doha. The best traveling experience I’ve ever had! Qatar airlines is bringing back the glamour and romance of air travel. This flight was 10 hours and we loved every minute of it. You can eat anything from the menu when you want and the crew’s attention to detail and genuine friendliness is what makes it all worth it. I prefer the Boeing 777 business cabin over the A350 because you can sit next to your traveling partner, there’s less people so the crew really take their time to serve you and attend to your every need plus in my opinion the seat feels a lot more roomier. The check in at the Manila airport was not done by Qatar staff and it was mediocre at best. It felt like I was checked in by robots. This is something that needs to improve. On flights under 10 hours you do not get the pajamas or bed turndown service but despite this I still think Qatar is worthy of their number 1 ranking and is currently the best airline, period.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteManila to Doha
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results