Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2410 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
4/10

"aircraft changes prior to the flight"

(Hong Kong)

Verified Review | Hong Kong to London via Doha. Business travellers be warned that you may get aircraft changes prior to the flight. For me this meant I've flown 3 of 4 sectors on their oldest business class set up, not what I expected. On board service was hit and miss while the lounge was a big disapointment, not much in the way of food.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHong Kong to London via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"an excellent airline"

(Australia)

Verified Review | Sydney to London via Doha. Unfortunately there were quite a number of screaming children in our vicinity on the 15 hour flight to Doha, which made sleep difficult. That's not the airline's fault of course, and the cabin crew did an excellent job. Food was very good and drinks were brought around very frequently throughout the flight. Child meal was a hit with our daughter. Large and clear IFE screens. Very good selection of movies and tv shows. Seats in economy are excellent: wider than any economy seat I've seen and good legroom. The cabin crew on the Doha to London were exceptional. Our daughter suffered a bout of travel sickness and the crew were extremely helpful and went out of their way to cheer her up. Excellent flights with an excellent airline.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to London via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"seats in economy are excellent"

(Australia)

Verified Review | QR 909 SYD-DOH Sep 24 and QR 3 DOH-LHR 25. Unfortunately there were quite a number of screaming children in our vicinity on the 15 hour flight to Doha, which made sleeping difficult. That's not the airline's fault of course, and the cabin crew did an excellent job. Food was very good and drinks were brought around very frequently throughout the flight. Child meal was a hit with our daughter. Large and clear IFE screens. Very good selection of movies and tv shows. Seats in economy are excellent: Wider than any economy seat I've seen and good legroom. The cabin crew on the DOH-LHR sector were exceptional. Our daughter suffered a bout of travel sickness and the crew were extremely helpful and went out of their way to cheer her up. Excellent flights with an excellent airline.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to London via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"already used my one time visa"

(Hong Kong)

Verified Review | Sofia to Hong Kong via Doha. I had the worst experience with staff at Doha Airport. I chose a flight with a longer transit in between, so I could see Doha with a complimentary tour of Doha. I landed just in time to make it to their evening tour, which is the last tour of the day. I had about 45 min before the tour starts, so as soon as I landed, I quickly made my way to the immigration, and headed out. When I was out, I was looking for the location of the desk, where it says it’s at concourse B. I managed to find WH Smith, but there was no desk close by. I went to the information desk and asked where to find this tour, the lady told me it’s before immigration. I know I was running out of time, it wouldn’t make sense for me to go back to the other side and come back out again. Therefore I asked the lady if she could call the tour desk for me, to let them know I was waiting outside. The lady was not helpful at all, she was unwilling to call for me. I asked her what option do I have if I want to join the tour, she said I have to go back in to join the tour. So I followed her advice and went back in. Before I went back in, I spoke to 2 other staff, I told them the reason I was out, and the reason I had to go back inside, they just said ‘ok’ and pointed towards the security and immigration to me. I wanted to make sure I can actually go back inside and come back out again afterwards. Since 2 people I’ve asked said ok, I thought it would be ok. By the time I got back in, I finally found his desk for the tour. There was a closed sign at the desk, but I went to speak to the lady there, she told me I was too late, they cannot add me to the tour group any more. She told me to come back the next day. My connecting flight was early morning, I would be gone by then! I saw an information desk about Doha, so I went over, and asked for some information if I wanted to go out myself (the only helpful and friendly guy I’ve spoken to during my time at the Doha Airport!) I’ve got all the information I need, including a map, so I was ready to go through immigration to head out again on my own this time. However, immigration did not let me through, they said I already used my one time visa, so I can’t go out again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Hong Kong via Doha
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Good service onboard"

(Vietnam)

Verified Review | Hanoi to Bangkok return in economy on 18 and 19th October. Flights on time. Faultless check-in and good lounges offered in HAN and BKK. Good service onboard with professional staff. Food ridiculous: the sandwiches they serve are sugarish, and coated with a shiny layer to prevent them to dry out. Drinks plenty, however, only 1 brand of beer, red, and white were offered – it used to be at least two choices of each. A good product, despite it is significantly slowly deteriorating. Luggage allowance great. Frequent Flyers acknowledged but now reductions in lounge access has begun. New lounge in BKK not yet opened after months of delay.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Bangkok
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the cabin is awesome"

(Sri Lanka)

Verified Review | London to Colombo via Doha. British Airways and Qatar Airways are in Oneworld, but they are world's apart. Having flown BA Business numerous times, they are disappointing - BA lounges (even first class) are seriously third class, contrast this with my first flight on Qatar Airways, and it was literally amazing. Qatar Airways London lounge is first rate, seriously good food, table clothes, table service, friendly professional staff and they even have magazines you want to read. When you get on the flight to Doha, the cabin is awesome - Q class, means you essentially have small area to yourself. Food on the plane on a par with Emirates, and the whole flight and approach of the staff really good. I am shortly flying business on BA to Toronto, I will report back on it, but am not optimistic. I have been spoilt by Qatar Airways! The thing they need to improve is their entertainment.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Colombo via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"was a smooth experience"

(United Kingdom)

Verified Review | Muscat to London via Doha. This was a smooth experience. The flight from Doha to London was spacious - plenty of leg room etc (Muscat to Doha wasn't quite as comfortable but the flight was much shorter). The food was nice, cabin crew were helpful and the entertainment system was good. We had a short transfer and there was someone to meet us as we disembarked from Doha who then took us through the airport to our London flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to London via Doha
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food didn’t disappoint"

(Hong Kong)

Verified Review | Flew Qatar Airways from Hong Kong to Doha. I slept well on empty seats. Quality of food didn’t disappoint. We had dinner and brunch served with many rounds of drinks in between. Exceptional service on board and on the ground. Pillow, blancket, lip balm, eye mask, socks, etc provided.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service as always exceptional"

(Hong Kong)

Verified Review | Flew Qatar Airways from Doha to Kiev. 5 hour flight in the morning. Took off on time, landed 40 min prior to schedule. Only had 1 meals. Seats were comfortable for legs (I’m tall guy). Screens are small but this aircraft has WiFi connection. Service as always exceptional! Blanket and pillows provided, but other things no, since it’s not a long haul flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Kiev
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service was awesome"

(United Arab Emirates)

Verified Review | Doha to Kochi, the fare was pretty steep, but Qatar Airways was just QR50 dearer than Jet Airways, so chose to travel in the Premium category flight. They had an offer for 40Kgs which was more than any carrier offered me at that point of time, for hand baggage, they allowed additional 3 bags of Duty free materials, I got that verified with them before hand. Ground service staff were quick and really very good and pretty understanding as well. In-flight service was awesome 2-4-2 seating arrangement. Food was good, seats had good legroom, seats were pretty comfy, good in-flight entertainment system. Loved the experience.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Kochi
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes