Qantas Airways

✅ Trip Verified | Sydney To Brisbane return with Qantas Airways. From check-in through to security, the terminal facilities provided by Qantas is seamless and easy to navigate. Once onboard the departure and arrival was on time. It was a well routined flight, which wasn't taken advantage by the Cabin Crew. I find the crew moving through the motions and not being personal with passengers, especially those with High Tiered Membership. I think some re-training is in order to motivate and drive the team to the next level of customer satisfaction.

✅ Trip Verified | I flew QF72 from Singapore to Perth and the flight was extremely full (possibly due to the school holidays). Business class passengers were asked to board first (after families with young children) and this is probably not a good idea as passengers in economy have to file past and queue through the front cabin in this single aisle B737-800. It really is not a suitable aircraft for this very popular international route. After all passengers were seated we were offered a pre-departure drink, an amenities kit but no newspapers or cold/hot towels. Soon after take-off, drink and dinner orders were taken but the menu choices for business class took me by surprise - three seafood choices (fish dumpling soup, salmon salad or a prawn roll) with only one meat choice (pork) for main course. Entree was a choice of soup or chicken salad - I elected to have the chicken salad and it was very nice. Not being terribly keen on seafood, I chose the pork for main course, however, it had already run out (as was the case for another passenger) so I eventually chose the prawn and celery roll. It was served cold and possibly the worst airline meal I have ever eaten. Basically it was a hot-dog roll with a few chopped prawns scattered over the top - totally tasteless and inedible. Drinks were topped up from time to time during the meal service, however, more attention was given to passengers after the the meal service was completed which is totally understandable. As there is no division/curtain between business and economy there seems to be quite a lot of traffic through the forward cabin so there is little chance of taking a rest in these domestic style seats. Fortunately the passenger in front of me did not fully recline his seat as was the case on the Perth - Singapore sector earlier in the year. Overall, the crew did their very best to take care of passengers, however, as mentioned before, this small aircraft doesn't really seem appropriate for this very competitive and busy international sector. I sincerely hope Qantas considers the reinstatement of their A330's sometime in the future. In the meantime, the business class menu choices need to be urgently reviewed (as does a division/curtain between cabins).

✅ Trip Verified | Upon arrival at Tullamarine Airport we were advised the flight had been delayed 1.5 hours. Every hour thereafter, we were advised that the flight was further delayed. Eventually it departed around 2.30 pm - over 4 hours late. To compensate, we were given a meal voucher each for $15. I am not necessarily basing my review score on the delayed flight, as I know delays can sometimes happen. After boarding, I noticed each passenger had a pillow and blanket on their seat, however, on closer look at the pillow I noticed that it had been used previously - pillow slip was crumpled and was a little dirty and also, several long black hairs were attached. For me, this is simply unacceptable from an airline who believes it is a first class airline, a rung above most. The flight itself was fine. Drinks/meal service was acceptable. A snack (ice cream) was handed out during the flight. In flight entertained worked well, good selection of programs and a good size screen. For a tall man, the amount of leg space is very limited, but I knew this when I booked this economy seat.

✅ Trip Verified | Brisbane to Melbourne. I enjoyed the flight. Very friendly and helpful staff. Check in was easy and the flight left on time. The meal served was very tasty and the white wine was excellent. They also served a very good coffee IFE was also very good for a 2 hour flight.

✅ Trip Verified | Melbourne to Brisbane. Unfortunately due to weather issues the flight was delayed by nearly two hours. I guess that can't be helped. But I still had a good flight. Staff were helpful, efficient and friendly and I enjoyed the small but tasty meal as well as a couple of Cascade Beers. There was no seat back IFE but that didn't matter for such a short flight.

✅ Trip Verified | Dallas to Sydney. The plane was excellent, seats were comfortable and reclined more than I anticipated. I liked that there was a camera at the tail of the plane, so you could see the take-off and landing, despite not having window seats. There was a huge variety of entertainment to listen and watch, the seat has a USB port to charge devices. We sat near the end of the plane and the staff that took care of us were extremely friendly, kind, and accommodating. My request for a gluten-free, vegan meal was missed, but the staff gave me options based on what they had available and even advised that I call the airline a few days before my next flight to ensure my request was confirmed for my trip home. Unfortunately, one of our luggages got lost (we weren't the only ones from the flight and apparently the same happened with my brother), but Qantas was great at handling it - they provided us with two personal kits (pjs and some toiletries) and a pre-paid credit card to purchase some new clothes in the meantime. We got our bag back after 2 days, when we arrived in Melbourne. We will be going back to Oz again and we definitely be flying with Qantas when we do!

✅ Trip Verified | Auckland to Sydney. My flight was departing at 650 AM so I was incredibly tired and was hardly awake at Check-In. As I was on my way to security and customs, I realised I was upgraded to Business Class and was very happy indeed, it definitely put a smile on my face. After a visit to the Lounge, the boarding procedure began. I liked the fact Qantas has consistency with priority boarding. The cabin crew were very pleasant on my flight, it began with pre-departure drinks moving onto breakfast and after service drinks. IFE was very good, loving the new content every time I fly with the Red Roo. Overall, it was a smooth journey with every aspect on point, not much I could fault.

✅ Trip Verified | London to Sydney via Singapore. I do not rate this airline and will avoid it if at all possible on all future flights . Qantas staff on the whole were disinterested; on my outward journey my in flight entertainment was not working. I asked staff three times to rectify the problem but all my requests were ignored. Ground staff at Sydney we’re dreadful - one of my co passengers had to que whilst carrying her three month old baby! No offer of early boarding for the elderly, disabled or families with small children were made. The menus were very limited and the standard of the food well below that offered by other airlines I have recently travelled with. In flight entertainment was poor with limited choice (when the systems were working). To make matters worse my scheduled flight from Singapore to London of 11.45 has been delayed by four hours; I have been notified by email (two hours before departing for the airport) with a local telephone number to call if I have any queries. Needless to say the number which I have called repeatedly, is not answered! My experience of Qantas in a nutshell is that it is uncaring, shoddy and unreliable; I would certainly not recommend it - what might look like a cheap deal may end up costing you more in inconvenience as indeed it has me! It is sad that such a great Country is let down by its National Airline.

✅ Trip Verified | Singapore to Perth in March 2018. Checked in at self serve counter, it was easy but a helpful ground staff assisted me, then she led me to the baggage counter. The check in was quick and without any dramas. The boarding wasn't as friendly, a younger crew member didnt even bother to say hello or welcome the passengers. Through out the flight she was hostile. The senior crew members were very friendly and courteous. My seat came with a pillow, blanket and headsets. No hot towels or snacks were given. The seat pitch was below average and I felt very cramped towards the end of the flight. IFE was good. The food and service was a disaster, it was slow and disorganized. 2 hours take off, I hadn't received any drinks and when the food trolley reached us, they had only fish with steamed potatoes and broccoli. It was served with a bottle of a water and bread roll. The food looked and tasted bad, more like what you get on low cost or regional airlines. Finally the drinks trolley arrived when people had almost finished their dinner. The crew member was lovely though, I had a James Boag, I was offered another beer later and she remembered what I was drinking. Then came the Weis Mango & Cream bar along with KitKat which was some consolation even though they cost only about $1.50 in supermarket. The cockpit crew was very professional, the announcements were probably the best I have heard from a captain. They updated us even on the maneuvers they were going to make and landed the plane smoothly despite heavy turbulence. The flight arrived on time and checked in luggage came out quickly without any damage. Overall the flight was disappointing. Food was bad, comfort was minimal and didnt get the service you would expect from Qantas.

✅ Trip Verified | Flew Qantas Airways from Auckland to Melbourne. Poor customer service. No loyalty in frequent flyer program. Delayed but should be expected from this over priced carrier. Staff clearly need training in all aspects. Wouldn't recommend to anyone. Avoid this carrier as all that matters is profitability.