Qantas Airways

✅ Trip Verified | Qantas agents at Los Angeles do not understand that transit passengers do not require visas. This is travel knowledge that very nearly derailed our 5-week family vacation to Bali & Singapore. Upon check-in, the agents said they would not allow us on the plane without Australian Visas. We explained that we were not entering Australia, rather, we were transiting on our way to Bali. They insisted that Visas were required if the layover was over 3 hours. They said we needed to get Australian e-Visas and that we had 20 minutes to sign up for and receive approval or they would not take our bags or issue boarding passes. Our three young kids began crying. The agents even tried to shame us by claiming we didn't properly prepare for our trip - like it was our fault. The reason there is no information about visa requirements for transit passengers is that there is no such requirement. Qantas agents put us through absolute hell and pain for no reason. We managed to get the unneeded visas after 30 minutes of misery. To add insult to injury, they didn't honor the window seat selections I had paid for two days prior. They instead put us in the very back of the plane in the middle. The agent said "You weren't charged." An absolute lie. Qantas did charge us! Two out-of-five of our seats had faulty and inoperable AVOD on the a380 from LAX-SYD. Lastly, Qantas lost our checked luggage. We arrived in Bali with nothing. It took us 11 days to finally get it. I am absolutely frightened for the return flights.

✅ Trip Verified | Check was quite smooth, despite the airport being extremely busy. The flight departed on time and staff were friendly and well organized. The meal was very small for a three hour flight, just some dry biscuits with some dip, but they did offer free drinks and offered a second wine. Apart from the paltry meal, I had a good flight.

✅ Trip Verified | An enjoyable flight. For a full service airline the meal could have been more substantial, just a small packet of biscuits, but it was nice that they offered free drinks. The flight left on time and I was lucky check in was quite easy and fast. Staff were excellent.

✅ Trip Verified | I enjoyed my flight. Check In and security was surprisingly easy. The plane left on time and the staff were very friendly and helpful. The meal served was a bit small (bangers and mash!), but quite tasty. Free drinks was very much appreciated. IFE was quite good as well. Overall a great start to my holidays.

✅ Trip Verified | I have tried everything to contact Qantas since around January 2022 in an effort to achieve communication. Every effort is made extremely difficult, from the phone to emails to going to the airport, which was chaos. My problems were caused by in my opinion total disregard for the client. I have many opinions on the ticket purchase and credit method used by Qantas, with the current business process causing the backlog that has occurred. A simple process would be to reverse the purchase, points and cash returned. Done then on with core business, not attempting to control myriad calls. It’s been a disappointing experience.

✅ Trip Verified | What can I say that has not already been said by so many others. I'm glad that I didn't have to pay any of my money for this flight, it was a work trip. I know that airlines are supposed to have standards for seat pitch, but I'm pretty sure that QF are screwing us on this. Even though I'm 6'4", in the past I have flown economy and been fine. In this case, my knees were virtually up near the shoulders of the passenger in front of me. There was not even sufficient space for the meal serving. That flight lasted for only 4 hours or so, I'm pretty sure I couldn't have lasted more than another 2 hours on it. Upon arrival in Perth, that plane was to fly on to London. I truly feel pity for anybody who was taking that flight. Cabin crew were nice, food was OK but very difficult to eat given the available space in that part of the cabin. I've heard rumors that QF wants to get rid of us "plebs" (economy class) and only fly business and first class passengers in future. Pilot was the icing on the cake by thumping us down on runway 24 at Perth airport. I feel for all of the staff that has lost their jobs, but hoping that if this year is another year of loss for Qantas, the government doesn't bale them out with our tax money. Also hoping that when BONZA start operations, it makes QF pick up their game. I will fly with them again, but certainly not by choice.

Not Verified | I was supposed to fly with Qantas in March 2020 but the flight was cancelled due to COVID. The flight was exchanged for a voucher. However, it is impossible to actually use the voucher and book my ticket. I am not allowed to book online and get a message saying I must call Qantas. But Qantas don't pick up the telephone. I've waited hours and, the one time I got through, was disconnected. I've written to their email address several time but just get a message saying that they will get back to me. My initial contact with them was on April 18th, 2022 but I still haven't heard anything back. I have also posted on their facebook page several times and get the same message that they will get back to me. Three months later it seems clear that they are not going to get back to me. I cannot visit their office since I live in Japan and there is not an office near me. I feel extremely frustrated at an airline that seems happy to take my money but is making it as difficult as possible to actually book the flight that I have already paid for. I would urge anyone considering buying a ticket with this airline to think again. In my experience, once they have their money, they have little regard for their customers.

✅ Trip Verified | I have been flying weekly again since beginning of March 2022, Sunshine Coast (MCY) to Sydney to Dubbo and return since beginning of March 2022. There have been delays and cancellations every week. The quality of flying with Qantas is now so poor. Being a Platinum member does not seem to make any difference at all anymore. They now board families before boarding business class or platinum customers. The food on the aircrafts and in the lounges is terrible. I now pack my own food to eat on the aircraft. Most flights you cant even get a cup of tea, only water and soft drinks or juice. I don't drink soft drinks or manufactured juices. You are just another number now and there is no reward for loyalty it would seem.

✅ Trip Verified | My father is in critical condition in the Philippines, so I decided to book the earliest possible flight home. When I arrived in the Philippines, I found out, one of my luggage is missing. I was told to file a report, which I did. I informed the Qantas baggage staff that I need some of the things in that luggage for my dad. She assured me they'll act on it fast. I have followed up with them many times now. It's been three days, and they can't even tell me when they can deliver my luggage. They just seem not to understand the urgency of this matter. I honestly feel, they don't care at all!

✅ Trip Verified | Another absolute disgrace. Just a low cost carrier dressed up. Very poor attitude. How about some common courtesy? Please jut let them go bankrupt, so Australia can get a real airline.