Porter Airlines

✅ Trip Verified | Flew Porter for the first time on their inaugural flight from YYZ to YUL. The plane was a brand new (delivered in Dec 2022) Embraer E195-E2 (C-CKQL) and I was given seat 26C. Boarding started around 10 minutes late as the crew was relocating some of the passengers for balancing issues. We boarded the plane which was half empty. We took off around 45 minutes late due to a "small technical issue". There was free Wi-Fi available throughout the flight (including take-off and landing) as well as one power outlet per passenger. Take-off was smooth, beverages and a snack were served and we landed with a 30 minute delay. Landing was among the smoothest I have ever experienced. The crew was really nice.

✅ Trip Verified | Emma, a flight attendant who was working on flight PD 2137, from Toronto to Newark that departed at 3:00pm on January 31st 2023, is wonderful. She was kind, effective and quick, helped passengers to their seats and managed a plethora of issues, before the flight took off. I received very difficult news just before boarding. I was emotional, tearing up but trying to hide it. Emma, observant of my emotions, quietly came and brought me some ice to sooth my face and some water. She asked if I was okay and if I needed to talk. Throughout the flight she continued to be such a thoughtful, caring and kind person. Going out of her way to care for me. When leaving, she gave me hug. Her compassion was exceptionally appreciated. This is clearly above and beyond what Porter customer service is - Emma however, brought her emotional intelligence to the job. May she be known and celebrated for that. Emma made the difference for me today.

✅ Trip Verified | This is the absolute WORST experience I have ever had on an airplane. We left Montreal on a short flight to Toronto to catch a connection back to Chicago. After supposed weather delays, we were diverted to Sudbury, Canada, sat on the runway, deplaned, got back on the plane, sat on the runway again and flew back to Toronto. While waiting in Sudbury, we were informed that our flight to Chicago had been cancelled with no explanation from Porter as to what we were supposed to do. We were booked for a flight to Chicago on January 5th though - 5 days later stuck in Toronto with hotel and all other expenses not compensated for at all. We had to get a hotel and pay another airline to take us back home (at a huge expense). I cannot believe that there was nothing done to accommodate passengers or give any help in getting them to their next destination. I will NEVER recommend this airline or fly with them again.

✅ Trip Verified | Save yourself, fly any other airline. Our Porter Airlines flight from Montreal to Toronto was diverted to Sudbury. We waited in a small holding area for hours. No food and limited bathroom usage. Not enough seats for half the people crammed in the space. We were boarded and flown back to Toronto only to have our flight to Chicago cancelled. This was 12/31, we were rebooked for 1/5. We both work and have kids at home so there was no way we were able to spend an additional 5! days in Toronto. Customer service was of no help. We ended up purchasing tickets on a different airline to get home. I would never use this airline again under any circumstance.

✅ Trip Verified | Flight suddenly got delayed, hour after hour when they knew the weather forecast was going to be bad all day. They should have let us all know if advance. They also started offering “dinner vouchers” in secret, I did not get notified about any of this until I excited the boarding area, and went back to the check-in booths and demanded compensation. They agreed to pay for my dinner, but the dinner voucher was 15 CAD, in what airport do you think dinner is 15 dollars? Do you guys think I’m buying lays and Pepsi for dinner? Such disrespect.

✅ Trip Verified | Horrible customer service. Unreliable. No seat recline. No WiFi on board. No airline app. Just a horrible experience all around. They issue weather change permits, but not even their own airport agents can process them and they force you to call their call center and wait on the phone for hours when you are staring right at a check-in agent doing nothing at the airport.

Not Verified | This is a very unreliable airline. Our first flight to Toronto canceled, we rebooked for 3 hours later and that flight was delayed for another hour so total of 4 hours delayed for first flight. Then the second flight delayed for another hour and half. So about 6 hours of delay in one trip. If you are on right schedule do not risk it and avoid this airline.

✅ Trip Verified | Flight was cancelled due to weather, rebooked to more than 24h later. Only option is a credit that has to be used within less than a year or you lose your money and they don’t communicate with you at all about their decision, you need to magically look under your user ID with them. Porter used to feel fresh, now it feels like a grind. Will travel by train next time.

✅ Trip Verified | Absolute worst airline I’ve ever flown! My original flight was cancelled by the airline without notice and I was put on a different flight, which then got cancelled. After changing to a 3rd flight , I learned that this new flight was now delayed for more than 4 hours. We received no food vouchers, no apologies, even after I learned some passengers had been waiting at the gate for more than 7 hours. I was so fed up with the entire experience that I was ready to just cancel my trip and return home. They told me to call customer service to inquire about a refund as this was not an option they could provide. I was on hold with customer service for an hour with no answer. With no certainty of a refund, I chose to board the flight to Toronto after all. As we approached Toronto, they told us the plane couldn’t land at the airport due to weather conditions and the flight was diverted to Hamilton. After an entire day of delays and cancellations, we were now stranded at an airport hours away from our intended destination. The shuttle service provided to transport everyone to Toronto took more than 2 hours to arrive. We stood in the cold watching the entire flight crew drive off in luxury car service. While I do appreciate the pilots getting us on the ground safely, I feel that customer service was extremely lacking. Save yourself the frustaration and headache, and use another airline.

✅ Trip Verified | The flight was delayed twice but that's not the irritating part. They said my carry-on was too big. I've taken 3 flights in the past week with it and it was fine. The attendant said try it, if it doesn't fit, you'll have to check it. It fit just fine under the seat in front of me! The problem was my husband sitting next to me had the same carryon and we couldn't fit both of them under the seats (the overhead was indeed too small). Since the flight was only half full, I'm not kidding maybe less than half, we asked if he could sit in an empty row and put his bag under those seats. They said no. He was not allowed putting his bag under any seat except his assigned seating. Is that really a rule? I've never encountered that before. So we had to check one of our carry-ons and had trouble at baggage claim because it wasn't there. They never told us it wasn't going with the regular baggage. So more delays, and just really aggravating because we go to the trouble of bringing thimble sized toothpaste and moisturizer, and take it all out yo display for TSA just so we can skip baggage only to be forced to do it needlessly. The crew was not helpful at all.