Porter Airlines

✅ Trip Verified | I should have known better. 5 hour delay and counting. I know in part it is due to weather but all other airlines are flying in and out of Montreal with much lesser delays. It burns me that I am sitting here watching Air Canada, WestJet etc depart to Toronto. This happened this past June when I flew to Ottawa. Your staff are so curt and show no degree of caring. They do not go out of their way to check info but instead tell you to check the board or web site. On such a competitive business you would think they could go the extra mile.

✅ Trip Verified | If you expect to get to your destination you must avoid Porter at all costs. The planes are propeller bombardiers about 15 years old some of them. They cannot handle the weather like a jet can. Because they cancel flights regularly. Porter only has a gatekeeping system. If you do wait a day or so you might get a call back from someone who will literally yell at you. They say the calls are recorded, I doubt that is true. If they did the employees would not act like that.

Not Verified | They charge $55 CAD to put my bag in the overhead compartment. If I used my backpack instead, I could still put it in the overhead compartment but they wouldn't charge a fee. It doesn't make sense, especially when you read in the news that fat influencers are lobbying to get an extra seat for "free", meanwhile I have to pay for storing an "approved" sized carry-on bag in the overhead. I've been flying my whole life, and now all of a sudden I'm compelled to pay extra just for bringing my clothes, in an overhead bag that I used to be able to bring for free? I think Airline Travel is one of the only service industries I can think of where they give less and take more. It's a clown world, for sure. Just gotta laugh about it.

✅ Trip Verified | My family and I were supposed to fly to visit my parents in Florida. We showed up to check our bags 2 hours before the flight, we waited in line for an hour and a half and was told my newborn baby my wife and I can’t get on the flight because we are late. It took them 20 mins to process 1 person in a line of 30 or so people. There were 7 people behind us so a third of the passengers weren’t able to make the flight… needless to say I am incredibly disappointed with this airline and will never book them ever again. My family and I had to wait 6 hours at the airport for the supervisor to show up to change our flights which we will not take because we made separate arrangements. Anyone reading this thinking of booking porter for your travel plans, please save yourself the headache and book with a real airline. In my more then 20 years of flying this was the worst flight/airport experience I ever had in my entire life.

✅ Trip Verified | Porter destroyed my luggage, and then did not make it right at all. Three large holes, two wheels ripped off. I then spoke to the rep at the airport who told me to call. The person on the phone said I must use the website. I did that and haven't heard anything. Honestly, I believe it's all a tactic from them. Create as much friction as possible and hope the passenger gives up on their rights. Disappointing behavior.

✅ Trip Verified | Porter is a great option if you want a flight delay. I've never seen an airline get delayed as much as Porter. Go with Air Canada. 50 dollars extra per ticket is better than waiting 2.5 hours for your flight to arrive.

✅ Trip Verified |   Flight was at 4pm. Loaded the flight, told to unload the flight, given no communication whatsover regarding lodging, another flight, etc. told by the flight attendee to go get your luggage at carousel 48 and see the porter agent at the check-in counter. Went to the flight check-in counter and not one porter associate. People with mobility challenges going to get their luggage and then told the flight is back on after we’ve left security. We then have to go through multiple busy lanes of people to go through security again and are rushed back to the same gate. We are now 7:50pm and, we still have not left the tarmack, again also not given any communication. We then when coming back on the plane are told to refrain from eating peanuts as someone has a severe food allergy yet, they can’t give us anything to drink or eat. The attendant should not have told us to go to Porter check in m, she should have had us sit and wait for more information. I would not recommend.

Not Verified | Best food I've ever had on a plane and I'm a chef! Fantastic service, nice new plane, impeccably clean, pretty comfortable seat and wifi for the whole trip. A screen to watch in flight entertainment would top it off as my phone screen is small but otherwise cannot fault. I flew with Flair Airlines a few days ago and Porter Airlines feels First Class in comparison.

Not Verified | I cannot recommend to anyone to fly with Porter. We had one flight with them on October 22, 2023 - a direct flight with no layovers. And somehow they lost our checked bag. They said that they can tell that we checked it in, but it went no further. So the bag is still at Toronto airport and they are doing absolutely nothing to recover it. After multiple check ins and calls regarding the bag, we had to submit a list of all items in there. Now they’re asking for receipts in order to refund us some of what we have lost. Some items are vintage and many years old - there are no receipts. I do not feel any amount of confidence in this airline, especially when it comes to the care of its customers.

Not Verified | I wish I could give a raving review for Porter but unfortunately, my experience was far from pleasant. It was like stepping back to the 1960s - and not in a charming, whimsical way. It was as if modern conveniences, such as online check-in, were all but alien concepts to this airline. The "in-person-only" check-in policy is nothing short of archaic and cumbersome, with one bizarre exception - only two nationalities have the privilege of checking in online. Not only does this seem like a potential infringement on equality rights, but it also strikes me as potentially legally questionable. Nevertheless, such favoritism does nothing to enhance my own, or any other passenger's experience who does not fall into these specific nationalities. Moreover, the physical check-in counter promptly shuts down 75 minutes before the flight. This outdated policy could easily result in missed flights for unsuspecting customers. Frankly, if the company's approach to something as straightforward as check-in is this outmoded and complex, I dread to think about how they approach more critical matters. Punctuality and safety must not fall victim to such outdated practices. My concern, therefore, is that this could just be the tip of the iceberg. It naturally raises questions about Porter's operations behind the scenes, where we, as passengers, can't see. My advice to prospective passengers is to tread carefully. Understand the policies thoroughly before booking with Porter. There may be more beneath the surface that could negatively impact your trip.