Porter Airlines

Not Verified |  When I Originally booked my flight I paid all the extra fees to ensure that I could make a change, or even cancel, and receive a full refund. Literally less than 12 hours before my flight was set to depart, They did a full cancelation of the flight and expected to rebook me days later to arrive at my destination. So, I chose the option to cancel my flight and rebook with a different airline. Fast forward to 2 weeks later, I still have not received the payment on my credit card. So I phoned customer service tonight to inquire.... And the man I spoke with was the most condescending person I have interacted with in a very long time. period. He was unbelievably rude, cut me off repeatedly, and was very sarcastic in his answers when I genuinely asked questions about the airline and their performance. Then i find iut this whole time itd because they chose to just credit my account rather than my card, Which was not agreed upon when I first booked the flight. Thankfully they refunded me fully in the end, but the phone call still somehow ended with this man being terribly rude with me for no reason whatsoever. I was calm, polite, and friendly through the whole conversation.I'm not sure what I did so wrong, but I certainly will never make the mistake of booking with Porter again.

✅ Trip Verified | Mar 3 They cancelled flight PD2286 from Halifax to Toronto due to a "coming storm in Toronto" --- But because they did that they also cancelled flight PD2283 from Tor to Hal leaving 5 hours earlier @12.55pm from Toronto with clear skies in both Cities, this was to avoid having the plane stay in Halifax overnight. This cost 80 passengers stranded in Tor about $200 night for hotels, food, cabs etc. I estimate 80people x$200/night=$16,000 and Porter didn't give a cent. And saved the cost of 2 flight by booking us passengers on scheduled flights the next day. The Canada Transportation Agency only requires them to state the circumstances were "Unavoidable" to get away with restitution to their Customers - What a sleazy move, They have also cancelled 3 flights in 8 days from Halifax all at 5pm departure

✅ Trip Verified | Ridiculously unreliable - 26 hours before my flight I received notice that it had been cancelled and my ticket transferred to a flight leaving 9 hours earlier. I managed to get to the airport in time for that flight, only to have it delayed twice with no explanation. Cheap tickets, terrible service, take your chances and don’t fly Porter if you need to make a connecting flight.

Not Verified | They cancelled my outbound and return flights. They only informed of the change in the outbound flight and could only offer a flight that arrived the next day. The return flight I just happen to check to find they changed it to return a day early and could not offer another flight for more than 48 hours. Lack of communication about this was appalling and in the end I had to cancel and pay way more to get last minute flights with another airline. Don't fly with these guys unless you don't care what day you arrive, what day you leave and want to pay extra for accomodations.

Not Verified | I had booked 4 tickets for a trip from Toronto to Calgary over 8 weeks ago for this coming March break. Two days before the departure date I receive an email saying flight had been cancelled and they would put us on a flight 4 days later after my departure date. When I called, after waiting close to an hour on hold, this was the only “solution” they could provide. Clearly this was not a solution so I asked to speak to a manager. I was told I would hear back in 24 hr. I am still waiting. For an airline that brands itself so highly, this is highly disappointing in so many ways and breeds the contempt everyone has for airlines - they are no better. To top it off, it will now cost me 3,000 dollars more to fly another airline because of booking it 2 days before departure. They will never get business from me or anyone else that brings up airlines in my presence.

Not Verified | Booked to fly Calgary to Toronto on March 4th, flight 360. It was cancelled due to bad weather in Toronto. Email confirmation of the cancellation auto booked me to the flight the next morning. Noticing that their was a flight earlier in the day that had been rescheduled for mid afternoon I called them. I was on hold for well over an hour (their recorded message said it would be 15 minutes). Then when an agent answered I requested to be moved to the earlier flight and he took all my information and asked me to hold again. After 15 minutes again on hold they disconnected the call. They have both my email and phone number --do you think they bothered to call back. They have very recently started flying this route and from the looks of it they are not ready to fly with the Big Boys yet. I could have flown cheaper with Air Canada but thought I would try Porter - big mistake. My brother-in-law flew earlier in the week and also got cancelled. Not a good start to flying this new route!

Not Verified | Porter Airlines is quite unreliable, I had my flight cancelled twice and was rebooked for a flight 6 days after the original. However, the customer service was amazing and my flight was brought forward by the amazing Shasha. She worked really hard to find a way to get me to my destination despite booked up flights and was the most efficient, kind and friendly airline customer server I have ever spoken to. Thank you Shasha for brightening up my day and being such a life saver!

Not Verified | Worst airline company and customer service ever! Completely not professional. Hated my experience and would not recommend it. So much sub par to the performance of other airlines I experienced. The communication nor the comfort is very amateurish. Got my flight cancelled and nobody communicated any plans and the rebooking was done on a flight the day after when spots were open on flights the same day but apparently I had to pay an extra to be rebooked on the same day. Completely unprofessional.

✅ Trip Verified | Booked ticket from Toronto to Montreal directly from their website with my personal mail ID and contact details. They cancelled the flight, at the last minute they said flight cancelled, gave another one for next day. At least they should inform one day prior or have to arrange another flight or airline at the same time. This is not for the first time. Even though I am aware about their pathetic service, I choose this one only because there was no alternate option. They do not value the customers time, they behave like its their right to cancel any flight at any time. Also they haven't provided me food and accommodation. Its around 8 hours, my luggage is not returned, waiting at the airport. Very very bad service Porter Airlines, not at all recommended to any one.

Not Verified | It was a pleasure from start to finish flying with Porter. The specific flight was PD403. Tha amenities were great. Wifi free, snacks free. Provided by a friendly professional staff. The booking and boarding went ultra smooth. Helpful and courteous from the get go. Pretty impressive considering it was an almost inaugural flight. I would recommend Porter to everyone. Would like to thank Teyana, Lauren and Chazito. It's staff like that and a more then competent pilot and FO that makes flying a positive experience that you want to repeat. Kudos Porter.