✅ Trip Verified
| Quebec to Washington D.C. Beware: 30 minutes before boarding your flight it could get cancelled. Then they can't put you on a different flight until 4 days later because they are such a small airline and have no partners. What's worse is that no one can get you a refund, even after you've waited an hour and 37 minutes on the support line. When asked about a direct extension to call into (because they said they couldn't refund you since you didn't book directly with them) they have none. When asked about an email to use, they said they only have an "online form" which, if you read it, is for "Compliments, suggestions and complaints". Absolutely amazing. My point is, yes, this was a very unique experience, but as an airline based in Canada where the weather is often snowy and knowing their planes are smaller than the normal commercial crafts, you would think they would hire more people to give you support at the very least? When to fly with Porter: If you have all the $$ and spare days in world and don't mind just having your entire travel plans twisted at their pleasure. When not to fly with Porter: If you are a normal person and would rather not spend twice the amount to return home. Their actual flight experience is average. Nothing different form a major airline. They entice you with free drinks/snacks, but its your average things. Nothing worth spending time stressed out about making it home, booking last minute travels, and spending 12 hours on the road.