✅ Trip Verified
| Porter Airlines delayed my return flight from Toronto to Timmins on November 9, and it was a disaster ultimately diverting to Hamilton (which they failed to tell everyone until boarded and door was locked so we were trapped and not headed to our destination). Beware, they do this on late flights I've come to learn. The flight did not post a delay but did not board and no announcement was made prior to the scheduled departure time of 5:45pm. At 5:52pm I received an e-mail notification of a delay to 6:15pm. Shortly after that, the ground staff announced the delay and said it was a short delay “due to scheduled maintenance” (which made no sense as I assume you do all scheduled maintenance at your hub in Toronto or the GTA). At 6:03pm I again received an e-mail notification of a delay to 9:20pm. There were no updates provided every 30 minutes per their ”Delayed, Diverted and Cancelled Flights” policy. At 7:43pm I again received an e-mail notification of a delay to 9:35pm. There was no further information provided in respect of what was happening during all of this, which we later found out Porter was flying up another plane and the one we were supposed to fly on had been taken out of service). At 8:25pm I received an e-mail notification of a delay to 9:45pm. This made it 4 hours, which according to their ”Delayed, Diverted and Cancelled Flights” policy meant passengers should be provided with a meal voucher – This did not happen. At 9:52pm I again received an e-mail notification of a delay to 10:00pm, at 10:23pm I again received an e-mail notification of a delay to 10:20pm. Eventually, the flight boards and there was no warning about what was to occur next. Once everyone was on board and the plane door closed the Captain came over the PA system and said that we would not be going to Toronto but rather to Hamilton, Ontario (over an hour away by car) – there was no other detail provided. I asked the Flight Attendant what this meant and she said that we would fly into Hamilton and then a shuttle bus would take us to the Royal York hotel (not to the Island Airport to be able to get my car – which you could not get off the island given the delay). Several passengers demanded to get off the plane – this meant a further delay, by now it was approximately 10:30pm. I asked if I could fly out the next day and was told I could, so I decided to get off the plane. When I got to the counter inside the terminal at Timmins the agent said that the morning flight had been cancelled, again another fact not shared prior to my decision to disembark. They also told me the midday flight around noon was full on November 10th and I could not get on that flight, leaving the only option the 5:45pm flight the next day. I was told Porter would not provide a hotel in the circumstances but I could make a claim, which I did and they denied to pay anything other than $8.00 for a meal. I had meetings in Toronto on November 10th so I had to fly out in the morning, that left my only option to purchase a one-way ticket with Air Canada on a 5:20am flight (cost $392.42 CAD), plus meant additional expense to transit from Pearson Int’l back to the Island to retrieve my vehicle.