Pegasus Airlines

The Pegasus Airlines operators never respond and thanks to them, I'm unable to rebook my return flight. Sadly this is not the first time we are facing trouble with this airline. Last year, they lost our luggage twice and returned it towards the end of our holiday and haven't apologised, not once let alone compensated our losses. Now due to not being able to reach the operator I called the administration, where I was spoken to in the rudest possible way. Clearly I should have stopped flying with them since the time they lost our bags but you just think that must be an accident. Guess they will never learn to treat customers with respect they deserve. They are no longer new if that's their excuse and at this rate no matter how cheap their flights are they'll lose their clients because customer service is a foreign subject to them!

In October 2015 I booked Pegasus Airlines from Oslo to Antalya via Istanbul return trip for February / March 2016. On 24 December 2015 I received notice on e-mail that both flights Oslo - Istanbul and return were cancelled, so I replied and requested a refund. On 12th January Pegasus called me on my phone, gave me the option to cancel for a full refund or to book another flight. I chose to cancel, and was refunded in full a week after. Given the situation in Turkey the cancellation is understandable, and I was pleased that Pegasus called me instead of me having to call them. So I give Pegasus an 8 for their service in case of cancellation.

I was absolutely appalled by the way I was treated by Pegasus Airlines. I flew from Geneva, where a lot of customers nearly missed their flights because Pegasus did not allocate enough check in desks for everybody to check in efficiently. It resulted in some people waiting for 3 hours to get their luggages checked in! Then, after a layover in Istanbul, I arrived in Dubai when all the luggages from Geneva have been lost. We were a lot of people at the Lost Luggage Desk at Dubai airport to complain about this, and Pegasus was completely useless and could not provide any support. During two days it was a constant battle to get any information from Pegasus on where our luggages were. We eventually found them after going directly to Dubai airport and realising that the luggages were sent on a flight the day after we arrived in Dubai. I flew with a lot of airlines with low levels of services, but this one is the worst.

Pegasus Airlines service level is very low. The only reason we choose this is it is landing to Stansted which is near my house. There is not much price differences, you cannot choose your own seat on check in. I bought 5 kilo extra for £31 and when I had 1 kilo over for my luggage they charged me again. Also they lost my partners luggage today from Istanbul and nobody knows where it is. No more Pegasus Airlines for us, even it is a free ticket.

Stansted to Dubai via Istanbul. If you can endure endless flight delays without apology, very uncomfortable and cramped seats, rude staff, and transit baggage left in Istanbul because of flight delays then fly with Pegasus Airlines - you will never have a negative review about any other airline, because Pegasus Airlines is by far the worst I have travelled in my 50 years of flight.

Moscow to London Gatwick via Istanbul. I have many things to say about Pegasus Airlines but its only negative. I am a frequent flyer and Pegasus is the worst of all. Flight delays - if you have a connecting flights make sure you have enough time. Bad customer service - no information regarding cancellations and delays, they don't care about you, they never reimburse you or say sorry for their awful services. Even if its a bit cheaper at the moment, it might cost you a lot more later on.

Stansted to Dubai via Istanbul on Pegasus Airlines. Worst airline I have flown. Flight at Istanbul left without us 20 minutes after we landed. We weren't able to find the gate because it wasn't listed on the board. There was nobody around the airport to explain to us what was happening so we wondered aimlessly for 5 hours trying to find out what was going on. Staff were unbelievably rude and unhelpful. Had to wait two days to get on a new flight and we didn't even know if we were on it until we got to the check-in counter. When told half of the passengers doing the same flight were not put on the new flight, staff were exceptionally rude in sorting out a replacement ticket, avoiding eye contact, speaking to each other in Turkish and snapping at me for being annoyed. I can understand that there are some things such as snow that are out of an airlines control, but the way in which Pegasus dealt with this problem and the appalling attitude of their staff made the experience ten times worse. I am sure that I am not the only one that will be avoiding this airline at all costs from now on.

Amsterdam to Tel Aviv via Istanbul. I am writing this review while I am waiting in line at the lost and found. My bad experience with Pegasus Airlines started long ago before even getting on the flight. I got an email that my flight was delayed and after checking myself, I found out that I won't have enough time to get to my connection flight in Istanbul, and I had to call and change 6 tickets manually - which I think is suppose to be done with a phone call from the airline company and not me calling them. Of course there were more minor delays during the trip and best thing that can happen is that I have to waste 3 hours in the lost and found to get my baggage - after I specifically asked about this before my departure in Amsterdam and they said "don't worry about it, the baggages will get there the same time you do."

Gatwick to Istanbul return on Pegasus Airlines. The service outbound was neutral, nothing good or bad to say. The plane was ex-AirAsia - as careful lifting of a sticker on the back of the seat revealed! On the return, which was 2 hours late due to extra security and 40 minutes to clean the plane of snow which had fallen overnight, the staff were pretty awful. They say you can pay in Euro for food and drink, but they told me they didn't have Euros to give me change and they would pay me back in pounds. I kept having to ask for them to give me my change, it took about four asks, and they returned me my money in a very surly manner. I decided to insist, due to their attempts to fob me off. Also the toilet had a problem and the back half of the plane smelt terrible for about an hour. I would fly them again on short routes, but I suggest if you don't want to pay for their overpriced food and drink by credit card (for which I imagine they get an inducement) to take your own food and drink.

Copenhagen to Krasnodar via Istanbul. My flight with Pegasus Airlines was alright, but due to weather conditions they've been cancelling our flight to Krasnodar for three (or maybe more) consecutive days, even though both the Istanbul and Krasnodar airports are open, and Pegasus and other airlines have flights departing from Istanbul. In the airport, everything is chaos. I didn't consider myself lucky to be in a hotel and have my vacation shortened, but compared to living at the airport for three or more days I now know how lucky I am. When spoken to, Pegasus are not very helpful in explaining, why we are not flying, and if you call them up on the Turkish phone line and choose English language, there will be no answer. Everybody that I've met says: "Never again will I fly with Pegasus Airlines". Now I know.