Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 252 reviews
5/10
2 star Skytrax Rating
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9/10

Pegasus Airlines customer review

(United States)

Ankara-Izmir. Flights were cheap overall the service was excellent for a low cost carrier. Plane took off and landed on time. Clean planes and for once a happy flight-crew.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United Kingdom)

London Stansted-Istanbul S Gokcen Istanbul S Gokcen-Tbilisi return. No complaints at all in fact three of the four flights left on time and arrived on time - the fourth was delayed because of heavy and sudden overnight snow at Tbilisi airport. The rows of seating a little more cramped than I am used to but not intolerably so. The food (paid for - and bookable in advance via their website at a discount) was surprisingly high quality. Really rather good in all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(United Kingdom)

There are always snags but as a first time traveller with Pegasus it was extremely good vale for the money. Booking efficient. Aircraft new clean. Flight times spot on. Food a little costly but good. Check-in efficient and cabin staff friendly. Flight time from Stansted to Arcan Cyprus is only 5 hrs including a 50 min stop at Istanbul. Hold luggage limit 20k. Pegasus should impose a restriction on cabin luggage the huge amounts of 'hand' baggage taken by some was absolutely ridiculous.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Pegasus Airlines customer review

(United Kingdom)

Clean aircraft friendly staff flight was on time. However the food was well overpriced (£4 for a chocolate bar) and seating arrangements were cramped leaving you feeling like you are sitting on the person in front of you - how they expected us to fit down onto a brace position in a emergency I do not know. All in all I would say you pay for what you get.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(Switzerland)

ZRH-BEY via SAW return. ZRH-SAW delayed 1 hour due to late arrival of incoming flight. B737-800 clean and boarding efficient on all sectors. Very good value for money 3 out of 4 sectors on time. SAW airport new and comfortable for 2 hour transit.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(United Kingdom)

London to Tbilisi to Zurich. Cheap fare is the only reason you would choose to fly with Pegasus but if Tbilisi or Beirut is your final destination I would choose similarly priced Air Baltic via Riga any day. Avoid at all costs a long layover at SAW as mentioned in earlier review! I've vowed never to fly Pegasus again and even found myself claiming Ryanair is better. I always sit on the back row - on 2 sectors TBS-SAW and SAW-ZRH someone was smoking onboard and crew didn't bother - both times turned a blind eye? Passengers up and about while the plane was still on the runway in Tbilisi and again in Istanbul on return - again crew didn't bother. All in all pretty chaotic. What they do seem to get right is the friendliness of the cabin crew - chatty and generally helpful. Onboard food ok (avoid hot breakfast) and by booking them ahead you get served first and it works out much cheaper. On all 4 sectors there was a problem with paying for my drinks with a credit card but eventually they somehow managed it - otherwise my flight on Christmas Day would be pretty gloomy. Great onboard tv's with aircraft location which you don't usually get on a budget airline. Safety demo featuring children whilst fun means that no one bothers watching it after first 30 seconds (probably doesn't help no crew are present in the aisle either when it's running). Last sector SAW to ZRH was operated by Tailwind Airlines in old 737-400.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Pegasus Airlines customer review

(United States)

Kayseri - Istanbul SAW. Kayseri check-in was a nightmare compared to outbound THY flight. There will be Turkish families arguing with agents over the weight of baggage! I had paid a nominal 8TL to reserve front aisle and middle seat on web site but were offered exit rows at check in. I had also purchased additional baggage kgs from the web site knowing 20k wouldn't be enough and was still over. Agent spoke good English and was very friendly despite the chaos around her and let my baggage and my companion's overweight baggage go on without additional charge. My two carry ons were not an issue despite policy. Kayseri airport is bleak and has only one restaurant with very limited selection. Grab a doner in town before you head out. Boarding was chaotic for this full flight but flight departed on time. FAs where professional and went through the entire safety in both Turkish and English. Drinks were offered and food for purchase. Plane was new and clean with nice in-flight magazine. Exit row space was no bigger than regular rows. Should have kept my seats up front. Flight is quick and Istanbul SAW new and modern. Baggage wait was not bad. Bus service to Taksim Sq. (45 min) is easy departing every 1/2 hour for only 12 TL. Price for Pegasus flight was only $45 US a great deal vs. THY's $70. However for only $25 more check-in with THY would have been a breeze (as I gazed over at the agents just waiting for a passenger) the plane would have been empty and I would have had a hot meal for free 23k baggage allowance plus Star Alliance miles. You decide when flying domestic Turkey. Overall I would fly Pegasus again.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Pegasus Airlines customer review

(United Kingdom)

London Stansted to Tbilisi Georgia via Istanbul return. I was relieved to find a normal airport check-in with allocated seats and 20kg checked baggage allowance at no extra cost and 8kg hand baggage. London to Istanbul was slightly late but no problem as I was using the Servisair lounge adjacent to the gate. All other flights on time. The long layover each way at Istanbul's modern Sabiha Gökçen (SAW) airport was the worst part especially as neither of the lounges accepted Priority Pass but helpful staff at Gloria Jean's Coffees allowed me to plug my laptop into their power and there was wireless available. Hilarious safety video featuring children – a great idea because you just have to watch it. Planes modern and clean. I learned here that on-board prices are high so I ate and drank before the flights. Unlike others I had no problems with cancellations. So far as I am concerned this is a budget airline which is much better than that very arrogant one which I could Harp on about.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(United Kingdom)

Stansted - Istanbul Return. Very short check in at STN - agent seemed surprised at our relative lack of luggage perhaps understandable given that 20kg free allowance was included in the ticket price. Chaos at the other desks as Turkish families seemed to be trying to take huge amounts of luggage with them. Flight was around 45 minutes late but kept well informed with regular announcements. Aircraft clean and fresh but legroom very tight. Great funny safety demo video. Crew friendly if a little slow at service. Prices on board were very high - even higher than Ryanair. SAW airport in Istanbul offers limited transport connections into the city but was a much larger airport than expected. Return journey much the same hand baggage limits strictly applied and slightly more chaos at check in. Again crew seemed very genuine and friendly but slow at serving meals and snacks. Flight only 25 minutes late this time.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Pegasus Airlines customer review

(United Kingdom)

I booked 3 seats 5 months in advance. Due to travel at 22.15 I checked the web site on the morning of flight to see that it had been cancelled. I rang the Customer Service line who told me that the flights were still operating. At 1200 I had a call to say my flight was indeed cancelled as was my return. Could I make Stansted by 1200 next day (originally Gatwick). Coming from the Isle of Wight the answer had to be no. Okay I could have a full refund if I supplied IBAN numbers (not credit card refund you would expect) this would be in my bank within 8 days. Got alternative flights and checked bank 2 weeks later - no refund! Rang and e- mailed help desk who took my credit card details and promised refund within 5 days. One week on and still no money. E-mailed again - still no response. We live in hope.
Cabin FlownEconomy Class
Value For Money 12345
no