Pegasus Airlines

I booked a flight from Berlin SXF to Sarajevo via Istanbul SAW, sadly due to the weather conditions in Sarajevo my plane from Istanbul could not depart. Pegasus Airlines had at that time no other available option for the next 3 days, so they put us up in a hotel. But the company managed to organize an unplanned flight so Belgrade and then a bus till Sarajevo. They did everything very efficiently. They found a great solution and so once more kudos to Pegasus.

Stansted to Dalaman via Istanbul. Awful airline. delayed at Stansted, no-one bothered to say why, and how long. As a result miss connecting flight to Dalaman. Staff at Istanbul unhelpful, left us standing for ages no explanation. Both I and Mum at home ringing customer service about luggage, we were told luggage in istanbul, go to collect it (got shouted at by staff there, police involved told man to stop). Told luggage had been put on aircraft for next morning. No-one seemed to know what they were doing. After several hours taken to a hotel, small meal provided. There 4 hours, picked up taken back to Istanbul. It transpired luggage had gone on the flight we missed, which seems insecure. Was grateful to have luggage - looking at reviews about delays lost luggage etc. no response to claim under EU regs, nor to email to CEO. Never again, dreading return flight. Aircraft was dirty.

At the check-in counter, the attendant told me what I wanted to take with me in the airplane was fine. Right before boarding the airplane at the gate, their staff checked the weight of my backpack and charged me again for the extra weight. They allow 8kg into the airplane and mine was off by 4kg or so. I did not have anything worthy of paying extra for, but since none of my friends were with me at the airport anymore, I couldn't give them back the extra weight. So I ended up paying more than what I would have paid another, much nicer airline. It felt like they have found me stranded and were robbing me. I have a feeling that they give a commission to their employees to charge passengers for small overweight pieces. She actually used her own cell phone to enter my credit card information! It seems that it is how they make up for the amount that they charge less compared to other airlines. My suggestion; pay a bit more upfront, book a nicer airline, you will be more comfortable, much nicer seats, staff, meals (if you book Turkish) and you would not be caught with surprises. The staff were not nice at all. One of the passengers had a backache and asked for a pillow for his back, and the attendant told him that if he had a backache he should have planned ahead and brought something with him into the airplane. It is fine if it is their policy, but she was not very nice about it and they were arguing for a few minutes over this.

London Gatwick to Kuwait via Istanbul with Pegasus Airlines. A truly awful experience. Long delays on both flights, rude staff and they lost my baggage. After losing my baggage they offered compensation of $120 but then revoked the offer after a month without payment. I will never fly with them again. Avoid folks!

Morning Pegasus Airlines flight from Tel Aviv to Istanbul. Check-in process at Ben Gurion airport smooth. Flight was operated by the airline's old but well maintained B737. After antake-off I ordered lunch as meal and drink service is not complimentary onboard. I opted for turkish kofte with fresh vegetable salad and lemonade. Duty-free on board shopping followed. Cabin crew friendly and helpful. The plane arrived to Istanbul 10 minutes later of its scheduled time. When I made to SAW airport immediately found out that my baggage is missing. After 3 hours of waiting time airline representatives informed me that luggage was not loaded to aircraft which I flew. So I have to wait 2 more hours for the next flight in order to have it. As I have another flight to New York I gave up waiting and left all contact information in order to get it later. But it took them 18 days to deliver my luggage. Their baggage tracking system does not seem to work properly. When I call airline representative said your baggage is still missing though I was told that it will arrive with next TLV-SAW flight. After writing a few emails to lost and found department they managed to send it to me. Even not directly to my adress. I took it myself at the nearest airport. Overall, this is typical LLC with friendly cabin crew, low fares, rather unprofessional staff at Sabiha Gokcen airport. I would rather choose other airlines to avoid these kind of problems.

I had to book flight with Pegasus last minute to fly to Hurghada (via Istanbul) on 13th November 2015. What can I say, the reviews were bad but I had no choice but to purchase these tickets as my original ones to Sharm El Sheikh were cancelled. This is by far the worst airline you can fly with, they always have delays. I had total days of about 4 hours from all my flights. While I was coming back from Egypt my flight was delayed by 2 hours and in the end all the passengers were asked to carry their own baggage into the loading belt before entering the plane. I mean did I pay for my flight to be doing this? Poor in every way, I do not recommend this airline.

I like flying Pegasus on short-haul routes as it is very cheap compared to Turkish Airlines. Since the flights are less than an hour long, I do not mind not being fed. The planes are high density, but fairly new and clean. Flight attendants don't bother you over simple things, but are there if you need them. I board last, so I choose whatever seat is empty. Their luggage allowance of 20 kilos is also welcome compared to many European airlines. They are expanding fast and it is hard to train their staff for international standards, so dealing with them requires some patience. When I asked a staff member about this, he said that they simply cannot cope with the increase of traffic.

18.00 hrs service from Paris Orly to Dalaman via Istanbul was delayed by 1hr 40min. Bad service just terrible not on time, no food provided, not even a lite snack provided. Had to pay for food. Staff taking forever with the food cart. I understand that if I wanted food (though it should be provided for free) I had to pay for food by the time the staff came with the food cart. Food I was after was sold out. I bought something a little bit more expensive than I can afford. When purchasing food I was missing a bread roll. If I'm paying 15 euros for food. I want everything that's provided as mentioned above on poster, not missing a bread roll. Unprofessional, terrible unorganized airline. Also everyone don't fly with this airline maybe cheap but pay more extra instead of Pegasus Airlines.

I was expecting something awful but Pegasus Airlines turned out to be a very nice experience. I pre booked seat 4A for a few euros and it was a comfortable leather seat with plenty of leg room for me (5ft 11). I also pre booked a chicken dinner which was served shortly after take off and as far as airline food goes it was superb. The crew were polite and the flight departed on time and landed early. This was a scheduled flight and I think a lot of people fly package holidays so the tour operator decides seat pitch and catering. Tomorrow Istanbul to Budapest and I hope the review will be the same.

One of my worst experiences. The cabin staff took 1hr 45 mins to serve from the middle of the plane working their way down towards the end. All we could hear was them complaining about a passenger from the middle of the plane. When they eventually got close to our seats and I made them aware of my needs for a drink, the hostess said that a passenger was rude to her, I told we were aware of this as we could all hear her and pointed out that was not professional. Her reply was she works very hard. I told her all I wanted was a drink, but she was very rude and stopped serving. Another passenger handed me her bottle of water. Another passenger had asked her three times for fruit salad for her eighteen month old son, but she never ended up getting it. The plane was filthy when boarded.