Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 249 reviews
5/10
2 star Skytrax Rating
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9/10

Pegasus Airlines customer review

(United Kingdom)

Difficult to communicate effectively with the booking agent in the UK. However we flew from Sabhia to Dalaman. Everything was incredibly smooth it is a short flight so cost was not an issue onboard. The aircraft was very new the crew were pleasant. We all felt highly impressed from the moment of check-in to disembarking.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(United Kingdom)

Manchester to Dalaman. Waited over an hour to check-in even though 3 desks were open. Everyone who had overweight luggage was given a ticket then wandered around the airport to pay whilst the check-in assistant sat back and waited for them to return instead of dealing with the next customer. We paid for extra legroom and got the front seats. Compared to other airlines this was minimal. We have never sat in smaller width seats. All 3 of us had to raise our glasses together to drink in unison. Extremely uncomfortable for 4 hours! The cabin crew never smiled and were downright surly. The drinks are extortionate. We do not have a good thing to say about Pegasus.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Pegasus Airlines customer review

(Romania)

Dalaman to Bucharest. I took my flight from Dalaman Turkey to Istanbul. Flight was delayed so long I missed my connecting flight in Istanbul for Romania. It took me 4 hours to find someone at the airport to "help" me. She offered to sell me another ticket for a flight 2 days later. I told her it was not my fault I missed my connecting flight to which she said "You are welcome to go to any other airline." I ended up having to purchase a very expensive last minute ticket from another airline for 3 times the cost of my entire Pegasus flight. On the flight from Dalaman to Istanbul we were in tiny cramped seats and they only sell food and drinks. Never ever again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Pegasus Airlines customer review

(United Kingdom)

Stansted to Ercan via Izmir. Check-in was smooth and swift the plane was on time and was spotless. The legroom is a bit cramped but not the worst we have been on. The food and drink onboard were no dearer than a UK based budget airline all in all a very positive experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United Kingdom)

We flew via Istanbul to North Cyprus on 24 March 2012 returning a week later. The aircraft on both legs of the journey were immaculate seating was good and the service professional and efficient. I will be travelling with this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(United Kingdom)

We flew to Istanbul. Online check-in and boarding smooth. The flight however was terrible. On most night flights they serve drinks and food and dim the lights so passengers can rest. Not on Pegasus! They kept the lights on the whole flight and the crew kept going up and down the aisle selling products! The return was the same story!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Pegasus Airlines customer review

(Netherlands)

Düsseldorf-Istanbul Sabiha Gokcen return on Boeing 737-800. New clean planes on-time departures and arrivals friendly staff. Very cramped seating arrangements. Food and drinks overpriced. No inflight entertainment only flight status information. All in all good value for money if you don't mind being folded up for 3 hours.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United States)

Ankara-Izmir. Flights were cheap overall the service was excellent for a low cost carrier. Plane took off and landed on time. Clean planes and for once a happy flight-crew.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United Kingdom)

London Stansted-Istanbul S Gokcen Istanbul S Gokcen-Tbilisi return. No complaints at all in fact three of the four flights left on time and arrived on time - the fourth was delayed because of heavy and sudden overnight snow at Tbilisi airport. The rows of seating a little more cramped than I am used to but not intolerably so. The food (paid for - and bookable in advance via their website at a discount) was surprisingly high quality. Really rather good in all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(United Kingdom)

There are always snags but as a first time traveller with Pegasus it was extremely good vale for the money. Booking efficient. Aircraft new clean. Flight times spot on. Food a little costly but good. Check-in efficient and cabin staff friendly. Flight time from Stansted to Arcan Cyprus is only 5 hrs including a 50 min stop at Istanbul. Hold luggage limit 20k. Pegasus should impose a restriction on cabin luggage the huge amounts of 'hand' baggage taken by some was absolutely ridiculous.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes