Pegasus Airlines

Geneva to Istanbul Sabiha Gokcen. Pegasus Airlines is somewhat worth it however, if you have better choice, don't go for it. Very tight seats and there is barely any space to eat. Cabin Staff are helpful however, they do not seem to like what they are doing. Horrible main meal and overcooked. Snacks and salads were good. Inflight Entertainment there is nothing except the magazine. If you have choice of which airline to go, avoid Pegasus. However, if you do not have a choice you can go for Pegasus, it gets you from A to B.

Been many years since I tried to fly Pegasus - I give them 1 star that they have opened up a direct link between CPH and AYT to avoid Istanbul airports - that's about it. Tried to book several times on their webpage - which now has 4 options available, which is a good idea if you were able to book it online. Went to an office and booked my tix - chose the flexible fare which includes seat, 25kg luggage and meal. Bought 5 extra kgs. Tried to use online check in as I need some more kgs, not possible. On check in I had 3 kg too much - fine I will pay. Went to the desk - they do not accept credit cards, they did not accept DKK and No Liras - only Euros. Yes only Euros. They wanted me to go exchange Turkish Lira into Euros - in Turkey! Refused to do so, and they gave in and let me pay in Lira, their own currency. Onboard they did not have a clue of what was going on and the prepaid meal was not served and they wanted me to pay again - finally they found out it was their mistake. As a punishment they did not clear my table so I put the tray in the gangway before landing - seats are unconmfortable, service non existing - crew busy having fun among themselves.

Everything related to the flight with Pegasus was really bad. First, at Düsseldorf Airport, there was a 30 minute delay. Furthermore, at Istanbul-Sabiha airport there was another 30 minute delay on the flight heading to Beirut (both delays were in the airplane and due to boarding problems, the crew showed up too late). The staff on the first flight were very unprofessional and rude towards passengers. They barely spoe anything but Turkish the whole time. While booking, Pegasus sends you a confirmation email fully in Turkish with no way of reading it in English. Even the staff at the official Pegasus office where I booked were very rude and careless. Overall, it was a very bad experience. This is not my first flight, I have been flying for 18 years now on short, medium, and long-distance trips. I have flown with various airlines such as Lufthansa, Air Berlin, Middle East Airlines, Qatar Airways, Quantas, Air France, Emirates, Etihad, etc. and Pegasus was worse than all of them, by far worse.

Barcelona to Istanbul with Pegasus Airlines and everything went smoothly. Cabin staff were nice, aircraft was modern, ground staff were ok (they could smile a bit more). Their website is easy to navigate, and add on extras if you wish. Plane left a tad late, but i didn't mind as I wasn't in much of a hurry. Captain communicated on how the flight is going.

Very nice flight to Dubai from Stansted via Istanbul with Pagasus Airlines. The staff at Istanbul were very helpful and were at arrivals waiting for me with a buggy to take me to the gate for the Dubai flight. The food onboard was tasty and was at an high standard however it is expensive so I purchased mine online in advanced. I had steak from London to Istanbul and grilled meatballs from Istanbul to Dubai. Seats where ok - they do recline but not that much. Drinks and alcoholic bevrages need to be purchased. Toilet facillities on both flights where clean and taps etc where working fully. Overall nice and comfortable overnight flight and cheap too.

Dubai to Marseille via Istanbul and Pegasus Airlines is the worst airline I have taken. I booked and paid for a breakfast that I never had. The organization of the check in was so messy that it took hours, the staff was not nice, especially in Istanbul, and definitely not helpful. This is not an international airlines, barely a flying bus.

We made the mistake to fly Berlin Schönefeld to Dalaman via Istanbul with Pegasus Airlines. The flight from Berlin to Istanbul was delayed, but the cabin staff assured us that we would get our connecting flight. They told us all flights are delayed, which was not true. We arrived four hours later at our destination, around 2:30 a.m. We have tried to get some compensation, but they just try to keep you busy. It is just a waste of time.

Madrid to Tbilisi with Pegasus Airlines - before flying, I checked reviews and I started to fear my decision but my experience was good. Check-in online worked and at the counter in the airport - no problems. Cabin crew were young and nice. Aircraft was a new Boeing 737-800. Food onboard was a choice from 5 menus, salads, sandwiches and snacks and prices were normal. They give you 330cc cans of drink. Service on board was as good as any "full-service" airline. Luggage arrived safe and sound (stop-over included). I fly low-cost every time I can because the airlines must be good, efficient, cost-effective and the best choice to survive.

Being an expat in Lebanon, I often come back to France and I sometimes used Pegasus as their rates are sometimes attractive. But the truth is that it’s not worth it considering the hazards you have to bear. Once, my connecting flight was cancelled in Istanbul, I suppose because it was not full enough, so all the passengers had to wait the next flight, 3 hours later. But no information at your arrival in Sabiha airport, you just see that your flight is not displayed on the board, and no way to find a Pegasus agent in the airport. So long hours staying in uncertainty. Of course, you want to complain after that. I did. But I just lost my time. They just send you automatic replies or repeat the same “we are sorry to inform you that, we cannot pay you any compensation”. Another bad experience among others, always in Sabiha airport, a nightmare. I had a 3 hours layover in an incredible mess, people sitting everywhere on the ground and flights leaving every 5 minutes. 1 hour before the time, I came to have a look at the board to see my boarding gate. No information. Weird. I came back 35 minutes before the time : gate closed! Incredible. At the most, the information was displayed 20 minutes. Then, I understood why so many people were just sitting at the foot of the board… In spite of the complete disorganization of the airport, I finally found someone of Pegasus and realized that we were dozens in the same case. At least 9 just for the flight to Paris. All with the same experience. We were taken our passports and boarding passes and were said to wait maximum 30 min. We actually waited almost 2 hours. I was then invited to go out of the airport, go to the Pegasus desk at the departure level, and ask a new ticket. There were still many places on the next flight to Paris, 2 more hours later, but the employee told me that I would have to pay the new ticket! She was very unfriendly ; when I told her that there was something going wrong in their organization, she just told me that I could go in front and buy a ticket with Turkish airlines if I was unhappy. She made me clearly understand that I had no choice. But what was my astonishment when I met again one of the other persons that were in the same situation. She told me that she explained her case and that she hasn’t had to pay any extra! I complained again on the Pegasus website. But they just make a fool of you, sending automatic or totally irrelevant replies. I decided not to fly Pegasus any more. I prefer choosing a company that respects its customers.

Hassle free flight from Paris Orly to Istanbul Sabiha Gokcen. Check in process was quite easy and was pleased to be assigned exit row seat without extra payment. Boarding via bus was quite easy at Orly Airport. Flight was delayed leaving Orly due to weather conditions in Istanbul. Onboard experience was good. Catering is by DO&CO but is paid for and is of a very high quality, but expensive. Service and attitude of flight attendants was acceptable, although they don't smile very much. Inflight entertainment consisted of mainly Turkish advertisements that would have meant nothing to non-Turkish passengers. Overall it was a pretty good experience for the price paid.