Norwegian

✅ Verified Review | Shocking charge of €11 per kg for your suitcase being overweight. I am a frequent flyer with Norwegian and this is the first time my baggage has been overweight, but they refused to take this into consideration. It's the last time I will fly with Norwegian as this is the last straw with a company with whom I have recently encountered many problems.

✅ Verified Review | I was due to fly to New York JFK from Gatwick aboard a Norwegian Airbus but received a text a few days before departure telling me that the flight would be operated by HiFly and that the inflight entertainment would be limited. Nothing about food comfort or anything. As soon as I got on board the discomfort started. Thin uncomfortable seats. Tiny TV with only 6 terrible films. Not that it mattered as my headphone socket was broken. I'd paid extra for the food upgrade (£50 each way). The food was as basic as you get. I've seen better school dinners than this food. We were provided 1 drink only. I asked for another and even offered to pay but was refused and told rather rudely "Only water!". On an 8 hour flight. When it came to attempting to sleep my seat didn't even recline. Along with that there was a wobble to it as though it wasn't screwed down correctly. The staff were hardly ever around and never seemed to answer the service light. There was also a constant 'bong' noise like when the pilot communicates to the staff. This was constant the entire flight every few minutes making any rest impossible. To make all this worse I was flying back the next day. Looking forward to a slightly better flight. The morning of my departure I received the same text which said my flight later that evening would also be managed by the same company! To my horror it wasn't just that. It was exactly the same crew meaning Norwegian knew well in advance that my flight would be this one but deemed it ok to not tell me until the morning of my flight, stopping me having a chance to change it. Since then I've had back and forth with them over email. They've offered me 1000 Casahpoints/Airmiles voucher. Which equates to about £96. No refund on the food upgrade I purchased. Just a means I can only use if I fly with them again. They've been horrendous for customer service. An apology for misselling me a ticket and a small voucher is ridiculous. There are a lot of others who have clearly had good service on their flights when they work. Just beware that when they don't you're probably going to have a really really bad time.

✅ Verified Review | Gatwick to New York JFK. A week before departure received an email stating that the flight will be conducted by Hi-Fly (not Norwegian). I had hotels booked and a car waiting for me so the opportunity to rebook or cancel was not an option. There were 6 films to choose from (total) but it didn't matter anyway because apparently they had forgotten to load the headphones. The seats were no better than economy, and although the seat recline was in the region of 60 degrees there was insufficient room to relax, I had booked premium class because my wife suffers from a slipped disk in her spine. Broken magazine pouches, and tears in the seating fabric lent nothing to the overal comfort. No small comfort items toothpaste, brush, eye mask etc. The two meals was served in a cardboard box with limited choice, yuck. I appreciate that airlines need on occasions to uterlise alternative aircraft (leasing) but come on. When at Gatwick airport and you observe several Norwegian aircraft to European destinations questions, you ask as to why a long haul flight to the USA was serviced with an aircraft so old an clearly not suitable for those who have paid a great deal of money for a semblance of comfort which was sorely missing in this trip. I'm not looking forward to the trip home.

✅ Verified Review | Bergen to Gatwick. Punctual; service was on time with informative updates provided by the flightdeck crew. Aircraft new and very fuel efficient. Comfortable; the cabin was fitted with next generation seating with extra legroom and comfort. Cabin interior was new, modern and looked after. Friendly, welcoming and helpful staff; staff were there to help and assist but never overwhelming. I sensed they had pride in their job. On the flight one of our cases was overweight but no additional charge was made, because our total baggage allowance (hold+cabin) was not exceeded, which meant that we didn't have to do any on the spot repacking. Good value for money - flights were booked within about 3 weeks of departure and were still very good value. Open ticket return was also easy to book and easy to change on line app. Booking: booking was made online and was very simple and straightforward. The on-line app was also extremely easy to use and very useful in that electonic boarding passes could be used. Excellent inflight wifi connectivity with access to films and free programs. I would certainly recommend Norwegian and would definitely consider using them on other routes.

✅ Verified Review | Tromso to Nice via Oslo. First time I fly with Norwegian but certainly not the last. Nothing bad to tell about this company. So many destinations at a great value price. Food on board is affordable. We had a little delay with our flight from Tromso but there was blizzard that delayed all the flights at this airport.

✅ Verified Review | Gatwick to New York JFK. The worst airline experience I have had. The flight was delayed 5 hours and we were not given anything to make up for it. On boarding the flight I pulled back the seat pouch to put my book in, and the plane had clearly not been cleaned. I asked the air hostess to clear the mess, she rolled her eyes and replied "I guess I could do that". I was sat next to quite a heavily pregnant woman, there were cabin staff stood in the entrance who could see this pregnant woman struggling to get her bag into the overhead bin yet not one of them offered to help her. They then later denied her request for a glass of water because the snack bar was not open. They would not let her go to the toilet when there was turbulence. Appalling customer care. I wouldn't say its good value for money once you've had to pay for extras such as luggage and food.

✅ Verified Review | Copenhagen to Stockholm. I'm a frequent Norwegian flyer, and have for a long time liked it a lot. It seems like Norwegian outsource many of their flights to Smartlynx Airlines, and it is terrible. Today the plane is delayed 1.5 hours. That is unacceptable. Smartlynx Airlines fly A320's instead of Norwegian new Boeings and that means the boarding can only happen from the front (so it takes twice as ling and gets the arrival even more delayed), there is less luggage room in the cabin (so they have to check in last minute extra luggages, which delays the process) and there is no wifi on the plane.

❎ Unverified | Gatwick to Berlin. Originally 09:00 flight. Time changed with more than enough notice, offered many different options for new flights for free or full refund for the leg. Check-in was quick and easy, as was boarding. Aircraft was modern, clean and comfortable, although the crew lacked any personality and seemed almost perturbed to be doing their job. Very ordinary flight. Berlin to Barcelona and then Gatwick, 09:00 22/07/16. Again, originally a direct flight at 12:40 from SXF-LGW. Offered a refund, but we opted for a free of charge change of flights as it was cheaper. Flight SXF-BCN delayed by 3 hours. Ground staff very helpful, allowed us to call parents in the UK to discuss plans. Told we could fly to BCN, miss our connection and would offer us accommodation and onward travel to LGW for free, although this option was not satisfactory for us. We offloaded and requested a refund for the leg we did not use. Full refund of inbound leg within 4 weeks of submission. Very impressed.

✅ Verified Review | New York JFK to Gatwick. Delayed by nearly 5 hours and abandoned at the airport, the last flight out. Shops shut. Food vouchers of insufficient value not accepted in all outlets. Sought explanation from airline who advised extraordinary circumstances and no compensation. I was unable to establish why they could not have resolved the issue within a reasonable time. Didn't want to make a fuss but their attitude to my complaint made me more mad!

✅ Verified Review | London Gatwick to Stockholm. All three flights so far wih Norwegian has run smoothly. But this flight D82852 on February 8 was sinking the rating of Norwegian as we entered the cabin. The crew was disorganised and there was not enough space overhead for the cabin luggage. Either Norwegian hasn't designed the aircraft to fit all cabin luggage in the cabin or they are not making sure that people stick to the rules of carrying hand luggage. So we came in to our pre-booked front seat rows and find that the overhead storage isn't designed for normal sized cabin luggage and already there is one smaller bag and a ladies handbag stuffed in there. The cabin staff tells me to follow her colleague further back to store my luggage there. Another staff says there is no room for our luggage down there. When I finally get back to my seat the staff confirms they need to check our hand luggage in. I need to take out my laptop and our valuables. After takeoff I realise that the luggage stored overhead of us belongs to the cabin crew. I have to admit that yesterday's flight from Fuerteventura to London with a half full cabin did have one of the smoothest communicating crews I have seen in work lately.