Norwegian

✅ Trip Verified | Venice to New York via Copenhagen. Flight got cancelled, they did not pay for overnight stay, made flight out from Pisa the day after. They made me pay for my bag to New York as I had no prepaid luggage and unless pre-ordered and paid for, they make you pay for food - and they lost my bag. Has been 3 days and still did not receive it.

✅ Trip Verified | My flight from Boston to Gatwick was canceled. I lost connecting flight, because airline failed to place me in London before Tuesday, and the cancelled flight was on Friday. - there were no available flights for 5 days. I ended up canceling my hotels, my trip, everything. Their customer service is just so poor. There was no communication to me. I only found out about flight cancellation when I got to the airport. I had to spend hours on the phone first trying to rebook and then cancelling the trip. I understand its a cheap airline, but save your money and book with a reputable airline. My cancelled trip ended up costing me more

✅ Trip Verified | Gatwick to Fort Lauderdale. We were actually booked on the August flight, but there was a change to the (non-refundable) flight times. Norwegian refunded my tickets in full, even the return leg, which was only slightly affected. I would have no hesitation to book with them again, especially as there are some new and exciting destinations being added - very happy with their customer service.

✅ Trip Verified | Gatwick to Madrid. Economy class seat pitch quite tight but comfortable enough for short haul. Flight packed so slightly uncomfortable. Crew mostly Spanish and mostly not very welcoming unless you were Spanish - they appeared to get more attention. I bought a toasted ham and cheese sandwich as it looked pleasant in the menu photo. What I received was a tiniest toasted sandwich I have seen and very burnt. I pointed out how burnt it was too the steward and he told me it is the last one! I was in row 6 and they had just started service. So I kept it. I then noticed he was servicing the passenger on the isle seat who ordered the same and - yes - miraculously a perfectly toasted ham and cheese sandwich materialised! So not happy with the way crew were treating me. Flight arrived pretty much on time. And the WiFi was not working.

✅ Trip Verified | New York JFK to Gatwick. I was supposed to be flying on the Boeing 787 and booked premium economy. One month before my flight I was sent a text saying that the 787 was not flying on that particular day I could therefore either cancel, change my date or leave as is. I contacted and changed my date to a day earlier. I was assured that this would be on a 787 plane. On arrival at the plane (an A330 leased in from HiFly), the premium seats were torn, my aisle seat had been changed to a middle seat. My overhead locker was stuck down with duct tape, the seats did not recline and I was unable to watch the antiquated movies (choice of 5) because there were no headphones. The staff barely spoke English and just shrugged. I booked an extra night in a hotel and paid for an additional days car hire in order to fly on the Boeing 787 only to spend 7.5 hours staring at the seat in front of me. There was no wifi on board. When the food arrived I opened the table, only for it to collapse. An attempt to complain to Norwegian was met with put it in an email and we will get back to you in 6-8 weeks time. when I asked to speak to someone higher I was disconnected. I will now go back to Virgin and pay the extra to at least know what I am getting.

✅ Trip Verified | Gatwick to Singapore. The seats seem roomier, they have a nice movie selection but I had never received such bad treatment by disgruntled flight attendants. I have flown with Norwegian in short 2 hour flights and everything okay, but I saw a number of people who were unaware that they were not going to receive any meals or drinks free. Flight attendants ignore you if you didn't book meals. I asked for water 3 times and only the first time they brought me a half-filled tiny cup of water, the other 2 times the FA never brought anything. Luckily, I brought a tiny bottle of juice, less than 200 ml but it saved me from dehydrating, same with the wrap I bought before entering the plane. I ordered a small bottle of Albanian wine and a baguette on their interactive monitor and the FA brought the wine which was as described but the baguette was a small bun for $7 USD. She didn't give me time to complain but I'm going to fight the charges on my credit card since this was different to what was on the picture.

✅ Trip Verified | Paris to Fort Lauderdale. I felt left out during service because I did not realise I had to pre-order a meal for a 10 hour flight, did order a snack, which was not good. Not a hello nor a goodbye when boarding/unboarding the aircraft.

✅ Trip Verified | I reached Singapore airport for my flight to London in Apreil 2018 and was told that I would not be allowed on the flight as it was overbooked, despite my booking it 6 months ago. I was told I would have to call Norwegian from the airport to rearrange the flight myself as there were no employees from the airline at the airport available to speak to. I was on hold for so long that it cost me £50 just to rearrange my own flight. After making a claim after arriving in London I was told I would not be refunded this money, and not once was there an attempt to help me out or apologise. I was stranded and received no assistance from the airline, despite it being their mistake. I will certainly never fly with them again

✅ Trip Verified | I flew Norwegian in economy from Paris to Oakland and then upgraded myself for the way back. I was pretty happy with the outbound flight as I paid a very small price for an 11h flight. I booked the cheapest fare so I only had a carry on, could not choose my seat and had to buy food at the airport but I still I was happy with my choice: seat was okay and legroom was more than decent. I was disappointed with the return flight in premium economy. Premium line at Oakland was a joke, so was priority boarding. Lounge access was nice but the one in OAK is so small it was crowded when I arrived. About the actual flight, my seat was very nice and large but the staff was unprofessional. Moreover, no vegetarian option and premium meal below the quality of what you could find on Air France or Lufthansa economy menu. Taking into account the low price I paid for it I still think it was a good deal but I won't upgrade next time, it's not worth it!

✅ Trip Verified | Stewart to Edinburgh in economy. The check in staff was very helpful moving people through first who were on the Dublin flight which was leaving first. The check in agent asked me to put all my carry items on the scale and it came in at 9.8 kilos just under the limit. Waiting was very pleasant as it is a very small airport and you cannot get lost. When I boarded the plane I found someone in my seat so I asked whether I could sit in another seat which I had spotted. After a check was made, I was able to sit in the new seat and not have to split up a family. The flight was uneventful and I was able to get three hours sleep. Boarding cards were handed out on the plane for non EU people. At the gate we boarded transport to get to the terminal(see pic). Norwegian is my favorite low cost carrier.