Malindo Air

✅ Trip Verified | Perth to Trivandrum via Kuala Lumpur. Worst flight and baggage dealing. I lost my baggage while I was flying from Perth on 31 Jan 2020. No Response from Malindo Air. I register a complaint at Trivandrum Airport. But no Response. I didn't get my baggage today.

✅ Trip Verified | Dhaka to Sydney via Kuala Lumpur. Worst service you can imagine. They charge you even for water. Even for a 6 hours long flight. So, if you don't have cash and you are travelling via economy class of Malindo air they will not give you water free.

✅ Trip Verified | Denpasar to Melbourne, night flight. Don't expect to get any sleep Expect to pay equivalent of $3 Australian dollars for a 350ml bottle of water. Don't expect any service or assist I asked cabin staff to assist with retrieving my luggage from overhead compartment and was told to ask a male passenger to assist me. When I asked why, she informed me that the flight was 5.5 hours long. Overall worst experience from a budget airline.

✅ Trip Verified | Mumbai to Perth via Kuala Lumpur. Staff is rude, they are not allowing to bring our water for baby in the flight. In the Mumbai to Malaysia flight they did not offer any meal or water (if you want you have to buy at very high cost and very less quantity. I brought a cup of water 50ml at ₹300 INR). In the ticket had mentioned only 1.5 hrs halt at Malaysia, when we reached at Kuala Lumpur we informed that next connecting flight will fly 11 hrs late. I shocked, I asked staff to arrange any other option or give us complementary, I was asking them again and again this but they did not respond. Even Malindo staff are not helping me to tell how to reach to next connecting flight terminal. Flight is very dirty and congested. In paper (ticket) whole journey was 13 hrs, but got 23 hrs to reach to Perth with pathetic experience.

✅ Trip Verified | Kuala Lumpur to Brisbane via Denpasar. I didnt had change money only i had 100 USD dollars with me to buy a water bottle, i was really thirsty by that time as i was on a 10 hours long transit. When i was asking for a water bottle using that 100 USD , one staff member told me "miss, i dont have change'. I admit the fact that i should have bring change money but i was only asking for water not food or beverage. After 4 or 5 hours i again asked for a cup of water and this this lady told me that it is 3/4 malaysian rupees even knowing that i dont have change and specially she was in the kitchen and pouring some water on a small cup was not that hard. Very inhuman and cheap staff manners. I was shocked after experiencing this and i decided not to travel anymore on this airline.

✅ Trip Verified | Jakarta to Hong Kong via Kuala Lumpur. Flight to Kuala Lumpur was 2.5 hours delayed, missed my connection to Hong Kong on December 29, 2019. They put me on the next flight which was the day after. They destroyed my luggage by leaving it soaking wet in the rain on the tarmac. I complained to their costumer service afterwards, after hundreds of emails still no explanation was given on why the flights were delayed or even acknowledgement that they have made a mistake on handling my luggage. Worst customer service ever.

✅ Trip Verified | Kuching to Kuala Lumpur. I am disappointed with the management of refund issues. I booked twice the tickets due to first time screen shown that my booking was not successful and so I rebook though the price was slightly different. Later, email came with two bookings and was charged to my credit card. Immediately on the same day I reported duplicate of bookings. I was advised by the customer service that they can only refund the lower fare and so I checked in the higher rate 2 days early before my flight. To date the issue still under investigation! The counter found that I've two bookings on the system so they called up the office. The office told the staff to checked in the lower fare and cancelled my higher fare. Told me that the other ticket will be refund in 30 days time. To date they had been giving excuses that I've utilised the lower fare and so they can only refund the higher fare tax only. This is absurd! By right I am entitled to the refund. It is the incompetence of the counter staff fault that caused this problem. How can an investigation took so long?

✅ Trip Verified | Kuala Lumpur to Da Nang. My experience was shocking from start to finish .. booking our flights online and then not having the option to add luggage we was flying the next day so we decided to do it inside the airport. We queue for 1 hour to check in to then be told we have to pay £352 for two bags weighing 22kg each for each kg was £8 for me - shocking behaviour. We then had to go queue to pay for baggage the lady wasn’t any help and just wanted us to pay. We had no choice but to pay. Tried to explain that there was no option online for baggage but the lady was rude and didn’t respond after we payed. £352 pound for a 2 hour flight for baggage is an absolute joke.

✅ Trip Verified | Kuala Lumpur to Langkawi. I like Malindo's Boeing planes, but the turboprop was awful. Starting from the airport in Kuala Lumpur Subang, check-in and boarding process and the flight itself. Seats are super tiny in those planes. It was short, but very uncomfortable flight. I gave it a try, but don't want to do it again. I'd rather go to KLIA and fly on a normal plane.

✅ Trip Verified | Delhi to Bali via Kuala Lumpur. One of the worst flights i have ever been to. Upgraded to a business class with an amount of Rs 27,000 for two people. The seats were not reclining, the tv screen was not working. And to top it all no food was served even in business class. We were rather uncomfortable even after upgrading it to business. While coming back from bali to delhi, we took the economy seats only, n to my surprise i found out even the water is chargeable, forget the food. And seats were dirty, one of the two seats which we took, the screen was not working again. The economy class recliner was also not working. Worst experience. Would never recommend anyone to fly from malindo air.