Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 932 reviews
6/10
No Skytrax Rating
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1/10

Malaysia Airlines customer review

(India)

Below average airline for the price they charge. The much cheaper Air Asia was better in service. Some seats wouldn't push back absolutely no in-flight entertainment (in KUL-HYD sector) and average food. Had a bad experience with the staff not wanting to check-in a hand baggage at the gate a request that most airlines would accommodate.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand the KUL-MEL sector (MH129) was operated by an A330 with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Malaysia)

KUL-HKG-KUL in economy. A squeaky-clean A380. Boarding orderly departures on time; arrivals ahead of schedule. Good newspaper selection. Comfortable seats. Food much nicer than on B737s that MAS flies regionally. Crew very pleasant attentive chatty generous with drinks fluent in English/Malay/Mandarin. Haagen-Dazs ice cream was served. Overall a great flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Australia)

Heathrow-Kuala Lumpur-Sydney. After boarding at Heathrow the entire A380 stayed on the tarmac for 4 hours due to a failure to lodge the flight authorisation form with Heathrow. This delay means that after a 13hr flight to KL we missed our connecting to Sydney. No one on the plane was able to assist passengers that needed connecting flight and upon arrival at KL no one helped with the transfer counter either. Ground staff were incredibly rude unhelpful and tried to refuse us food vouchers. They simply handed us a computer printout and told us to go to Cathy Pacific counter for a boarding pass. Turns out they stuck us on a flight from KL to Hong Kong then to Sydney. That flight was full and we were sent back to line up again with Malaysia Airlines. This happened twice more and it was 4 hours standing at the transfer counter before we were put on a flight to Singapore then Sydney. When we arrived in Sydney 12 hours later than the original flight our checked in bags were missing. Turns out our bags were still in KL. No apology.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(United Kingdom)

SIN-KUL-BKK-KUL-SIN. All 4 flights on fairly new 737-800's I pre booked seats 5F and 5A on all flights checked in at SIN very late only 40 min before departure but the great staff and the ever efficient Changi Airport made this a non issue. SIN-KUL flight only around 50 min with a snack served I used the Malaysian lounge in KL and it is very comfortable the food served was of good standard too. Flight to BKK around 2hrs with a meal served arrived on time. Return check in quick used the Thai lounge in satellite E which is fine once again flight to KUL lasted just over 2 hours a choice of meals which were good quality; back in KUL had around 1 hour before connecting back to SIN a great trip enjoyed the service on new aircraft look forward to using MH again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

SYD-KUL-LHR in Business class. SYD-KUL on new A330-300. Very friendly check-in with fast-track through immigration and security. Used Qantas First Lounge as a OneWorld Emerald member which was just fantastic. Priority boarding provided and was in an organised fashion. No alcoholic beverages for pre-departure drinks. Flight departed on time. Seat was comfortable in the sitting and recline positions but are angled flat. This was not a problem as it was a day flight. IFE was AVOD but a little limited on latest releases. On-board catering was disappointing on this flight. Cabin crew friendly courteous and helpful. Flight arrived early into KUL. Lounge in KUL was reasonably good but the catering was disappointing. Shower facilities are getting tired but they did the job. KUL- LHR on A380. No priority screening or boarding for this flight. Again no alcoholic beverages prior to departure. Flight departed a little early. Seat was very comfortable in the sitting position and turns into a flat-bed which was also very comfortable and allowed me to get almost 7 hours sleep on the 12.5 hour flight. The kink in the leg- rest part of the seat which was previously a bit of a problem appears to have been fixed and straightened. The lavatories on these planes a very spacious. IFE much better on this flight with a lot more latest releases. Catering overall was also disappointing on this flight except for the excellent satay. The cabin crew on this flight were fantastic and it made the whole experience a pleasure. We arrived a little early. This was not my final destination but priority baggage was quickly delivered. A solid business class product overall but catering needs to improve. Excellent value for money.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Australia)

Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(India)

Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(Malaysia)

KUL-ADL MEL-KUL Business class. MAS Adelaide check-in for return trip failed to provide the fast-track immigration pass needed in Melbourne and was rudely ejected from fast-track queue despite showing business class boarding pass. Queued over 30mins in slow lane. Seats when fully reclined are very uncomfortable. On return flight only one particularly rude FA insisted that small bag in foot well be stowed for takeoff and landing. Never seen this before. MAS impossible to get hold of by phone despite promised callback service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white) food choices were not what I would have expected from first class. Overall first class cabin with business class service.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes