Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 964 reviews
6/10
No Skytrax Rating
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7/10

Malaysia Airlines customer review

(United Kingdom)

Although I do undertake around 10 long-haul trips per year this trip from Kuala Lumpur to Amsterdam was my first leg with Malaysian Airlines. It was a bit of a disappointment as I had been looking forward to a new experience. I felt the cabin service was not of the quality expected and experienced with most other airlines. There was no eye contact and no smiles. There was an air of impatience too if a request for say a choice of main course required a second look at the menu. I just felt my server just wanted the chore of serving passengers to be completed as soon as possible. Having said that the flight was conducted professionally with pre-take off and landing checks in the cabin being completed diligently. I hesitate to recommend but this was of course a first time experience perhaps future trips would be better.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Australia)

We flew out of Perth November 5th on a late afternoon flight to KL and then on to Narita late evening. Dinner served an hour or so after takeoff. Then came an announcement that due to turbulence hot beverage service would be terminated seat belt sign went on and crew disappeared. Turbulence was minimal and we wondered what the fuss was about. During the early evening lights were dimmed and crew conspicuous by their absence and were not really seen until close to KL. Passengers observed going to galley and having to ask for water. The flight on to Narita followed the same pattern turbulence lights dimmed and little crew service. We had not flown with Malaysia for a long time and wondered if this was their normal standard of service and would it be the same again for our return journey. We departed Narita on the 19th late evening and our first observations were that we must be flying with a different airline! Service was great and crew pleasant and attentive at all times. Yes the announcement about turbulence was made and the seat belt sign came on but this did not faze the crew. The same excellent service was given on the KL to Perth sector.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Malaysia)

KUL-JHB with old 737-400. IFE was not installed but the seat is very large and comfortable. The flight attendant was hospitable and very polite. Refreshment was good during this short flight. Recommend to everyone for this 5-star service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Malaysia)

KUL-BKK-KUL. Overall Malaysia airlines provided the best service on my flight. Nice crews good entertainment comfortable seats new aircraft and etc. The only imperfection was the food not tasty and a low class menu. Anyway I'll still fly with MH again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

SYD-KUL-KIX and back. All flights full. Excellent service lots and lots of food snacks cabin crew always offering drinks. IFE was good. Seats had lots of legroom and recline. Seats also very comfortable. Cabin crew very friendly however only one female cabin crew on first flight SYD to KUL who was in business class very surprising. Overall a pleasant experience. KLIA is a great airport to stopover at. Highly recommend Malaysia Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Australia)

I decided to go with Malaysia Airlines instead of Jetstar because you get full service meals drinks entertainment etc but it was a horrible old plane food inedible costing me around $1000 from Melbourne to Phnom Penh. Rude staff uncomfortable seating (economy) poor selection of entertainment. Coming back to Melbourne I was seated at the back right next to the toilets smelt horrible. Never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malaysia Airlines customer review

(Germany)

MAS operates old B777 on FRA to KL with no full flat bed and seat layout is 2x3x2. Service is perfect food and wine excellent. They deserve more attention and a full flat bed in Business class.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Germany)

KL to Hanoi on B737-800. MAS are making significant efforts to compete. Their service is outstanding quality of food and wine very good. Seat comfort on the short haul flights is similar to other airlines in 2x2 configuration aircraft quite new. MAS provides prices which are almost always lower than Thai or CX not to mention SIA.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Australia)

IST-KUL-BNE in late October. We fly annually to Europe with MAS. The service only seems to get better. The cabin crew were uniformly helpful and pleasant. Food and beverage service very good. The only area needing improvement is their lounge at KL which is getting a bit tired and at times very crowded. Also the lounge used at Istanbul being the Millenium Lounge is an embarrassment. Any of the other lounges would be a better choice by MAS. We will continue to fly Malaysia Airlines.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(Malaysia)

Over the years Malaysia Airlines is going bad. The service is one of the worst I have ever had. Heard a lot of people say the cabin crew treat Asians differently if compared to Europeans. I guess where you come from affects their service towards you. Everything in Malaysia Airlines is downgraded the comfort the services the food etc.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no