Malaysia Airlines

✅ Trip Verified | Langkawi to Phuket via Kuala Lumpur. On our way to Langkawi the flight was delayed 45 mins, and the flight back to Kuala lumpur (which was a connection to Phuket) was delayed 45 mins, and we missed our connecting flight. Worst customer service, booked us another flight that departs 5 hrs later and gave us lunch vouchers for 20 MYR!! Which is 5$. Spoke to their representative at the counter to book us another flight on another airline but zero customer service.

✅ Trip Verified | Travelled through Malaysia Airlines from Delhi to Denpasar, Bali. My overall experience was really good, I was little apprehensive while booking the tickets with this airlines but the offered good deal, so booked. My flight was on 29th March 2018 to Kuala Lumpur and after the halt of 3 hours from Kuala Lumpur to Denpasar. The flight was in a very good condition, with in house entertainment with all the latest movies and songs. Above all special care was taken about the safety with proper announcements from time to time. Great leg space was there in the economy class. Just one issue they have to be mare careful about baggage handling. They also provided 30 kg free baggage and served foods and drinks. So my experience was very good will travel in future also

✅ Trip Verified | Phnom Penh to Kuala Lumpur. Due to my data plan was up, I couldn’t do a mobile check in, so I came to the airport 2,5 hours before the flight in Phnom Penh. Reaching departure terminal, I found out that check in counter was not opened yet. It seems that check in counters are used by several airlines at the airport. The flight was good, departed on time, food was okay. Landing at KUL was a little bit delay due to weather condition.

✅ Trip Verified | Phnom Penh to Kuala Lumpur returning to Ho Chi Minh City. Both legs on the ageing B737-800’s. Check-in was fast and friendly, but the counters opens only 120 minutes prior to take off, which is too narrow timeslot. Flights punctual to perfection. This is my 20th flight with Malaysia Airlines and I have had no delays nor luggage problems with them. On the contrary, they have helped me effectively from their help-desk if I want to make changes. Always easy to make changes with Malaysia Airlines. I love these big, thickly bolstered seats in the 737’s. Cabin crew were professional and very friendly. Special meal pre-ordered and given. Tried also one of their three options of hot food from the menu cards given to all passengers in business class. Would have appreciated a glass of wine, but not even a simple beer could be provided. Hate this imposing alcohol ban on a prestigious airline – that put them into same category as Egypt Air, PIA, Saudia Arabian, and alike. They have lost a lot of passengers due to that policy though they may also have gained a few. The airline seems to be on its rise and the new lounges in KLIA are impressive and nice. Lounge access in KLIA is almost unlimited, I tried three of their Golden Lounges. Sublime standards. Luggage delivered very quickly. All this for a very decent price-tag making it a pleasure for me to take this big detour from PNH till SGN. Miles and flyer tier points given.

✅ Trip Verified | This is the first time in about 5 years I have flown with Malaysia Airlines from London to Kuala Lumpur. Found they were much better 5 years ago than now, 13 hour flight and not one alcohol drink. Nothing nicer than watching a film or having dinner with a wine. Food was very average, staff average, so overall experience was average. Will from now on try avoid Malaysia Airlines for long flights, one plus was that the inflight entertainment was good.

✅ Trip Verified | I travelled Tokyo to Bangkok via Kuala Lumpur. Aircraft are changed A330-300 to A380-800. Usually, bigger aircraft is better than small one, but A380-800 isn’t good. I think Malaysia Airlines don’t want to continue to use A380, so they won’t update A380’s cabin. Inflight entertainment is terrible for Japanese; only English or Malay, only limited contents provided for Japanese. My seats display was a little bit broken and I cannot see the camera view (vertical tail camera). Seats are not bad, upper deck is better. Food is absolutely atrocious. I chose terrible tasting chicken spaghetti. Even pickles are unpalatable. It’s cheap ticket, but I don’t want to chose Malaysia Airline again. If your baggage can go in the cabin, you should chose LCC. KUL-BKK flight is better than NRT-KUL.

✅ Trip Verified | Kuala Lumpur to Bangkok. Today the plane has technical issues forcing and passengers have to deplane and change gates. Only to wait at the new gate because no security is in place! This is over and above the usual "technical issues" of headphone sockets partially working. I've flown them for years and they are getting worse. I've not had a flight that leaves on time in the past year. If you're not flying for business they are cheap and that's likely the only good thing. Otherwise if you have to rely on MAS to be on time and clean my suggestion is look elsewhere. Old, tired planes, lack of cleanliness and generally all round a poor experience.

✅ Trip Verified | Malaysia Airlines delivers a lot for modest ticket charges. Hi Chi Minh City to Phnom Penh via Kuala Lumpur for less than 170 USD on a lazy Sunday on 11/3 2018. I came terribly late to check-in in SGN due to narrow domestic connection with Vietnam Airlines to bSGN. But they embraced me and took care of me despite official check-in time was gone (arrived 35 Min. before departure). Check-in smooth. They facilitated me by assigning a person to let me quick thru immigration (saved me 15 Minutes!). Then, unfortunately I had to go back as they found a lighter when scanning my suitcase. Then I had to go 500 meters back and clear out two ignition-lighters from my luggage – this is an airport issue – but MH staff supported me to manage me to go through all steps (inc. re-entering immigration, sec. checks, and gate-boarding- quickly). Trips were basically on time – MH never let me down . Good movies, good headsets, special food provided, courteous staff, and clean (despite ageing B-737) aircrafts. Luggage arrived as one of the first bags in PNH. Altogether, a breeze travelling with this airline. Huge classic business-class-seats provided (room for 2-3 persons!) on these ageing B-737’s. Menu cards provided on both legs – three options offered beyond my special meals ordered. Acceptable food provided (not very high class- but many options) and renewed IFE on both legs with good hear-sets provided. The new lounges in KLIA are fabulous! Paid close to economy class for these business legs and am so happy to do the detour via KUL despite it consumes most of a day. No alcoholic drinks provided apart from KLIA-lounges. However, I love this airline – and prey on their low prices at promotions. Got loads of miles.

✅ Trip Verified | Adelaide to Kuala Lumpur, March 6, Business Class. The best flight ever. As a regular flyer the service and attention to detail was outstanding from start to finish. Take off was on-time, and landed 10 minutes early. The crew were wonderful, being attentive and caring. While I was sleeping one of the crew noticed I was not using a blanket, and I woke up to find one had been gently placed over me. The call button was answered within 20 seconds, something which is often absent on many airlines. I am particular about food, but in this case I have absolutely no complaints at all. Alcohol was served after takeoff and I was regularly checked for a refill if needed. The IFE was probably the most responsive I have experienced in many years of flying, certainly the equivalent of Emirates, but without the choice. The toilets were kept spotless at all times. A thoroughly enjoyable experience in all regards.

✅ Trip Verified | Auckland to Phnom Phen via Kuala Lumpur. Check-in was smooth but a bit lengthy; had to wait in line for 15 ish minutes, quite reasonable. Inbound flight had arrived late but the delay was well sorted. Food and entertainment on board was nice, though the entertainment screen is better used with the remote. Arrived 54 minutes late. Plane was clean and comfy! KUL to PNH Flight was delayed for 30 minutes, due to a late aircraft arrival. Boarding was smooth, though the aircraft I had was pretty old still with the old seats. Flight was fast and they served food. No entertainment system onboatd the old aircraft.