Lufthansa

✅ Trip Verified | Worst experience ever. After knowing that I'd miss my first flight from Munich to Frankfurt, I tried to call them to let them know I could not make it. It was impossible to reach them. Coming from Nuremberg, I still go to Frankfurt by ICE for my 2nd flight, Frankfurt - Rennes. What a nice surprise: impossible for me to board the flight. They just cancelled my ticket without notifying me. Of course, they would not hear anything or try to find a solution. "We're sorry" was all they could say. The return flight from Rennes to Frankfurt on June 18th? Also cancelled. The worst is yet to come: the client service is incredibly bad. No one can give me a precise answer or find a solution. No rebooking or refund is being made. They told me the "no-show" is automatically cancelling the other flights, but why not put it clearly somewhere? Why not send an email? I just lost around 420 euros. But don't worry: even though they don't want to bother find any solution, they still take the money and make you wait for hours because they are understaffed.

✅ Trip Verified | I read lot of reviews here unfortunately after my trip. If I read it earlier I would never take the flight with Lufthansa. I agree with passengers saying Lufthansa is cutting costs serving no or less food and drinks. It looks like Ryanair. On a flight from Dubai the first service was a small sandwich, cold and chewy. For drinks they offered some juices, water, wine. The morning omelette was more or less ok, tomato near raw and cold, piece of bread was hard to bite. Also staff were very rude to me. If you ask passengers to wear masks everybody make sure your mask is put properly, not hanging below your nose. In Frankfurt the flight was delayed and service was 1 bottle of water and a small chocolate.

✅ Trip Verified | The flight on Lufthansa regional business was an overall disappointment. The flight was delayed by a total of 1 hour, leading to a missed connection in Frankfurt. When boarding commenced in Oslo, no dedicated priority boarding was given, there were also no announcements for preboarding disabled flyers or families with small children. Once onboard, staff did not greet us, but directly inquired about the seat row. We found the seat area in business class poorly cleaned and with visible traces of spilled drinks from the previous flight. No welcome drink was served, as is usually the case on Lufthansa. Once airborne, we were served a sausage salad, which was one of the most appalling airline meals I’ve ever had. As dessert we were offered an apple in a paper bag, which we declined. Drinks were served out of synch with the food - here as well the service standards were poor, as all drinks were served lukewarm (including the sparkling wine). We were glad to part with Lufthansa once we landed and will not return as value for money is simply poor and below that of other European airlines.

Not Verified | The worst flying experience I have ever had. Our flight from Marseille was delayed by an hour and a half meaning we missed our connecting flight to Manchester by 10 minutes. Absolute mess on arrival to Frankfurt with massive queues to book hotels and substitute flights. We could not collect our luggage at Frankfurt airport (as we were told its in Frankfurt) so were left without possessions for 2 days after arrival (until we could get another connecting flight.) Very poor service in air and on ground and would not recommend this airline to anyone. Very unprofessional and could not be more disappointed with the service and experience we received.

✅ Trip Verified | Bad experience! Our return flight was canceled, they scheduled us a new flight for the next morning, but it was canceled too. At the moment we have been at the airport in Berlin for 3 hours without knowing if we will be able to go home. Never again!

✅ Trip Verified | Inflight service and comfort was fine as has been my experience with Lufthansa before. However, the Lufthansa ground crew experience at Munich Airport was beyond horrible this trip, it was utterly unacceptable on so many levels it's hard to know where to begin. Total chaos, lack of any attempt at communication from staff, miserable logistics at gate and on shuttle to plane, etc. I'm a veteran air traveller both domestically and internationally, and I've never seen such a mess. Passengers were so furious, panicky, and upset that in-flight crew kept apologizing and saying it wasn't their fault once we got on board, a miserably handled boarding process I might add that had people trying to get past each other in opposite directions. Lufthansa should be ashamed.

✅ Trip Verified | Worst business class seats and food that I’ve experienced in a long time. No dining or wine menu. Food only slightly better than coach. Wines cheap and rough. Staff was great, so friendly. I will avoid this airline as much as possible. Business class lite not worth the price paid.

✅ Trip Verified | This was the best 45 minute flight I’ve taken. The plane was only a year old, we had service during this short flight, water and a chocolate bar. We left on time and all was perfect. My favorite airline by far.

✅ Trip Verified | This is my first trip back to Europe since the pandemic started and I was thrilled to fly Lufthansa. I upgraded to premium economy and I chose the first row behind business class as it has a little bit more legroom than the rest of the premium economy rows. It was a superb flight, with excellent service, meals served in China, silverware, glass, we left on time, no turbulence for the almost 8 hour flight. After having flown on US carriers for the past 2 1/2 years, this eight hour trip on Lufthansa was spectacular!

Not Verified | I was forced to check my carry-on suitcase because Lufthansa overbooked the flight. The luggage did not make the connection (because the first flight was delayed). The suitcase got shipped with the next flight to Chicago. It is now two weeks and the suitcase is not found. I concluded my trip and I am back home. Customer Service is absolutely useless. I manage to talk to 3 different people and they all told me 3 different things. The only way to get a prompt reply is via their twitter account. They also have the courage to say that they will only refund 50% for clothing or durable items, which is insane because I had all of my nice, hemmed, business clothes. Why should I pay 50% for something I would not need if Lufthansa did their job properly.