Lufthansa

✅ Trip Verified | Toulouse to Singapore via Frankfurt. The TLS-FRA flight arrived late, leading to miss the connecting flight to SIN and causing me to spend the night in FRA. These things happen, and as a frequent traveler working in the aerospace industry, I'm more understanding than most. However, I was not impressed at all by the way the situation was handled: no information was given by the crew about the delay of the TLS-FRA leg. We were just stuck in the aircraft, doors closed, and not moving. After asking multiple times, I was told by the FA it was because of fog in FRA. When I proceeded to claim compensation, the airline told me it was because of French Air Traffic Control Strike. Remembering the chaos in FRA airport that evening, I have a hard time believing that. No staff was available to provide assistance once arrived in FRA airport. All customer service desks were closed, even though it was obvious that there was a big mess in FRA. It was impossible to reach the hotline to check for alternative flights. I stayed online for 2 times 45 mns, before giving up. So I organized my own hotel, transportation and meals, and in line with EU regulation 261/2004, I asked the airline to pay for the expense incurred. It has now been 4 months, and I have yet to receive the funds. I received a reply 6 weeks ago telling me the payment has been made, but it never reached my bank account. Now, customer relations department is just playing dead. On the onboard experience itself, I would say that the crew is professional, but rather cold. Food is edible, but I thought below average of other full service airlines. The major issue lies with FRA airport, where connections are very long: I had to walk 35 mns and take a train to reach the other terminal. Security was very long, with only 2 lines open, and rude staff at every checkpoint (passport control, security, boarding gates). Considering the ticket price, I will not fly with them again, mostly because of FRA airport, and the "ghost" customer relations department. I cannot believe they received a 5 star rating.

✅ Trip Verified | Munich to Athens. The points I mention don´t mean much, but in combination they make you wonder why you spent more than the price of an economy class ticket. Outbound flight MUC-ATH (Jan.13th, 2018): I noticed that the Business Class security fast lane at MUC airport was not open. The food in the business lounge at MUC is fine but the same. When boarding the aircraft you used to be addressed by name, not for me. The A321 business cabins have a fixed tray table across the middle seat which is very awkward for sitting down and getting up when you have a window seat. An economy class passenger stowed his hand luggage in the business class overhead compartment. No welcome drink, and announcements in German and English, no Greek. The onboard choice of meals consisted of two main courses, the one I chose I found inedible. LH always serves freshly baked bread which is nice but for some reason they forgot me so I had to ask for it. After meal, economy class passengers queued to use the business class toilet. Return flight ATH-MUC the lounge at ATH airport nice with better food than MUC but no toilets. Staff took the trouble to annouce LH departures personally which was a nice touch. At gate, priority boarding was announced but not enforced. This is one of the most annoying problems with LH business class travel and it happens all the time. On the flight, again no announcements in Greek, food markedly better, but disorganised service. They didn´t come around to ask if you wanted any extra drinks after meal service, and some tray tables stayed down into final approach at MUC. All in all, not a five-star experience.

✅ Trip Verified | Manchester to Rio de Janeiro via Frankfurt. I started to use Lufthansa for the majority of my flights (routes dependent). It’s not always the most direct for me but always have a pleasant flight and arrive without back pain and feeling reasonably fresh. I've used many airlines and this is up there for me, the transfer is always smooth. So it’s a yes from me!

✅ Trip Verified | Kiev to New York via Frankfurt. Flight from Kiev to Frankfurt served a rather tasty turkey sandwich along with beer and wine. Flight from Frankfurt to New York served a delicious chicken and pasta dish. Got exit row seats on both flights, and an exit row in economy actually offers at least twice the room of a premium economy seat. Drinks services seemed to be a bit stingier than they used to be, but you could still pop back to the galley for an extra drink and bag of crisps. Overall, great flights, and I'd happily use Lufthansa again.

✅ Trip Verified | Kansai to Rio de Janeiro via Frankfurt. Flying twice on the same seat, same class, same aircraft is a very interesting experience. Overall crew were extremely pleasant and efficient on both flights. Lounges were nice, with interesting food and beverages. Seats were clean and comfortable. However, on both flights catering was a disappointment. Japanese food from KIX was just uneatable. Most Japanese pax returned food. Western food from FRA had no taste.

✅ Trip Verified | Frankfurt to Stuttgart. An outside position in Frankfurt when arriving late to the gates and again back by bus. Lufthansa has a significant amount of German domestic and less travelled inner European routes at off-ramp positions, where passengers need to go by bus. Don’t know what the premium experience they claim is in that.

✅ Trip Verified | London to Osaka via Frankfurt. I received an extremely unpleasant experience. Not a single flight departed on time causing severe delays during my journey. Worst in-flight meal service I have seen. No response to my complaint regarding the disruption of my journey). It seemed like Lufthansa tries to save money by cancelling partially booked flights and putting everybody on the last flight on the day. I had that experience in Frankfurt when two Frankfurt – London flights were cancelled and everybody was placed on the latest flight in the evening. I will make sure to avoid this company at all costs in the future.

✅ Trip Verified | Miami to Frankfurt. It is really a pleasure to fly with Lufthansa. The service is constantly being optimized and is absolutely at a 5 star level now. Absolutely earned! There was nothing to complain about and I was well rested and relaxed in Frankfurt. Landed and was in the office at noon. The genuine friendliness of the flight attendants and personal attention onboard is unparalleled. The staff do their job with dedication and that creates an absolutely pleasant atmosphere. Continue like that Lufthansa. It was time that not just our cars are 5 stars | Es ist wirklich ein Vergnügen mit Lufthansa zu fliegen. Der Service wird ständig optimiert und ist absolut auf 5 Sterne Niveau jetzt. Absolut verdient! Es gab gar nichts zu bemängeln und ich bin ausgeschlafen und entspannt in Frankfurt gelandet und war am Mittag im Büro. Die unverfälschte Freundlichkeit der Flugbegleiter und persönlichen Betreuung an Bord sucht seinesgleichen. Das Personal macht seinen Job mit Hingabe und das schafft eine absolut angenehme Atmosphäre. Weiter so Lufthansa. Wurde Zeit das nicht nur unsere Autos 5 Sterne sind.

✅ Trip Verified | Munich to Mumbai. A new A350, business class is very unconfortable with 2x2x2 seating. The quality of food was extremely poor for me. Crew members with unpleasant attitude to me. Economy class passengers leaving the plane at the same time as business class.

✅ Trip Verified | London to Moscow via Frankfurt. Flying from London to Frankfurt was reasonable though we were very irritated that our seats had been changed. The cabin crew were pleasant. Transiting in Frankfurt was very efficient, with a representative meeting us on the exit of the aircraft and took us to our gate. The queues there were long with first a document check and then general boarding. Not only were we delayed by over 40 minutes but our seats were changed again from row 6 to row 33. To say we were irritated would be an understatement. The flight was extremely full and there was barely space to put our hand luggage. We felt sympathy for the cabin crew as they were clearly exhausted, having to work on Christmas Eve on an evening flight. On our return flight, check-in was super quick but boarding was quite chaotic though relatively speedy in the end. We again had our seats changed but it was to the emergency exit row. We transited at MUC before continuing on to LHR. Nothing pretty remarkable for such a short flight. Overall, Lufthansa do well in terms of seat comfort but the food is quite repetitive. However, they are to be commended for being one of the few airlines to maintain a complimentary onboard service in economy.In addition, whilst the cabin crew are satisfactory, they lack the some hospitality and come across coldly.