Lufthansa

✅ Trip Verified | This is my 3rd bad experience with Lufthansa in the last 3 months and I think I need to share it. I was travelling Business Class from Zagreb to Frankfurt and then to London with a layover in FRA of 1hr 45min. Boarding at ZAG was done without priority boarding. When landing at FRA the pilot lost his way around the airport and took about 20 minutes to park at a remote stand. Not only no separate bus was used for C class passengers, but instead all passengers were squeezed like sardines into one single bus. When I reached Terminal A I had to walk for over a mile and take a train to make it to gates B where my flight for LHR was departing from. I have never before had to go through security again during a transfer when travelling within Europe, yet Lufthansa decided to send me through a route that required security screening again. The queue for the security was one of the longest I have ever seen in my life. As a business class passenger and Star Alliance Gold member I attempted to enter the Fast Track. A lady standing at the entrance refused entrance to me saying just "No", despite me showing her my C class boarding pass and my gold star alliance card. I asked her three times whether Lufthansa does not allow passengers to use fast track any more and she kept telling me one single word, "No". I waited in the normal security queue for 40 minutes and that left me no single minute for lounge access. When I reached the gate, boarding just started and no priority boarding was used again. The Lufthansa agent just opened the gate and said "please go" and all passengers just run towards the plane. There are not a lot of benefits for business class European flights. People pay a significant additional amount of money to get a couple of extra benefits which it appears that Lufthansa refuses for no specific reason. What should have been a comfortable layover turned out to be a nightmare for me and a gap of nearly 2hrs between the flights disappeared. I have experienced inconsistent and bad service from Lufthansa both on the ground and in the air in another two occasions recently and this is enough for me to say that I would not recommend this airline to anyone and certainly don't waste your money to pay for business class because it is questionable whether you will receive any of the benefits at all.

✅ Trip Verified | Prague to Singapore via Frankfurt. I had a very unpleasant experience. When we were told that we could get a meal voucher because we were re-booked to the next days flight, we were redirected by Lufthansa staff to different counters 4 times. Finally at the last counter staff told us the voucher could not be issued with a bad attitude, even told us to go to the ticket office to complain if we had a problem with that.

✅ Trip Verified | London to Munich. I prefer Lufthansa because they have a good onboard service and a friendly crew: On this short flight I was served a cup of water, a cup of white wine and was given a sandwich. The sandwich was not a full meal but a good light snack in the evening. The departure terminal was T2A which is brand new and very convenient. Arrival terminal in Munich was T2, which also is convenient and more comfortable than the old T1. I had a seat in the emergency exit row which can be reserved in advance by paying a fee or for free during web check-in. I had one trolley suitcase and a notebook bag. The flight was delayed due to bad weather in Germany but we were well informed. In Munich, I saw that some connecting passengers were picked up by gate agents. I recommend Lufthansa.

✅ Trip Verified | One of the best airlines I have flown. I started my journey in Seattle and travelled to Zurich via Frankfurt, Germany. I had flown with them a couple of times before, all positive experiences, and I was looking up to my flights. The ground staff were excellent, although I was a little disappointed to find out that Seattle Airport doesn’t offer any bag wrapping options. The ground staff was very friendly and helpful. After I checked in my bag, I headed to the lounge. Although it was crowded and not Lufthansa’s own lounge, it was a great lounge. The seats were very comfy, WI-FI was fast, food was good, and the staff was very friendly. Boarding started on time and in the correct order. Boarding went very smooth, and as soon as I boarded, I was welcomed to the purser. The food was great and seat very comfortable. I slept great and enjoyed my meals. Lufthansa’s staff is outstanding. A man sitting next to me was very inpatient and kept complain about the fact that the person behind him got his meal first even though he had a higher status. I would have already stopped serving, but the crew kept smiling and putting up with his moaning. My flight was great and I would definitely recommend it. After I landed in Frankfurt, I had a 4 hour layover until my connection to Zurich, but it went great and very smooth. As I was very tired, I headed to the lounge to rest, but after the lounge staff saw I was almost sleeping in my seat, they offered me a bedroom with a shower. The bed was perfect and the room looked like a 4-star hotel. The shower was outstanding and I was impressed with the service. After my rest, I headed to my connecting flight to Zurich. This flight also went very smooth and the food was great. After I landed, I accidentally forgot my iPhone on the plane, but before I had even noticed I left it, the flight attendant came running through the terminal to give it to me, I was amazed. My bag was the first one to come out in the baggage claim, which was very nice. Overall, I would definitely recommend Lufthansa.

✅ Trip Verified | Geneva to Frankfurt operated by Air Nostrum, hope service of engines is better than that of the seats (see attached foto!) Departure was 75 min late and outside position with bus from as far as possible.

✅ Trip Verified | Frankfurt to Washington. Very efficient ground staff. Comfortable flight with standard service, meals and entertainment. Didn't experience anything special during the journey. Flight attendants were professional. It was a full flight with a enough lavatories in Economy so no one was waiting too long. Although an older 747, it felt newer than when I flew it back in 2010!

✅ Trip Verified | Beirut to Frankfurt. Late departure without any announcements by ground staff. Full flight with a good meal served. Flight attendants were friendly. Aircraft was relatively new with comfortable seats.

✅ Trip Verified | Berlin to Lisbon via Munich. A super crew with a very charming purser made the two flights to a special experience. The service on the short flight from Berlin to Munich was already excellent, the breakfast varied and delicious. On the flight from Munich to Lisbon we were really spoiled. First there was an Aperitif and nuts. Then a very nice, multi-page menu with the topic asparagus season was distributed. From this one could choose between three different main courses. Our chosen main course, the appetizer, the salad and the dessert were very delicious. After lunch we got a bar of bourbon vanilla chocolate (50 grams) from the Dominican Republic. The selection of drinks was very good and the crew served all the drinks until just before landing. Five Stars! We will gladly to take this great service again.

✅ Trip Verified | Barcelona to Houston via Frankfurt. My Lufthansa flight from Barcelona to Frankfurt in May was delayed and I was not able to take the connecting Lufthansa flight from Frankfurt to Houston on my pre-booked Premium Economy class. Lufthansa asked me to change the flight and rebooked me other flight with economy class. I had no choice but took it. By doing that, I lost the privilege of the services of Premium Economy and reduced flyer program points. I purchased the more expensive Premium Economy ticket with Lufthansa and was downgraded to a less expensive economy class. After the trip, I contacted Lufthansa and they refused any compensation associated with this trip. This is an extremely bad experience with Lufthansa. It is not worth the money to purchase Premium Economy Class since you spend the money but you may not be able to have the services of Premium Economy Class when there is a delay in flight that is not your fault.

✅ Trip Verified | Frankfurt to Athens. Staff at Gate was very friendly and helpful. Also the cabin crew worked fast and was very friendly. Unfortunately this aircraft was not prepared for Lufthansa Inflight Entertainment like the most aircrafts of Lufhansa, so it was not possible to use the Lufthansa App that provides several entertainment options. I am really disappointed about the seats. The seat was too thin and too short. All Lufthansa singlle aisle aircrafts have this type of seats. This was not a pleasure as the flight take 2 hours and 30 minutes and I had some pain at the lower back area and thigs. I guess for a shorter flight the seat is ok, but for flight of more than 2 hours it can be very unconfotable to sit on such a seat. The menu/food was ok, the tast more bland than nice. I expect more from a 5 star airline, especaially in business class! There was only one choise of coffee, filter coffee. No further coffees available like espresso or cappuccino other airlines offer in business class and same typ of aircraft, single aisle. And the service has been done with foof and beverages trollies, this is fine but at some shorter flights within Europe Lufthansa has a signature service. I just do not understand when the principle when do they offer signature service and when the service is with trollies. However both are good for me. In general I would always recommend Lufthansa but the value of money for business class should be significantly better.