Lufthansa

✅ Trip Verified | Munich to Lisbon. Just a regular Lufthansa flight, with very attentive staff. The aircraft seemed a little dated, though. The flight was late, but not down to Lufthansa. After all, we were flying to Lisbon.

✅ Trip Verified | Montreal to Munich. Lufthansa is always good, despite the delayed departure. The service is always super professional. The food was good, but Lufthansa could make breakfast a little more exciting: cold meat and cheese is just not fun. I don't understand why Lufthansa does not have the latest movies available. I mean, the system is amazing, but the airline does not make the most out of it. The boarding in Montreal was very confusing, as there were no signs showing where people should line up, depending on their tickets.

✅ Trip Verified | Flight shown as on time, yet at gate we realised the plane hadn't even arrived at the jetty yet. At the time we were supposed to board we were told that the flight would be delayed by 15-30 minutes as the aircraft was being cleaned. Around half an hour after scheduled departure we were told there was a technical issue with the plane and departure would be delayed for a while. 15 minutes later the flight was cancelled. As I had not checked in a bag, I wanted to just get my new boarding pass from the LH transfer desk within the security area. We were told that we would need to see a representative outside security. Passed immigration, got in the queue for check-in. As I was walking up to the counter when it was my turn, I received a message on my phone saying I had been rebooked and could access my new boarding pass through the app. Proceeded to proper checkin nonetheless - rebooked on a flight nearly four hours later than my original flight. Check-in staff received me saying that I might as well have got my boarding pass from the transfer desk colleagues behind security. Told her all of us were told we had to head up to this checkin and she responded that that information is incorrect. I was then handed a four pound voucher for food and drink. Never mind that 4 pounds won't get you anything at Heathrow airport. Lufthansa should be ashamed of this performance.

✅ Trip Verified | Los Angeles to Munich. Lufthansa prides themselves to deliver what is called Signature Service in Business Class which means that every Business Class passenger gets assigned a personal flight assistant who is supposed to introduce her/himself to you after boarding. Ours did nothing of that sort. When I asked her, her response was a counter-question whether I would be missing something. Great service attitude indeed. We have been sitting in row 15 on the A380 (upper deck) which is separated by sort of a curtain from rows 10-14 despite all rows are supposed to be Business Class. As a consequence, we were entitled to watch how passengers in rows 10-14 were looked after by their personal flight attendants while we didn't get anything. We felt like being in sort of a second class of Business Class. I don't know whether this is common on LH flights on the A380 but it is unacceptable. When the service finally started, we found out that other passengers got offered a salad between the started and the main course while we again heard nothing about it. Probably, it would have been too much of a nuisance to our flight assistant to serve us a salad. When the main course finally was saved, it has been the worst meal I ever had in 25+ years of travel.

✅ Trip Verified | Frankfurt to Stuttgart. Todays flight late 30 minutes because incoming flight was late - information only at Boarding Time. Then you are at gate half an hour later - now there is a technical problem with the plane, same story.

✅ Trip Verified | On our recent flight from Dubai to Frankfurt, we decided to upgrade our Lufthansa Ticket to Business Class using Lufthansa Miles. As Lufthansa only operates one flight at night, baggage drop-off is only available 3-4h prior to departure, unfortunately. The Lufthansa Lounge in Dubai is rather small but offers a good selection of food and self-service alcoholic and non-alcoholic drinks. We had already eaten at the Ahlan Lounge before thanks to our Priority Pass and have to admit, that Ahlan Lounge has the better offering. But as soon as we were on board, we were glad to have chosen Lufthansa again! The service was just outstanding and ground staff made sure we were reseated next to each other (it was not possible during online check-in). We were offered drinks immediately and were shown the menu with food for later. As this flight was only a bit over 6h, Lufthansa was serving a light midnight snack and breakfast. Both dishes were really good and were met by a good selection of drinks. The seats in Business Class are full-flat on the A330 and offered a comfortable night sleep. It's not the biggest business class seats available, but definitely comfortable! In the morning we woke up relaxed and left the plane after a refreshing breakfast. I can wholeheartedly recommend Lufthansa Business Class! =

✅ Trip Verified | London Heathrow to Frankfurt. Check - in, Security and boarding worked good. LH Senator Lounge wasn't crowded so i can't complain. Not the warmest welcome but at least i got recognised. No welcome drink, no hot towel, no boarding music. Very cold atmosphere on board. Seat space is under average in C class. No USB Port at the seat and no power outlet. Food was ok, didn't expect something hot on that short flight. It's always hard to feel fully pleased at European Business Class but I expect something more from a five star rated airline.

✅ Trip Verified | London to Minsk via Frankfurt. Horrible experience, flight leaving London was late and missed my flight to Minsk by a few minutes, was told at the check in desk that customer services would book a hotel and get me on a flight next day, they rebooked on the next evening flight but refused accomodation with the excuse that my flight landed at 18.30 and the connecting flight didn't leave until 19.15 which is the legal minimum for connection so they weren't liable, it transpired that they told a lie and that the departure gate had closed at 19.00, the customer service staff for this airline are thoroughly unpleasant and seem to take a sadistic pleasure in seeing their customers in a state of distress.

✅ Trip Verified | Frankfurt to Buenos Aires. Check-in and boarding process went quite smooth as you would expect by a German airline. Unfortunately once on the plane things kinda started going down hill. The plane was relatively new (4 years old) but the cabin looked quite dated anyway, the IFE screens kept crashing (and when they weren't crashing they were super slow). Seats were ok but with one of the worse legroom, I have experienced (IFE box was also under the seat). Toilets, on the other hand, were super clean throughout the flight. The food portions were small (the main meal was ok-ish but the breakfast was quite poor). The crew did all they had to do but the whole experience felt quite robotic and definitely lacked in warmth.

✅ Trip Verified | London to Hong Kong via Frankfurt. At the check in at London I was told if I knew that the flight from London to Frankfurt was delayed. Then asked if I am going to miss my next flight? They said no news at the moment yet so you might still make it. We landed around 2145 in Frankfurt although boarding for my next flight was 2125 (flight at 2210). When I got off the plane I expected there to be ground crew guiding people with connecting flights. But there was none whatsoever and we had to take an airport bus to the terminal. Once we arrived at the terminal no staff to guide us again. We had to run towards our next flight to catch the flight. Once we arrived at the gate for the next flight it was 2221, the guy said was it is closed. I explained I have been delayed by the flight from London. He said you have to exit and get someone to book your hotel and next flight. So we had to walk to the exit again. Once we got outside we were booked a hotel and next flight. We had to wait outside the airport for the shuttle to hotels. It took us 20 mins for the wait. Again no clear instruction which is the right bus. I am not saying it was any of the ground staff's fault as well but I think as a service industry the first thing an employee that represents the whole airline should do is to express empathy. Also the whole process would be made much smoother if only the airline could arrange 1 person at the arrival to say we are not going to make our next flight and it is closed or if we should make a run. It doesn't make sense for us to run all the way to the next gate to be given the cold shoulders. There is, I felt, no passion whatsoever from their end, to make this a good travel experience for their customers.