LATAM Airlines

Not Verified | Never make the mistake to fly this airline again. I flew them several times. Making changes with them is a very long process and even flight in the higher class they charge you money. When you want refunds they give you vouchers and it is absolutely impossible to change them or get that money back. I am frequent traveller of many airlines and I can tell for experience LATAM is at the bottom of efficiency and they are absolutely thieves.

Not Verified | Do not ever use this airline. I am speaking from experience as someone who has traveled to over 60 countries and used at least 80 airlines. Their flights are either delayed or canceled 75% of the time and they won’t hesitate to change your flight from early am to late pm for no reason other than they want to resell your ticket. If you want to introduce havoc and headache and heartburn to your travels by all means, go ahead and book with the airline.

✅ Trip Verified | Flew from LIM to BOG in Premium Economy. There was no one at the Premium checkin, so I was done in seconds. The Sumaq lounge was fine with a good selection of food and drinks. We left on time and arrived early. Cabin was fine, with middle seat blocked out. We were given pillow, blanket and a small amenity kit which I wasn’t expecting. The flight attendant for our cabin introduced himself to each passenger and said to let him know how he could help. Breakfast was served and then I had a couple of beers. I had a question about luggage transfer at BOG and the attendant went out of his way to get me an answer. The BOG to MDE flight was delayed by about an hour but the flight itself is so short that we almost caught up time. For a 29 minute flight, they still served a small sandwich with crisps and a drink. I was impressed with both the service and the punctuality.

✅ Trip Verified | That was supposed to be a short 30 minutes flight trip which turned into seven hours of hell. First of all, to check in our bag at Medellin airport we had to queue for 1.5 hours, as there is a lot of Latam staff at the airport but they are normally too busy to chat with each other. Secondly, after security check completed, just before boarding time, we found out that our flight had been cancelled. All the passengers approached the lady who was registering passengers at another gate for another flight. She helped a few who had connections and asked others to return back to check in area to reschedule the flight. The majority of passengers who did not have the luggage could just reschedule their flights online without leaving the gate area and queuing up again. Yes, this is where another minus one star from the rating is coming. Three ladies who for some reason were standing together at one counter to regulate the queue found a brilliant solution asking all the passengers of the cancelled flight queue to the check in counters again. At some point, I connected to the airport WiFi and helped some passengers to reschedule their flights online without queuing up, so they could go to do their security check again and return to the gates area. The fourth lady (as three others were again busy chatting and laughing in the middle of this chaos) who was walking in the queue was very surprised it was possible to reschedule the flight online. Passengers with the luggage were expected to pick up their bags and re-check in them again. Our problem was they could not find our bag. After a few attempts the check-in representative suggested that it might went to Bogota (how? on cancelled flight?) as they cannot allocate it in Medellin, and he suggested that the bag will fly on the same plane with us, as I re-scheduled the flight online. Another minus one star for professionalism. Full of doubts we boarded the re-scheduled flight. Of course, our bag was not in Bogota upon arrival. Six people working at Latam Luggage Tracking kiosk could not allocate it and after exchanging a few calls with Medellin staff suggested to fill the form and promising our luggage will be delivered to London. This is when my trust in Latam ground staff fell below zero. Again, with mixed feelings of hopeless and doubts we filled the form, staff returned us a copy asking to check the status online. We decided to check the online service immediately and found out there was not a tracking or reference number on the form! The answer was appalling: "Oh, we have not register your form online yet!". Really? And how we were supposed to check the status online without tracking number? Another star off. Meanwhile next two Latam flights from Medellin arrived and whilst we were patiently asking the Latam staff to do their job, I turned around and found our bag among others from the next flight. Guess what? Another passenger's luggage tag were attached to our bag! Latam, is it safe? Is it professional? Of course, nobody from Luggage Tracking kiosk could answer how come the other passenger's name tag was on our bag. They just pretended they did not hear that question. The passenger's problem is up to the passenger to solve it. And lack of investment in staff is shocking.

Not Verified | My review is not specifically about the flight but the shocking customer service. We bought a ticket with LATAM for a return flight. They lost our bags and took zero ownership of both finding the bags and compensating us for the delay of over 48 hours for us having to replace what we did not have. The bags were eventually found by us and were flown the following day by LATAM, but no one from LATAM or their ground agents did anything to contact passengers to advise. If it weren't for one of the other passengers having an Apple Airtag, we would have never known where our bags had gone. LATAM's so-called customer support tried to hide behind an IATA rule to say it was another carrier's problem as we had been put on another flight when ours was cancelled. This is despite the other airline never getting our bags and LATAM flying our bags to their destination. Do not trust this airline with your bags or stick with any conditions of the ticket agreement or international flying agreements for passengers.

Not Verified | I purchased a ticket in April 2022 with full refund protection. I cancelled a few days later but it took 6 months to receive half of the refund and a further 4 months to receive another 1/4. I have spent hours on the phone and get no where, I raised case after case.

✅ Trip Verified | Worst experience I've ever had. They lost one of my bags and damaged my other bag, I've been without my things for 3 days now and they have not stayed in proper contact with me and told me on my second day they could not deliver it after 12 and they would deliver it to me on the 3rd day but I still haven’t received any information or my bag. They also won’t take any responsibility for the broken bag, they ripped my zipper right off and now the bag is not usable and I need to replace it with my own money. I also asked to go pick my bag up from the airport myself and they haven’t given me the option to do that even tho the lady that assisted me at the airport said I would be able to. This is my first time and last time flying with them.

Not Verified | I did a trip to South America four years ago, and many of my flights were with LATAM. Let me say as someone who has been to 60 countries and flown at least 100 airlines, they are the absolute worst. You can literally book an early morning flight that you have to have, on Tuesday, four weeks before the trip and by Thursday they’ll tell you “sorry, we had to reschedule it to a late night flight”. Really all they are doing is bumping you for somebody that might be using their SkyMiles. They’ve done that to me three out of five trips. The other two flights they were late, so they are batting 0% for efficiency. Again, I am saying they are the worst out of 100 airlines without exaggeration as someone who has traveled to over 60 countries.

Not Verified | Our flight from Sydney to Santiago with LATAM was cancelled due to the Auckland floods. No contingency flight was arranged. There was no communication from LATAM regarding what to do next. Call center staff had no idea what was going on with the floods and what LATAM's response would be (whether or not there would be a contingency and how to proceed). LATAM call staff became argumentative when we asked to speak to someone who knew what was happening in response to the flood cancellations and hung up on us several times. LATAM also refused to provide a full refund, claiming that another airline prevented them from doing so, even though the entire booking was through LATAM. They have essentially stolen from me. Definitely my worst travel customer service experience ever. I will be avoiding this airline in future.

Not Verified | Avoid this airline like the plague. They cancelled our flight, said they'd organise another then just ducked us for 6 months. We've lodged 4 claims, messaged on social media, sent someone into the local office in Chile and no response. I literally have no words for how backwards this company treats its customers.