LATAM Airlines

Not Verified | Bogota to Lima. This company is taking advantage of individuals during this pandemic and penalizing those that need to cancel flights by imposing a 70% fee of the purchased ticket. I can't believe how a company can be so disgusting.

✅ Trip Verified | Buenos Aires to Miami via São Paulo. Very good flight except for the food and no on-demand vegan options. You really need to progress with the times. Even the salads had fish in them. I will not be recommending LATAM until they update their meal options.

✅ Trip Verified | Iquitos to Lima. This plane was without a business class. The staff is very polite, gave a lot of advice! Food only for purchase, but hot water was given without payment. All liked it.

Not Verified | It is understandable that delays happen, however, what I have experienced at the early hours of 14 March is appalling. Travelling with my family and a small child we have experienced a nearly 2hr delay to wait for additional passengers. It is now 2.20am and we were meant to take off at 12.40pm. I had to ask an attendant for something for our child to eat, and could not achieve a warm meal. There was no perceived care about the comfort and hunger of the existing passengers. Stating, they cannot serve food until they are in the air? Most people would generally be asleep now. I would have expected a higher level of courtesy and common sense given the current circumstances. This experience has led me to believe a great level of improvement is needed. There were other issues I am too tired to describe here. Having flown numerous airlines, we will not fly LATAM again. I am curious to see what the airline company will do, if any, to compensate it’s passengers.

✅ Trip Verified | Bogota to Medellin. LATAM is the airline that treats its frequent travelers the worst and I hope that what happened to me will never happen to anyone anymore because they hurt me economically and logistically on Decembrinas dates, I arrived with more time in advance than normal to a national flight so that no inconvenience occurred to me and the airline changed the waiting room along with the boarding gate without notifying me, having my check-in registered at the airport, my email and my phone number, they never let me know. Only when I went to ask why they did not call us on board did they simply tell me that I could no longer board because the flight was closed and that I had lost it. When I claim they deny me that they have changed the room and they treated me super badly at the counter, I went to Civil Aeronautics who did not give me a solution either and in OPAIN they deny the version of LATAM, they indicate that indeed the room was changed and they specify the time .... For all this I have recordings as support, it cannot be that they hurt 5 PAX (3 of them unknown to me) and that the same thing happened to us ... The airline has not responded until today 07-MAR-2020 with a case that I have been claiming since 23-DEC-2019. LATAM es la aerolínea que peor trata a sus viajeros frecuentes y espero que lo que me paso a mi no le pase nunca mas a nadie pues me perjudicaron económica y logísticamente en fechas Decembrinas, llegue con mas tiempo de anticipación de lo normal a un vuelo nacional para que no se me presentaran inconvenientes y la aerolínea me cambió la sala de espera junto con la puerta de embarque sin avisarme, teniendo mi check in registrado en aeropuerto, mi correo electrónico y mi teléfono, nunca me avisaron. Solo cuando me dirigí a preguntar por que no nos llamaban a embarcar me dijeron simplemente que ya no podía abordar porque el vuelo estaba cerrado y que lo había perdido. Cuando reclame me niegan haber cambiado la sala y me trataron super mal en el counter, me dirigí a Aeronáutica Civil quienes no me dieron una solución tampoco y en OPAIN desmienten la versión de LATAM, indican que efectivamente la sala si fue cambiada y especifican la hora.... Para todo esto tengo grabaciones como soporte, no puede ser que nos perjudicaron a 5 PAX (3 de ellos desconocidos para mi) y que nos pasara lo mismo... La aerolínea no ha respondido hasta hoy 07-MAR-2020 con un caso que vengo reclamando desde el 23-DIC-2019.

✅ Trip Verified | Brasília to Aracaju. They wanted to charge me more than the round trip price to change the date of one of the flights. I tried calling on the phone, nobody picked up and I was charged on their own customer support service line. Hence, my problem was not solved, got charged extra by the flight and on the phone call.

✅ Trip Verified | New York to Guayaquil. This trip was failed from the start. I purchased tickets that included premium business class but when I received the boarding pass the tickets were in economy. This has now gone to a compensation claim. Furthermore, my flight from NYE to GYE was cancelled due to mechanical issues after waiting on the plane for 4.5hrs - I understand things happen and planes break. It would have be nice if the staff figured out what hotel we would be at sooner and actually given us the right information on how to get to said hotel instead of just saying “there is a bus”. Further, after landing at my destination my bags were lost. The entire baggage claim process has been painstakingly slow and a horrible experience. This is first time I’ve had many problems and it’s been the absolute worst customer service I have ever experienced.

✅ Trip Verified | Cartagena to Bogota. The staff have no clue what they are doing. I purchased a LATAM+ seat and they still told me I cannot bring carry on baggage. Do these people receive training or they just don't read their own airline policy. Go with Avianca or any other airline when travelling withing South America.

✅ Trip Verified | Cartagena to Bogota. We arrived at the check-in desk about 1.5 hours before departure and told us that the check-in is already closed!? Anyway, we were brought in front of the line and we could drop our luggage. Overall the staff was very friendly. During the short flight no free drink was offered, not even water.

Not Verified | Lima to Los Angeles. We have had so many issues with this airline. We have been flying this airline for about 10 years and the past two years there has been great administrative changes and we have had horrible experiences trying to buy tickets to fly to Peru and Australia. Last year my husband made a group reservation to fly with a group of people to Peru and while we were on vacation in Thailand in March we found out that Latam had not issued the tickets that had been purchased and charged to our credit card for the trip to Peru in June. He had to jump through hoops to get them to issue the tickets because we needed to get confirmation for the flights for everyone on the group trip. Last December 2019 we purchased tickets to fly to Peru on new years vacation and we were not able to pay for the tickets online with our credit card. We had to call a family member in Peru so that they could purchase our tickets in Peru because their system would not take our payment. About a week later we tried to purchase tickets to fly to Australia together. My husband was not able to buy our tickets on the same order he had to buy his ticket separate from mine. Why? Because their system would not accept payment for both tickets online. This is outrageous!!! So, he had to buy both his ticket and my ticket separately. Before we flew to Peru this past December, we checked to make sure everything was ok with the reservations to Australia and long and be hold, they issued my ticked but they did not issue his ticket even though they charged the credit card. So, this is where all the trouble started again with Latam. My husband started calling them asking them why they had not issued his ticket to Australia, they said they would in time, to keep checking back and gave us a case number #21164675. While we were in Peru we went to a Latam center and they said that our case was not important, that they needed to focus on other cases that had flights sooner then ours to Australia. We kept calling and checking with them and we got to nothing. Then they said there was an issue with my husbands member number and told us to call another number to get a telephone code so we could get another case number. Then they said we needed to call their Brazil office to deal with the issue. We kept getting the run around and no answers!!! We were in Peru for a month and all this time nothing was resolved with Latam. They eventually cancelled my husbands ticket to Australia and refunded the money without advising us. But now we are left with my ticket. So we are trying to cancel my ticket to Australia but we get nowhere with this company. Same excuses! they send us from here to there with no solution and I'm so sick and tired of this lack of professionalism and waste of our valuable time. They gave us a case number for this ticket and now a week away from when our flight was, we still have no resolution to this chaos. I do not recommend this airline at all anymore!!! take your money elsewhere. Don't waste your valuable time. While we were trying to resolve this issue in the Lima office there was another lady there with the same issue. for no reason Latam cancelled her husbands ticket to Peru. I have looked on their facebook page and so many people are complaining about this airline not refunding their money. They need to get their act straight. T