Kuwait Airways

MNL-FCO via BKK and KWI. Business Class. Second time aboard KU. Couldn't resist the fare more than half of their nearest competitors. That being said. One has to lower expectations with KU. It is not a business class product but rather a good premium economy alternative with some business class features. Service is very inconsistent. MNL-BKK and vice versa leg food was poor but service was excellent. Bangkok based crews tend to be better and more service oriented. BKK-KWI and vice versa food was okay but service was terrible. KWI-FCO legs food was okay and service was a mixed bag. Some flight attendants being very helpful while some being downright rude. The hard product itself is also inconsistent. KWI-FCO (or for that matter any westward flights from KWI on KU) Seats are small. 34-36" of legroom and about a 20" width seat. These seats are allocated for business but on eastward flights from KWI on KU they are marketed as Economy+. For eastward flights J class passengers sit in the "First Class" section. the seat is a large recliner type seat with plenty of legroom. No AVOD as KU's planes are quite old and most Seatback TVs are either broken or have no content. Priority boarding was observed on some legs but not all. Only take KU if you want a bigger seat better food and more luggage space than economy. Be warned it is not a competitive business product. But if the price is right I say take it.

London Heathrow to Kuwait KU 104 08/12/2014. Despite booking a window seat eight months in advance and being given my seat number I did not get it instead I was seated next to the kitchen door. The onboard entertainment system was not working. One of the toilet wash basins had no water. One of my friends who travelled on the airline had to do the entire journey in a broken seat. The only good thing is the luggage allowance. I have travelled from England to India every year for the last 21 years and this was my worst experience ever. To be fair the travel agent had advised me not to use this airline but I ignored them.

I traveled from Mumbai to JFK in Nov-2014. It was a horrible experience. Food was average. Inflight system was screwed up and the staff lacked warmth! My footrest was broken and seats were uncomfortable! Never again will I fly this airline!

KU102 LHR to JFK on 2nd October and return on 8th October. This was an excellent flight! The food was brilliant. The leg room on the seats was spacious (like Premium Economy in Virgin). The staff were attentive and the pilot announcements were not overindulgent. Overall I recommend Kuwait air on trips to New York. I will now always choose them over Virgin.

Business class from London to New York I cannot believe how bad it was and can understand why there were only 5 passengers in Business and 1st. The flight was delayed by one hour with no apology and Gulf Air Lounge staff said this was common occurrence. The plane was so old and smelled of smoke that I was shocked. The entertainment system did not work and the in-flight crew said this was pretty normal. They could not find me an alternative seat on an empty plane where something worked. It was almost impossible to get the control unit out of the seat and there would have been no point anyway as systems were not working. I could not even get the light to work and if the TV did work the screen is no larger than my phone. For a Business Class seat I was staggered that even the leg rest was more of a foot rest as it did not straighten out or extend. The food was abysmal. Unfortunately I have to fly back to London on Sat 20th Sept and I am dreading the flight.

Manila to London via BKK and KWI. Couple of positive points first. 1) The business class airfare was about 900 dollars cheaper than there nearest competitor. 2) The flight leaves in the middle of the night and arrives in the middle of the afternoon so jet lag is minimized. Check-in in Manila and London was a complete mess with long lines and rude ground staff. IFE consisted of magazines and overhead projectors. The seats are inconsistent from MNL-KWI business class pax are seated in the C cabin but KWI-LHR business class pax are seated in an old outdated recliner seat with minimal recline or legroom. Flight attendants were rude or uninterested in there jobs. No priority boarding. Lounge in KWI is a joke. Food options varied but mostly inedible. Lower your expectations when flying this airline. it is not a business class product they offer but a business class minus akin to a premium economy with larger seats.

I flew business class on the A300-600 from Jeddah to Kuwait the seats were alright but the inflight entertainment was really bad. The attitude of the crew were excellent the food was delicious the take off was alright and landing was superb.

My husband and my son were travelling with me from Colombo to London via Kuwait on 25th June. After boarding the aircraft we were told the toilets were blocked and the flight will not take off until it was sorted. Waited 3 hours inside the plane until that was sorted. We travelled in economy class our TV screens were broken and my husbands seat was a rocking chair he had to hold on to the seat in front when taking off. These were very old aircraft's - have not been upgraded since late 80's.T he attitude of the staff was poor shocking customer service. Kuwait-London flight was delayed as well no apologies whatsoever.

I flew JFK to LHR return in July 2014. With transatlantic fares being extremely expensive these days I was left with Kuwait Airways being my only viable option without spending $1000+ per person. I considered flying this airline to be somewhat like flying Ryanair - expect nothing except basic transportation from point A to B and everything else is a bonus. The Boeing 777 used on this route is old and clearly in need of an upgrade. PTV entertainment screens worked for virtually no one. However in my opinion the dated interior can be somewhat of an advantage. I found the legroom and seat width to be quite generous compared to other airlines especially the newer 777s with a 3-4-3 layout in economy (Kuwait uses 3-3-3 in economy). The flight attendants were definitely not highly trained or overly polite but I also didn't find them to be rude and they served the meals efficiently. The food was surprisingly some of the best food I have had in economy class. Indian fare was served on all flights and was quite tasty. The JFK-LHR leg included a full hot breakfast I don't believe many other airlines still serve this much food in economy for a transatlantic flight. My outbound flight was just about on-time while my return flight to JFK was delayed by about 1 hour. If you take a look at Flightaware or other flight tracking software for the flight you will see that this flight is on average about 1 hour late so plan accordingly. However given the price paid and the fact that this is a direct flight to LHR I would fly Kuwait again if savings is substantial over other airlines.

KU166 (Paris to Kuwait) and KU361 (Kuwait to Colombo) 18th July 2014. The worst airline and airport. I flew from Paris to Colombo and it was 15 hours (including delays) of sheer misery. No inflight entertainment as the screens on most seats didn't work and the cabin crew were just awful.