Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 221 reviews
5/10
3 star Skytrax Rating
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1/10

"Unprofessional cabin crew"

(Germany)

Trip Verified | Flew Kuwait Airways from Frankfurt to Manila via Kuwait. Unprofessional cabin crew. One crew member even told me that he could not give me water a second time around, yes I asked for a second time as I was thirsty. Unprofessional and untrained staff. I will not be flying with them again. I am a frequent flyer and this was my second worst experience after Air India.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFrankfurt to Manila via Kuwait
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Rude and ignoring passengers"

(United States)

Trip Verified | Ahmedabad to New York via Kuwait. Ground staff were not present in Ahmedabad. Flight was delayed 2.5 hours. They never notified passengers about the delays. Same problem continues in Kuwait and Shannon as well. There was not a single person from the airline to provide any updates regarding delay. Crew members: Rude and ignoring passengers. They didn't provide water after asking twice. Even pressing the assist button didn't help. Blankets were not provided on boarding. You had to ask for blankets. During my Kuwait to Shannon flight I asked the air hostess to provide a blanket, she responded "we are running out of the blankets". I saw that more than 50% of passengers didn't have any blankets. Food: Food was decent when I was flying from JFK to AHD but it was pathetic during my return.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAhmedabad to New York via Kuwait
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cabin crew were absolutely unprofessional"

(United Kingdom)

Trip Verified | Flew Colombo to London via Kuwait. The cabin crew were absolutely unprofessional and did not treat passengers respectfully. Their customer services are very bad and I would advise anybody not to fly Kuwait Airways. Its the worst airline I have travelled.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteColombo to London via Kuwait
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"reasonably good airline"

(India)

Trip Verified | I took my first Kuwait Airways flight on 3 January 2018, from Delhi (DEL) to New York (JFK) via Kuwait (change of plane), and a so-called technical stop at Shannon, Ireland. I had read all horror stories of reviewers related to Kuwait Airways as well as Kuwait Airport and was apprehensive. But, having experienced my first trip, I found that this is a reasonably good airline. Both my flights (DEL-KWI and KWI-JFK) had European stewardesses and they were well trained, professional, and helpful. The food offered on board was really good that exceeded my expectations. I had requested special meals, and I got my meals. What they can do better is that, on the KWI-JFK flight, which is actually 8+8 hours' flights with Shannon as the mid-point, they should frequently offer water to the passengers. Both flights were the wide-bodied Boeing 777 with 3+3+3 configuration in the economy class, which is quite comfortable (the Emirates cramps this 3+4+3 configuration). The toilets were reasonably clean throughout, although, the number of toilets should be increased, given the size of the plane. The worst part of the trip was the stopover at Shannon - both the act itself and the lack of correct information thereof. I was told at Delhi that this will be a technical stop, and the stewardesses said that the plane will stop at Shannon for a maximum of one and a half hours. However, the reality was totally different. All the passengers were ordered to get out of the plane at Shannon with their belongings in the cabin. Then, a long line for security check. The security staff manually checked the cabin bags of the passengers and then put them into the X-Ray machine. This was a time-consuming affair and the airport authorities had already allocated three and a half hours for this exercise. As result, the plane arrived in New York two and a half hours behind schedule and caused inconvenience to all passengers. I am sure that stopping at Shannon is not a decision of Kuwait Airways. There is nothing to hide about this on the part of Kuwait Airways, and they should give correct information to their passengers. Another unpleasant and time consuming affair was at Kuwait airport itself, for "profiling" the passengers of the US-bound flight. They don't notify the passengers at the source airport of this exercise. So, when passengers line up for boarding, they are told to get the profiling clearance. In the process, there is routine delays for the departure of the New York bound plane.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDelhi to New York via Kuwait
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"not worth the cheap ticket"

(United States)

Trip Verified | Bangkok to New York via Kuwait / Shannon. This is the worst airline I have experienced. The flight attendants never answered our questions directly. They never replied when we asked if this was a direct flight to New York. When I asked how long we would we stay at Shannon airport before taking off for New York, the flight attendant just told me that no one is leaving this airport and that they needed to clean the plane. I asked to use the restroom and was told that there was no restroom at this particular area of the airport until we went through another security check after we just got off the plane. We already went through 2 security checks prior to boarding the plane in Bangkok. I had a pat down, a baggage check, and electronic check but apparently that was not enough. They separated me from my boyfriend and told me that I had to go through the longer security check at Shannon airport! I have had it with this airline. It is not worth the cheap ticket.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to New York via Kuwait / Shannon
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Passengers are so frustrated"

(United Kingdom)

Trip Verified | Dhaka to London via Kuwait. I am writing this after huge frustration the flight was supposed to take the of Friday morning 01.20 local time (Dhaka). After the intervention of passengers they decided to take them to hotel and bought back only to sit them around the terminal without any updates on flights. Surely you organise the flight before you bring them back to the airport. Again they are having to go without food without any information there isn’t any proper facility for bathroom use. Passengers are so frustrated that they are resulting in argument before any information is given to them.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDhaka to London via Kuwait
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"the food was delicious"

(Kuwait)

Trip Verified | Kuwait to Dubai. I traveled in First class with the new Boeing 777-300 that was really amazing, check in smoothly without trouble. Stewards are nice. Entertainment system had a lot of channels, the food was delicious. The Wifi was expensive.
AircraftBoeing 777-300
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteKuwait to Dubai
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"worst customer service staff"

(India)

Trip Verified | Frankfurt to Delhi via Kuwait. One of the worst customer service staff. I booked my ticket through skyscanner with a long stopover (more than 8 hours) returning back from Frankfurt and going back to Delhi. On approaching the check-in desk, I was informed that I have to pay 110 euros more to get a boarding pass as I need to have a hotel booking at the Airport hotel. I had no option or no flight for me. I was helpless in a foreign country. I had to pay and the hotel was too bad. Renovation noise disturbed me a lot. Now I have written to Kuwait Airways many times but they won't refund my money. Why nobody on my outward journey bothered to ask me to show the booking for my return? Why before booking my ticket these rules were not in the instructions?
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteFrankfurt to Delhi via Kuwait
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Will definitely fly again"

(Kuwait)

Trip Verified | Kuwait to London. Enjoyed the flight specially my kids the crew was very attentive, helpful and the seating was specious also leg area the entertainment was good with the option of listening to Quran. Will definitely fly again in Kuwait Airways during summer vacation.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKuwait to London
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the aircraft was not clean"

(Lebanon)

Trip Verified | My flight with Kuwait Airways was from Beirut to Jeddah via Kuwait. The aircraft on both flights was the new Boeing 777-300ER, legroom is amazing, inflight entertainment and cabin crew were average and the aircraft was not clean. Services in Kuwait airport 0/10.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBeirut to Jeddah via Kuwait
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes