Kuwait Airways

A nightmare trip. First flight had nearly 2 hours late. Paris airport said to us that the crew arrived late to the plane and it was true, we coud see them arrive late at boarding gate. Kuwait to Bangkok was delayed 11 hours, all people had other connections missed them. I had to find a room late in Bangkok and wait the day after to come back the city - I live in northeast Thailand. It's like Kuwait Airways don't care about their customers.

The flight was delayed for two hours before departure from Rome and then upon arrival at Kuwait International Airport at 20.00 (8pm) the flight to Manila with a stopover at Bangkok at 23.25 (11.25pm) was delayed until the next morning at 7.30am. I was forced to wait at the airport, they offered us food at 3am in the morning. Finally the next morning the check in started at around 7 in the morning but for some reason they decided to delay the departure at 10.00am. It was a terrible flight and wouldn't recomend it. My flight from Kuwait to Manila was delayed 10 hours and they didn't manage to offer us hotel accommodation. The food was ok, the crew were nice though the airplane inside was outdated.

The flight was good but was outdated, the entertainment system was not working in some seats. The food was great and the crew friendly. It was good value for money.

Flew on a Boeing 777-200ER (9K-AOB). The aircraft cabin shows its age and IFE exists but is luck whether switched on or not. In my case it was on movies were in a loop system and I was so excited it was working but sadly the audio did not work. There is no point of offering good quality headsets if the IFE audio doesn't work at all. Food was of excellent quality but less portion (Ordered a vegan meal without dairy products). The cabin staff 12 of 13 were only men on this flight and service was just fair and whatever meets with minimum requirements. There is an exception of the occasional friendly crew who is nice and pleasant. Would I recommend it again? Yes! But please calculate your trips so that you fly the newer aircraft and your experience will be pleasant and enjoyable.

LHR-JFK JFK-LHR. 777 both flights. Knew what to expect from previous reviews but mainly all I cared about was that I got there and without problems which I did. However IFE not working on either leg and neither were most other passengers. This would be ok if their phone policy was that it needed to be switched off for the duration yet I saw flight attendants using theirs. Seats had a fair bit of legroom and reclined however were quite hard. Food better than expected and quite a bit of it. Cabin crew did a lot of drink runs but be aware that they do not offer alcohol. If you can get a good price with this airline I would say it's worth it but I'm unsure if I would fly again.

Flew to Manila via Kuwait and Bangkok. Firstly our flight was delayed by an hour at Heathrow Airport. This didn't bother us too much at the time as we had no sleep the previous night so were happy to sleep off the delay and it also meant less waiting time at Kuwait for our connecting flight. Secondly my husband and I felt like we were back in the 90's with the state the plane was in. IFE was provided using very old dated TV's and my TV for all legs of the journey was not working. Next and this had to be the icing on the cake our flight from Kuwait to Manila was delayed by 8 hours! Thankfully we were provided food and a hotel room. We had to contact our relatives in Manila to cancel all plans made for us as instead of arriving at 4pm we would be arriving at midnight. On the way back from Manila to UK our flight was again delayed. We spent over an hour in the waiting lounge in Manila and another hour or so on the plane in Bangkok. My seat recline did not work for both connecting flights (Manila-Kuwait and Kuwait-UK). Again my IFE was not working. I noticed when leaving the plane flight staff were not friendly at all. As courtesy when leaving the plane I always say thank you to the staff and the response I received was a head nod. With all these bad experiences the positivity I can offer is that Kuwait Airways do take care in feeding their passengers. We must have been fed every 2 hours and the food was nice. To that I give credit to them. With that being said I don't think I'll be flying with this airline again.

Just flown to New York in both business and economy classes. I flew out to New York in business class on a free upgrade so before you read on I didn't pay for this business class flight so the value for money is going to be irrelevant. Kuwait operate their business class seating in a 2-2-2 arrangement. Seating is comfy and the room is spacious with ample arm room and a fairly decent table. As you're seated you're greeted with a drink (orange pineapple and other fruit juices) and some nuts. Note Kuwait is a state owned airline from a Muslim country and therefore don't serve alcohol. The stewardess was very nice always smiled and was happy to help you out with anything. The food on Kuwait was surprisingly good I had a steak which was really good (medium rare) and my two friends had seabass and the other a curry. The only negative I would put is the in-flight entertainment. It basically didn't work and if it did the system was very outdated. To give you a picture think of a gameboy screen which folds out from your chair arm with poor choice of film and basic screen resolution. I've seen other people complain the aircraft is outdated which it is however I found it to be almost a positive giving a vintage feel. I couldn't give you the price of a business class ticket however I assume it wouldn't be quite as expensive as most airlines however still over £1000. Would I pay for a business class ticket with Kuwait? despite its qualities probably not mostly because of the weak qualities in differentiating itself with economy in contrast to the values of ticket prices. My flight home with Kuwait was with economy. I have to admit I was dreading this flight however I was pleasantly shocked. Kuwait's economy seating arrangement is 3-3-3 in comparison to most major airlines 3-4-3. This gives economy seating on Kuwait that little more legroom than most other airlines. In fact this economy flight was probably one of the best economy flights I've been on in terms of value for money. The food was good and although the cabin crew were a little on the blunt side they did their jobs efficiently. Again the in-flight entertainment was awful however I had my Ipad so entertainment wasn't an issue.

Flew from London to New York. Check-in was quick and were able to get me an exit row aisle seat so I was happy. The flight was delayed leaving about an hour late without much interaction with the customers. Walking into the plane it looked like it was stuck in the 70's/80's. Thought it was retro but then the inflight entertainment was a disaster. They didn't offer earphones or blankets you had to ask for them which I thought was a bit weird. Food service was quick food not the best though! The best of it all though was the friendliness and the interaction with children on the plane. The air steward in front of me was playing games with the child across the aisle from me during landing whilst seated. Little things like that made it a bit more fun. Other than that you get what you paid for. Cheap flight cheap plane.

Business Class from Frankfurt to Kuwait Kuwait to Kochi. First Class (free upgrade). Being 6 ft 4 the only reason for me to book business class is legroom. That is what I got at a very reasonable fare. Flights were on time. Food was good. Crew was polite no more no less. I do not use inflight entertainment but use the time to work nor do I drink alcohol during flights. If you want more than that you better choose Lufthansa Qatar or Air India. You get what you pay for. I will use them again.

MNL-FCO via BKK and KWI. Business Class. Second time aboard KU. Couldn't resist the fare more than half of their nearest competitors. That being said. One has to lower expectations with KU. It is not a business class product but rather a good premium economy alternative with some business class features. Service is very inconsistent. MNL-BKK and vice versa leg food was poor but service was excellent. Bangkok based crews tend to be better and more service oriented. BKK-KWI and vice versa food was okay but service was terrible. KWI-FCO legs food was okay and service was a mixed bag. Some flight attendants being very helpful while some being downright rude. The hard product itself is also inconsistent. KWI-FCO (or for that matter any westward flights from KWI on KU) Seats are small. 34-36" of legroom and about a 20" width seat. These seats are allocated for business but on eastward flights from KWI on KU they are marketed as Economy+. For eastward flights J class passengers sit in the "First Class" section. the seat is a large recliner type seat with plenty of legroom. No AVOD as KU's planes are quite old and most Seatback TVs are either broken or have no content. Priority boarding was observed on some legs but not all. Only take KU if you want a bigger seat better food and more luggage space than economy. Be warned it is not a competitive business product. But if the price is right I say take it.