Kuwait Airways

I travelled from New York JFK to Kuwait via London return in Nov. 2015. The flight was disgusting with no in flight TV service working; not even the airshow map. I had to turn my own timer on Iphone in order to keep a track of how many hours are left to destination. The food was poor and no snacks were provided in the long flight. The crew did not provide any blankets and kept saying that they do not have enough blankets for every passenger. The crew was also rude. The seats were very uncomfortable. I would never recommend this airline on this route. It seemed as if I was travelling in a 1960 aircraft.

London Heathrow to New York JFK with Kuwait Airways and everything was wrong! Flight was delayed both ways, with no communication as to when we would be leaving. The security was slack to say the least. The inflight entertainment didn't work, seat was broken so didn't go back so was completely upright. Staff were rude and abrupt and they never checked if seat belts were on.

I will never choose to fly with Kuwait Airways again. The flight was horrible. I was travelling with my 2 year old who was scared to sit on his own seat, so when I asked the cabin crew for another seatbelt she said "he has to sit on his own, sorry". After a lot of explaining finally we were given another seatbelt. The staff were rude on both our flights. I don't understand the point of providing 'in-flight entertainment magazines' when their screens never work. The in-flight entertainment doesn't exist. Meals were horrible, no options because they ran out. On our return flight we did online check-in as we were travelling with a child but as we got to the boarding gates we were told our seats had been changed and all 3 of us were separated. How is it possible that an airline crew doesn't know if a child is travelling with an adult when the seats were already booked? How is it possible to leave a 2 year old on his own among strangers? When we asked the crew to seat us together they weren't bothered at all instead they said "sit in the given seats and once we take off we will sort your seats" we refused and sorted it by swapping seats with another passenger. Awful. Absolutely awful.

Flew from Heathrow to JFK in mid October. The food was quite tasty and the flight staff were mostly friendly. Seats were fine, comfortable enough for economy. The price was reasonable, GBP355 return. The flight was delayed by 5 hours. The staff member who checked us in didn't tell us - we had to go back and ask after realising we'd been given £15 food vouchers without any explanation The staff member who was directing passengers to the gate was incredibly rude and condescending - especially to customers whose first language was not English. The inflight entertainment system did not work (this looked to be the case for over 90% of the passengers onboard). One of the male stewards singled me out for special attention throughout the flight (bringing the drinks cart to me first, dropping off treats at random times), which was nice enough at first but got a bit uncomfortable as the flight went on. Overall I would not recommend this airline, and dreading the flight home, put a bit of a dampener on the holiday.

London to Trivandrum via Kuwait return. I cannot express enough how bad every single stage of this journey with Kuwait Airways was! The first leg from London to Kuwait was on a very aged aircraft, on which the main lights worked intermittently leading to eating our meal in the dark. The inflight entertainment screens did not work for a single passenger on any of the 4 flights I took with them. The meals were pretty bad and they ran out of all options but one, before they were halfway up the plane. The seats are so uncomfortable and an extra chair was bolted in to most planes. The staff looked more like they had lost the will to live than me. Kuwait Airport is a joke, the screens went from no information to final call for every flight, leading to a rush to get on the plane. Every flight was at least an hour delayed, the worst was 3hrs due to nothing other than complete disorganisation. The lack of security for flight transfers at Kuwait Airport was nothing short of terrifying. At one point the staff left the box of confiscated knives open in the airside waiting room, whilst the woman who was supposed to watching the bags being scanned, was on her phone. We accidentally got several bottles of water and mosquito repellent through without her noticing. The flights weren't even cheap, we had to pay again and re-book the flights a few days before travelling as the re-seller we used to buy the tickets hadn't ever done so. If you are tempted by low prices I implore you to pay a bit more and travel another airline!

New Delhi to JFK via Kuwait on Kuwait Airways. The food was as requested and my wife's request to have vegetarian food was also met. The inflight entertainment worked fine on flight from Delhi to Kuwait but not from Kuwait to JFK. Another problem was the absence of seating arrangement at Kuwait Airport. The flight attendants provided water and special requests for juice or coffee were also met.

Heathrow to New York JFK return with Kuwait Airways. Reclining chair was not working and tv was not working. The staff weren't very warm, to the point of being rude. I didn't get served my food, and when I asked for my food they gave it to me reluctantly as if I was trying to get second servings. I didn't receive water that came with the meal which everyone else received. Our flight was delayed 6 hours on the way back without an explanation.

I flew flight KU117 from Kuwait City to JFK and reached NYC this morning, with a supposed layover of 1.5 hours in Kuwait City. This is my experience: 1) Flight from Chennai took off on time and reached Kuwait City. As soon as we landed we were all told that there was a 12 hour delay with our connecting flight and we would be provided with accommodation for that time span. Only later did I understand that there were passengers from Pakistan, Trivandrum, Ahmedabad all of who were supposed to fly to JFK stuck in Kuwait City for over a day. This was probably because the flights were under-booked and they probably didn't want to operate that route. 2) Flight information was not updated anywhere (not even on their own website). My family didn't know where I was, whether my flight had taken off or when I would land. The customer service number listed on their website is not functional. 3) Absolutely shocking manners of the staff on board. I had to almost plead for water and then the air hostess serves me breakfast and says - here is your water. This was almost 30 mins after I requested it. When I asked for water again, I was told there was some at the back and I could walk over to get it. Plus, I had mentioned that I am a vegetarian while booking tickets and yet was served a turkey sandwich. 4) No blankets or pillows for anyone. People were freezing and none were distributed. Reconsidering switching to another airline for my return trip.

Sometimes going for the cheapest available fare can really bite one. Kuwait Airways is a prime example - my flight from New York to Ahmedabad for $490 one way sounded too good to be true and it was. Rudest flight attendants. Horrible food, even by airline standards. No flight entertainment at all because none of the TVs worked. No seating at the Kuwait Airport during my layover. It was like musical chairs. The flight reached on time. All in all, this was the worst flying experience.

I had booked my Kuwait Airways ticket online 4 months back, but on the day of the flight found that I was placed on standby, together with a host of other passengers on that sector. Waited at the airport for 3 hours during which time none of the airline ground staff offered an explanation of what was going on. Finally managed to talk to the Ops manager who kept assuring us seats on the next days flight. Tried to get them to issue a boarding pass for the next day's flight, but they did not oblige. Waited for another 3 hours before they offered us just 15Kg excess baggage allowance with a validity of 1 year. The norm is to offer an open ticket or cash compensation - none was offered. Had to check in 8 hours before flight the next day to get an assurance of a seat. The ground staff at Kuwait Airport have no notion of Customer Service and are not bothered if the customer is satisfied with their service.