Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 321 reviews
4/10
3 star Skytrax Rating
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2/10

"don't use Kuwait Airways"

(United Kingdom)

London Heathrow to New York JFK return with Kuwait Airways. Let's start with punctuality, 2hr delay on the first leg to JFK then 1hr delay on second leg 5 days later back to Heathrow. On the second leg we were given no information about the delay or how long it was expected to be - even the Pilot was standing around 20 minutes with his crew before they left. Once your plane arrives late you all form a queue. Then they call seats x to x which causes chaos as the orderly queue becomes a push and rush to the front everyone trying to board even if their rows not called this is known as a 'bottleneck'. Now finally on the plane, the staff are rude laughing and joking amongst themselves and not attending passengers. None of the electronics work so you can't even call for assistance. The only time you are offered a drink is when the food comes around. You've now given up and accepted its a terrible experience and decide seen as you can't watch the inflight film as its not working, you'll try get some sleep to make time go faster - but then realise the chairs don't recline because they don't work, great stuff. The food is no better or worse than any other airline. We booked because we thought let's save money on this to give us more on our trip. This was a mistake and a lesson learned. My advice is pay the extra money and don't use Kuwait Airways - it is terrible! My rating is because they landed in the right airport safely.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to JFK
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cannot emphasise how awful it was"

(United Kingdom)

The Kuwait Airways website crashed on the day of departure so no online check in possible. I called their office (only 1 office, the main one in Kuwait) and after keeping me on hold for an expensive 5 mins they cut me off inexplicably. Unexplained over 4hr wait. The plane was very old. Uniforms of staff with dirt, food, debris on them. TV and audio output not working. When I asked a steward how to complain he didn't answer me. But the heavily perfumed head steward returned later to lean over my seat and abusively demand an apology for my insulting Kuwait Airways? I add that I made absolutely no such insult other than stating those aforementioned facts (lateness - an insult to point this out?). I didn't raise my voice and to be honest was absolutely stunned when I fully expected him to be coming to apologise in person. You couldn't pay me to take that airline again. In fact i'm wasting my return ticket (which is non-refundable) and going to pay a further 500GBP just to go another airline last minute, so I don't have to set food aboard Kuwait Airways again. Cannot emphasise how awful it was.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLHR to JFK
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"again my TV was not working"

(United States)

New York JFK to London Heathrow with Kuwait Airways on Sept 15, 2015. After take-off, I asked if my TV could be turned on. The flight crew told me that the TVs do not turn on automatically but should start up in 10-15 mins. 3 hours into the flight, a crew member was walking around offering headsets. I asked, if he could turn my TV on and was again told the same thing - the TVs do not turn on automatically but should start up in 10-15 mins. I told him I was told this 3 hours ago and I was told "I guess it just doesn't work then." I was cold and when I asked for a blanket, I was informed there was a limited number of blankets on the plane and did not get one. After being told to look at the menu and pick what I wanted for lunch, I was told only 1 of the 3 options was available. I asked for a sprite, "we don't have any". I asked for orange juice, "we don't have any". When I asked for water, "it's in the back. you have to wait till I can get back there." which took about 30 mins. Halfway thorugh the flight, the heat was turned up so high that I suffered a nose bleed. As this was an overnight flight, I woke up at 5am and asked for a cup of coffee. I was told "breakfast will be served in an hour. you will have to wait until then." I travel with a bad back and the seat did not recline making me travel on an overnight flight sitting upright and unable to sleep. Loose equipment, I believe it was the bathroom door or something in that section, was rattling loudly throughout the entire overnight flight. On the return flight to JFK on Oct 3, 2015, after trying to make sure with Kuwait Airways staff in Heathrow airport that I would not experience the same conditions as I did on my inbound flight on my way out, I was told I would have to send this email as they could do nothing for me, not even an upgrade for the inconvenience. Staff was very rude about it. Again, my TV was not working, a select few around the aircraft were, but in very poor quality. As this was a daytime flight, I was expecting to stay awake and watch TV. The heat was again blasting full force and surrounding passengers were also complaining about it. Nothing was done about it. Traveling with a bad back, again my seat did not recline and I was forced to sit upright for the entire flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to LHR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"comfort in the cabin third rate"

(Kuwait)

I m a frequent traveller on Kuwait Airways, and the only reason I choose KU is the timing -it is convenient to take flights on Thursday night and return on Sunday morning. Otherwise the comfort in the cabin is third rate - the seats do not recline properly, foot rest does not work, Inflight Entertainment comes on and off. KU announced seat sales until September 30th, and as soon as they collected money and issue tickets, they cancelled the Thursday flight schedules, leaving travellers on limbo. It is hard to believe on ticket sales from KU.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKuwait to Trivandrum
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"food served was excellent and hot"

(Egypt)

My first time to fly Kuwait Airways, from Cairo to Kuwait. Check in was okay, boarding was organized well. I flew their new A320, a very clean aircraft with a nice boarding music and helpful cabin crew. Very comfortable seats with PTV. The food served was excellent and hot, with good selections of movies, tv shows, music. Wifi and mobile connective are available with charges.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Kuwait
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Very poor customer service"

(United Kingdom)

My 13 year old son was scheduled to fly out of JFK back to London with Kuwait Airways, got to the airport four hours ahead, it took the ground staff five hours to communicate back to passengers that the flight in question would not leave that night. Asked to see a manager to whom I explained my situation, as I was also on holiday but was booked on a different flight on a different day, as my son arrived before me and was scheduled to leave New York in two days. I was told that my son had a seat reserved for him with American Airlines the next day. We went off and arrived the next day only to be told that my son had not been booked on the flight, we were sent back to Kuwait Airways as I was now becoming very desperate. After much argument and refusing to leave, they managed to put him on a 7 hour transit flight. Very poor customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJFK to London
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"a very unpleasant flight"

(United States)

Unexplainable 7 hour delay with Kuwait Airways. No email or warning until you spend 70 bucks to get to the airport. Plane was old and not very well kept. Not dirty but it could have been conditioned better. A very unpleasant flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to LHR
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend Kuwait Airways"

(United Kingdom)

I booked a round trip flight from London to New York JFK with Kuwait Airways. On the first leg of the trip, the flight was delayed for 7 hours without any explanation for the delay. Although this was a bit annoying and unexpected, the airline did provide a hotel and meals, which I appreciated. My major grievance with this airline was the experience for my return flight. Upon arrival at the airport 3 hours before my scheduled departure I was told that the flight had been cancelled and that I had been rebooked on another airline. However, when I went to the new airline to check in, I was told that they did not know what I was talking about, that they had no booking for me, and that Kuwait Airways had not contacted them. I found this to be unprofessional on the part of Kuwait Airways. After literally 2 hours of back and forth and waiting in long queues, the new airline did not accept my rebooking since they were overbooked themselves, and Kuwait Airways essentially told me that they could not rebook me for that day and they could not tell me when they would be able to rebook me, and that I should wait in a hotel they were providing until they called or emailed me with my rebooking information. I found this unacceptable and asked to speak to the supervisor who was unapologetic, unsympathetic, and quite nonchalant about the situation. He eventually gave me a list of customer relations and reservations numbers for me to call and air my grievances. I returned to the airport the next morning and could not find a representative from Kuwait Airways to speak to, furthermore, none of the numbers I received worked. They either rang out or rang to a voicemail that stated that the customer services representative was on holiday and would return on a date that was earlier than the actual date, meaning that he should have been back from holiday already! I could not contact Kuwait Airways, and did not hear from them for 2 days. I eventually bought a return ticket on another airline since I had to be back in the UK in time for other travel arrangements. I did not hear from Kuwait Airways until I was already back in the UK 3 days after the flight was supposed to leave JFK. Since then, I have contacted them by email and phone to request a refund for the return flight that was not rebooked and have been unsuccessful. I know Kuwait Airways is cheap in comparison to others, but the hassle I experienced was not worth it. I would have rather paid more to be guaranteed that I would be able to travel on time and to have a better customer service experience. In the long run, choosing Kuwait Airways eventually cost me more since I ended up having to buy another return ticket anyway. Use this airline at your own risk but I do not recommend them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to JFK
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"entertainment system not working"

(United States)

New York to Trivandram via Kuwait, and very poor aircraft. Pushback of the seats are not working for many. Almost 99% of entertainment system (TV) are not working. Staff are rude. When you complain about anything the answer you get is always same "You should adjust with what you have. You can't complain". Very scary part of the journey: they convert couple of rows as bed for sick people. I am so sorry that they are sick but sitting adjacent to sick people was not nice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Trivandram via KWI
Date FlownDecember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Kuwait Airways customer review

(United Kingdom)

Gulf Air Heathrow lounge very nice and professional service. The service was excellent on the flight, cabin crew very friendly and professional. The choice of meals was very good as were the meals themselves. They offer no alcohol on this flight but for me that's not a deal breaker. Great choice of other beverages. Downsides were that the inflight entertainment wasn't operational (I had my iPad, so again didn't affect me) and the aircraft was outdated. Apart from that I will be flying them again, as they beat the likes of British Airways, Virgin and the US airlines on price.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to New York
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes